Human Resources Management

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Axel Troche-Santiago

Jardines de Parque Escorial

Carolina, PR 00987

Mobile: 787-***-****

Email: ********@*******.***

Country of citizenship: United States of America

Veterans' Preference (Federal No

Employment):

Registered for Selective Service yes

Highest Grade: GS-0201-12, 05/2003 to Present

Contact Current Employer: Yes

Availabil Immediate

ity:

Job Type: Permanent/ Temporary

Work Schedule: Full Time

Desired Locations: US-PR

The breadth of Human Resources (HR) administrative tasks and projects I

have managed and performed over the last 19 years in the Federal Government

is extensive. Throughout my 19 year career as a Federal HR employee and 20

years in the Military Personnel area, I have repeatedly demonstrated a

flawless performance managing, overseeing, and supervising a wide range of

high level and high-profile HR fields and issues. My Employee Performance

File (available upon request) shows repeated success which have awarded me

seven Sustained Superior Performance awards throughout my career and

progressive increased responsibilities and promotions. I have strong

supervisory and organizational skills with the ability to quickly analyze

appropriate regulations and recommend proper solutions. I appropriately

delegate, so that even the most ambitious tasks and projects are achievable

in short-term fashion. I have successfully administered current HR

processes, evaluated programs, alternatives and options, and implemented

creative solutions to meet organizational objectives.

I am very confident that my experience together with my education,

knowledge, skills and abilities could be of a great positive impact and

support to your agency mission and goals. I hope you grant me the

opportunity to meet and personally discuss my credentials.

WORK EXPERIENCE

Puerto Rico National Guard 10/2004 - Present

Human Resources Office Grade Level: GS-0201-12

Salary: 71, 257.00 USD

Per Year

Hours per week: 40

Supervisory Human Resources Specialist, 0201

My present Supervisory HR Specialist position services both Puerto

Rico Army and Air National Guard (PRNG) full-time Federal civilian

personnel (Technicians). I serve as a supervisor of HR Specialists

and HR Assistants. I have supervised four major HR segments;

Recruitment and Placement, Budget, Personnel Systems Management,

Employee Relations and served as HR advisor and technical specialist

in the Classification area. During my career I have earned 7

Sustained Superior awards for excellence in the performance of my

duties.

Among my responsibilities, I Provide management advisory services to

all levels of management regarding HR (HR) Issues. I oversee the

development and administration of PRNG rules and procedures adapted

from policies prescribed by the National Guard Bureau and the U.S.

Office of Personnel Management. I am responsible for the HR

management of over 500 employees within the PRNG, engaged in a

variety of jobs under the Federal Wage and General Schedule pay

systems, as well as military and state pay schedules.

I have also performed as technical Specialist in various areas within

the HRO, among them, the Recruitment and Placement, Budget, Employee

Relations, Classification and Personnel Systems sections on which I

had the following responsibilities:

Position Management and Classification program:

This program is designed to support and sustain the combat readiness

of the PRNG force federal personnel structure through the effective

use of the full-time support workforce. Among my duties I:

Served as a HR advisor and technical specialist for position

classification, workforce management, manpower analysis, and

compensation related areas (i.e. Environmental Differential Pay

(EDP), Hazardous Duty Pay (HDP), Supervisory Pay Differentials, Wage

Surveys, Grade and Pay Retention, etc.). I also managed the full-time

manpower requirements, which included Active Guard Reserve (AGR)

requirements; I also provided manpower advisory services for all

levels of command, determined position requirements for PRNG

structures and supervised the management of ARNG technician

appropriations and disbursements. During the period from FY-03 to

FY-09 my constant negotiations and communications with the NGB staff

resulted in a steady growth of the PRNG man-year authorizations from

318 in FY-03 to 513 in FY-09.

HR Specialist (Employee Benefits)

The primary purpose of this position is to serve as the statewide

functional expert and point of contact with management, supervisors

and employees in the administration of the employee benefits program.

I Managed and administered a variety of personnel programs, advised

management and counseled employees on such programs as health

{Humana, SSS, Blue Cross) and life insurance (NGAUS, leave, Thrift

Saving Plan (TSP), physical capability requirements and the Federal

Employees Compensation Act (FECA). Managed, administered and

provided advice and assistance on compensation/pay programs including

hours of duty, premium pay, and technician security clearances.

