Customer Service Manager
Resume:
Matthew Fowler **** Malibu Drive
High Point, NC *7265
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SUMMARY A versatile, confident, decision-maker ... Detail minded ...
Dependable Self motivated ... negotiator ... starting work on MBA
EDUCATION John Wesley College, High Point, NC.
Bachelors in Management and Ethics
Graduated Cum Laude 2008
Southern Wesleyan University, Central, SC.
2004. Studied Business
Scholarship Athlete
EXPERIENCE
2008 to 2009 JACOBSON WAREHOUSE COMPANY, Lexington, NC
Warehouse Manager- Customer Service: Maintained a professional and
courteous relationship with the customer. Developed a complex understanding
of customer's needs and audit operations to ensure service standards are
being met. . Warehouse Operations: Developed and directed programs to
ensure the safe, efficient and cost effective operation and utilization of
the facility. . Labor Management & Employee Development: Directed warehouse
supervisory personnel to achieve prescribed operational objectives.
Developed and maintained a productive, quality and results oriented work
team by creating programs for training and professional development. .
Maintenance of the Facility and Equipment: Developed procedures to maintain
all physical structuring of facility in accordance with Company standards.
Developed procedures to ensure the efficient operation and utilization of
all warehouse equipment. .
2004 to 2008 CARDINAL MILLWORK AND SUPPLY, Greensboro, NC.
Warehouse Manager . recruited and trained staff; . monitored the
performance and progress of staff; . motivated, organized and encouraged
teamwork within the workforce to ensure set productivity targets were met;
. stock control and processed orders; . responded to and dealt with
customer communication by email, fax and telephone; . kept stock control
systems up to date; . planned future capacity requirements; . planned
maintenance of vehicles, machinery and equipment
2000 to 2004 EDWARDS HEATING AND AIR, Kernersville, NC.
Installer/Service Tech. Installed heating and air units, installed
duct work and other devices in order for the unit to operate correctly and
performed minor repairs on hearting and air units. Performed maintenance on
company equipment and tools.
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