Supervisor Technician

**** ******** *** *-*** Placerville Ca *****(***-*44-

4460(*****.******@*******.***

Glenn A. Hansen

Objective

Desktop Support, Computer Help Desk / Telecommunication Tech

Experience 2006-Present Operating a home based Computer

repair service

1999-2006 Tivo Milpitas Ca.

Desktop Support & Telecommunications Administration

Install and remove hardware and software on user desktop and laptop

computers, Win 2000, XP, NT, office 2000 to 2003, Outlook 2003, Client

SAP installs, Security installs, updates.

Troubleshoot computer hardware and software problems, identify and

remove viruses, set up network connections and VPN access. Add and

remove users from Active Directory. Setup printers, faxes, and

scanners. Responsible for all copiers/scanner/printers in company. Set

up training room with computers, video/audio, and network.

Install, upgrade and maintain Avaya PBX, Voicemail and ACD systems.

New phone user setup, training and troubleshooting for staff of 400.

1994-1999 Stars & Stripes Telecom San Jose Ca.

Telecommunications Technician

Planning and installation of new phone systems, including Voicemail

and ACD & Hotel systems.

Troubleshooting, maintenance and upgrades for customer base of 500

Lead Technician, responsible for Tier 2 customer support and training

new techs

Trained and Certified on Avaya, Samsung PBX, Voicemail. Panasonic,

Iwatsu PBX & Voicemail, Lucent, Comdial, Octel Voicemail systems

1991-1994 American Protection Services San Jose Ca.

Security Supervisor

Supervise staff of security personnel at various corporate locations

Train and assist staff on security policies & procedures

1973-1989 U.S. Navy

Naval Police Supervisor & Signalman 1st Class

Naval Police Supervisor at NAS Moffett field, Trained Gate personnel

for duties and created documentation for procedures, responsible for

staff of 12

Signalman and Quartermaster for Mine Sweeper.

Navy Achievement Award, Sailor of the Quarter, Honorably Discharged,

Vietnam Vet.

Education

1989-1991 De Anza College Cupertino Ca.

Core Business and Computer courses

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