Conducted program analysis to determine activity trends and

compliance with program requirements. Advised management on

potential program problems such as organizational patterns of leave

usage or potential FECA abuse. Managed the leave donor program and

approved requests for advance leave. Provided interpretation of

Office of Personnel Management (OPM) and National Guard Bureau (NGB)

regulations on political activity and standards of conduct.

Managed and administered a variety of extremely complex ANG/ARNG HR

management programs that are highly dynamic in nature. Advised

management and counseled employees on technical services that

involved a wide variety of programs such as physical capability

requirements and the Federal Employees Compensation Act (FECA).

Administered and provided advice on the performance management

system, incentive awards and suggestion programs. Developed new or

modified local procedures to improve the various programs

effectiveness for managers and supervisors in support of the PRNG

goals. Reviewed performance standards and appraisals for regulatory

compliance and analyses for trends and problem issues such as

disciplinary, impact on employee morale, supervisor/managers'

responsibilities and legal implications. Provided coaching and

counseling to managers and supervisors on performance issues such as

performance improvement plans, recognition techniques and feedback on

establishment of critical elements and standards. Developed

administrative strategies and ensured compliance with regulatory

requirements for managers/supervisors on performance-based issues.

HR Specialist (Info Systems) section:

I Served as the senior HR Specialist (Information Systems) in

planning, operating and administering the operation of the DOD

Enterprise-Wide Automated HR System known as Modern Defense Civilian

Personnel Data System (DCPDS).

I exercised technical responsibility for DCPDS and applied data

systems skills and practical HR management expertise to effect smooth

operation of the system. I also provided technical advice and

guidance to HR Officer (HRO), functional chiefs, other HR

Specialists, and clerical staff in operation and maintenance and on

capabilities available in DCPDS. I provided assistance to HR staff on

day-to-day decisions and to help them obtain maximum utilization of

the automated system. Maintained higher headquarters advised of

system problems and operations. Provided technical advice to the HRO

staff and serviced organization officials to ensure timely

implementation of new subsystems and/or enhancements to existing

systems. Prepared and coordinated operating instructions in the form

of training and memorandums of Instructions (MOI) relative to

operation of the HR information system.

Provided management advisory services of the DCPDS system requiring

knowledge of each specialized HR area. Interpreted system

requirements and changes as they impact HR administration policies

and procedures, and recommended appropriate action to functional

chiefs. Elicited support and cooperation of other HR specialists to

implement system requirements and resolve conflicts pertaining to

ownership of the data for building and maintaining accurate database

files. Provided advice on the use of data for compiling personnel and

statistical reports and preparing personnel action documents. Applied

my practical knowledge of HR management rules, regulations, policies,

and procedures that have impact on or are related to DCPDS. These

include pertinent installation, State, NGB, OPM, and DFAS regulations

and system workaround documents in the areas of classification, HR

development, recruitment and placement, employee relations, equal

employment opportunity, incentive awards, labor relations,

administration and records, special programs, etc.

I also supervised the work activities of one subordinate. I trained

my subordinate in assigned duties and responsibilities. Assigned

work, established priorities, and ensured technical quality of work

products. Considered difficulty of assignments to set and adjust

priorities, and prepared schedules for completion of work. Developed

ways to improve work methods and processes. Provided guidance and

advice on administrative matters.

The Recruitment and Placement Section:

Supervised the establishment of manpower policies and directed their

implementation within NGB policies and authorization. Ensured

implementation of procedures for the administration of the merit

placement and promotion plan and other employment tools to include

key staff policy and procedures for recruitment, placement,

evaluation, and pay determinations. Implemented and supervised

special emphasis staffing programs.

Provided recommendations to managers and supervisors relative to ways

to reduce turnover, prevent job dilution, facilitate career

development, achieve upward mobility, and restructure jobs to

facilitate recruiting. Ensured manpower structures achieved the

optimum balance between economy, efficiency, skills utilization, and

employee development. Participated in long range planning with

organizational managers to properly organize structures, to enhance

mission accomplishments, classification accuracy, to ensure military

compatibility, and allow for upward mobility both full-time and

militarily.

Management Analyst (Budget) Section:

Managed all full-time manpower requirements; provided manpower

advisory services for all levels of command; perform position

management for technician requirements; and assist in management of

Army National Guard technician payroll appropriations and

disbursements. (Contact Supervisor: Yes, Supervisor's Name: LTC

Maribet Morciglio, Supervisor's Phone: 787-***-****)

Puerto Rico National Guard 5/2003 - 10/2004

Human Resources Office Grade Level: GS-12

Salary: 59,951.00 USD

Per Year

Hours per week: 40

Information Technology Specialist (Network), 2210

The purpose of this position is to manage multiple networks to

support the

NGB requirement for a single command and control/distributed training

network linking geographically dispersed locations throughout the

state. The work of this position involved analysis, Coordination and

integration of technical aspects of computer work with administrative

matters such as ADP security, and risk management. (Contact

Supervisor: Yes, Supervisor's Name: LTC Maribet Morciglio,

Supervisor's Phone: 787-***-****)

Puerto Rico National Guard 2/1999 - 5/2003

Human Resources Office Grade Level: GS-11

Salary: 47,275.00 USD

Per Year

Hours per week: 40

Human Resources Specialist (Info Systems), 0201

I served as the senior Human Resources Specialist in the HR

Information Systems section. During my tenure I planned, operated and

administered the operation of the DOD Enterprise-Wide Automated Human

Resources (HR) System called Modern Defense Civilian Personnel Data

System (DCPDS). In 2001 NGB requested of my expertise in the system

to participate in the testing phase at national level. My support to

NGB resulted in the flawless National implementation of the system in

2002.

I exercised technical responsibility for the management of the

automated HR information system and applied data systems skills and

practical HR management expertise to effect smooth operation.

Provided technical advice and guidance to Human Resources Officer

(HRO), functional chiefs, other HR Specialists, and clerical staff in

operation and maintenance and on capabilities available in DCPDS.

Provided assistance to HR staff on day-to-day decisions and to help

them obtain maximum utilization of the automated system. Kept higher

headquarters advised of system problems and operations. Provided

technical advice to the HRO staff and serviced organization officials

to ensure timely implementation of new subsystems and/or enhancements

to existing systems. Prepared and coordinated operating instructions

relative to operation of the HR information system. I provided

management advisory services of the DCPDS system requiring knowledge

of each specialized human resource area. Interpreted system

requirements and changes as they impact human resource administration

policies and procedures, and recommended appropriate action to

functional chiefs. Provided support and cooperation of other HR

specialists to implement system requirements and resolve conflicts

pertaining to ownership of the data for building and maintaining

accurate database files. Provided advice on the use of data for

compiling personnel and statistical reports and preparing personnel

action documents. Applied my practical knowledge of HR management

rules, regulations, policies, and procedures that have impact on or

are related to DCPDS. These include pertinent installation, State,

NGB, OPM, and DFAS regulations and system workaround documents in the

areas of classification, human resource development, recruitment and

placement, employee relations, equal employment opportunity,

incentive awards, labor relations, administration and records and

special programs. I developed ways to improve work methods and

processes and provided guidance and advice on work and administrative

matters among these, the implementation of a network based system of

data reports which standardized the information within the HRO and

provides accurate up to date data to all personellists and

supervisors to aid in HR statistics and issues. This system is still

in use as of today as the HRO source of information. (Contact

Supervisor: Yes, Supervisor's Name: LTC Maribet Morciglio,

Supervisor's Phone: 787-***-****)

Puerto Rico National Guard 11/1995 - 2/1999

Human Resources Office Grade Level: GS-07

Salary: 28,051.00 USD

Per Year

Hours per week: 40

Personnel Assistant, 0203

My work was to provide limited technical assistance to Human

Resources Specialists within the office and to managers, supervisors,

and federal technician employees of the Puerto Rico National Guard

for a wide range of HR matters to include resolving minor employee

problems. Conducted fact-finding investigations, researched pertinent

guidance to assist in problem resolution, and responded to inquiries

regarding requirements of proposed actions. Advised on

non-controversial issues, such as regulatory and procedural

authorities relating to performance and performance-ratings,

disciplinary problems, employee dissatisfaction, indebtedness, work

habits, unexcused absences, and provided guidance on alternatives and

possible solutions. Explained provisions of employee benefits and

services programs, to employees and supervisors on matters relating

to Workers' Compensation such as determination reassignments and

light duty.

(Contact Supervisor: Yes, Supervisor's Name: LTC Maribet Morciglio,

Supervisor's Phone: 787-***-****)

Puerto Rico National Guard 1/1991 - 11/1995

Human Resources Office Grade Level: GS-05

Salary: 20,579.00 USD

Per Year

Hours per week: 40

Personnel Clerk, 0203

Provided guidance and assistance to supervisors and employees on

various functions of HR management. Examples of work include several HR

specialty areas, and performing fact-finding to obtain information in

support of a given assignment. Composed correspondence of a routine

nature and followed up as necessary. Typed various kinds of

correspondence, reports and travel requests ensuring that material was

in proper format. Reviewed work for correct punctuation,

capitalization, and grammar. Maintained files and regulations for the

organization. Maintained suspense files and followed up with action

requirements. Received office visitors and telephone inquiries relating

to work matters, providing general information from overall knowledge

of the various HR functions, and made referrals to appropriate

personnel in situations requiring a subject-matter specialist.

Processed incoming correspondence to ensure that appropriate action was

initiated (Contact Supervisor: Yes, Supervisor's Name: LTC Maribet

Morciglio, Supervisor's Phone: 787-***-****)

EDUCATION MBA - Human Resources

San Juan, Puerto Rico US

Master's Degree - 3/2003

Major: Human Resources

Minor: Administration

JOB RELATED Extensive list. Submitted upon request

TRAINING

LANGUAG

ES

English

Spoken: Advanced

Written: Advanced

Read: Advanced

Spanish

Spoken: Advanced

Written: Advanced

Read: Advanced

Knowledge, Skills and Abilities (KSA's)

Experience managing personnel and administrative operations in the Human

Resources (HR) arena.

I successfully managed the classification, Personnel System Management and

Employee Relations sections of the Puerto Rico National Guard HR Office. As

an HR Specialist I had the responsibility for servicing both Army and Air

National Guard full-time technician personnel. My duties included advisory

and technical support in the HR specialties of classification, employee

relations and personnel information systems. I provided management advisory

services to all levels of the Puerto Rico National Guard (PRNG) in the

management of different situations regarding HR actions and complicated

issues. I oversaw the development and administration of PRNG rules and

procedures adapted from policies prescribed by the National Guard Bureau

(NGB) and the U.S. Office of Personnel Management (OPM). I was responsible

for the HR management of 799 federal employees dispersed throughout the

island. I engaged and implemented a wide variety of jobs under the Federal

Wage (FWS) and General Schedule (GS) pay systems, as well as military,

federal and state pay schedules.

Supervisory experience

As a Supervisory HR Specialist I provided the leadership, mentorship,

training, and coaching required, creating a highly effective and motivated

team of up to 10 people. My duties included supervision over 6 to 10 HR

Specialists and HR Assistants. I supervised various major segments such as

classification, recruitment and placement, employee relations, budget and

personnel information systems. For the past 6 years, I have developed

performance and training plans, counseled appraised and hired employees,

worked with unions, and taken disciplinary actions. I have gone from

supervising one employee to Supervising two complete sections while

managing a third one at the Human Resources Office (HRO). This tenure has

equipped my with skills in managing, leading, directing and supervising a

staff towards meeting an organization's objectives and programs, ability to

monitor such functions as program planning, resource and fiscal management,

training, manpower management, and/or automated data processing to meet

organizational goals, ability to communicate orally and in writing. Ability

to identify key HR issues and make recommendations to senior management

officials, knowledge of federal HR regulations, practices, and standards

as promulgated by the Office of Personnel Management (OPM) and National

Guard Bureau (NGB), ability to communicate in writing in order to develop

and issue regulations, instructions, policy interpretation and guidelines.

Experience managing HR automated systems operations and commercial off-the-

shelf programs.

As a Human Resources Specialist (Information Systems) for four years, I

served as the senior Human Resources Specialist (Information Systems)

managing the operations and administration of the DOD Enterprise-Wide

Automated Human Resources (HR) System called Modern Defense Civilian

Personnel Data System (DCPDS). I exercised technical responsibility for the

management of the system and applied complex data systems skills and

practical personnel management expertise to effect its smooth operation.

I also possess an extensive experience with computer applications such as

MS Word, Excel, PowerPoint, and Internet. In-depth ability to analyze

statistical data and generate reports using Excel. Broad knowledge of the

Word application and preparation of PowerPoint presentations. Sound ability

to draw conclusions and make recommendations based on research of data

through analytical, qualitative and quantitative methods.

Contact this candidate