Customer Service Manager

***** *** ***** *****

Circle 941-***-****

Bradenton, E-mail

Florida 34212 pandat9000@gmail.

com

Brenda Furnare

OBJECTIVE

A position in a progressive company utilizing my 30 years experience in office

operations, and customer relations

WORK EXPERIENCE

The Bank of Commerce Sarasota, FL 2007-2010

Operations Specialist

Monthly Journal Reports, and GL'S, Process Account Refund Requests and Journals

Entries, Non-post, Ach & NSF, Charge backs Items (Checks),Process any

Compromise Visa Check Cards,Visa Charge Backs/ Reg E Compliance,Work with

remote captures issues, Answer incoming call center lines

Peninsula Bank Sarasota, FL 2005-2007

Operations Specialist

Balancing ATM Monthly Journal Reports and GL's, Process Account Refund Requests

Process Bonds Online/Non-post, Ach & NSF, Process any Compromise Visa Check

Cards,

Visa Charge Backs, Charge backs Items (Checks),Cash Ordering for all the

Branches

Ordering ATM/Visa Check Cards,Order Supplies for the Operation Office/ Fill in

where needed

Wachovia Sarasota, FL 2004 - 2005

Client Services Coordinator/ Service Banker

Consults with customers on their specific needs (deposit accounts, rate quotes

and other relevant account information, order checks and ATM/Debit cards)

Receives customer issues or concerns handles the resolution by placing Vector

or Solve request, communicate with appropriate internal departments until

resolution is achieved

Issue Quality Service guarantees and fee reversals

Answer calls not routed to call center

Resolves customer related issues such as maintenance and error corrections

Maintains other records, prepares required reports and performs data entry/word

processing assignments and related duties as appropriate.

SouthTrust Bank Bradenton, FL 2001 - 2004

Lead teller

Supervise tellers, Handle cash flow, Balance vault cash and Solve customer

issues Branch audits of Tellers, Official check, Money orders, Travelers Checks

and Safe Deposit boxes, Prepare the ICRP audit reporting

BSB Bank and Trust Binghamton, NY 1997 - 2001

Customer Service Rep.

File Maintenance On customer records address and name changes,Balance Unit for

department

Store teller & ATM balancing and General Ledgers balancing, ATM response team

Chenango Valley School Dist. Binghamton, NY 1984 - 1997

Food Service cook

Prepare food, Cashier, Server

Red Barrel Convenient Stores Oneanta, NY 1991 - 1997

Manager's Assistant Cashier

Prepare Daily Report Sheet, Costing out bills

Stand in for Manager / Bookkeeping

Victory Thrift Binghamton, NY 1984 - 1986

Clerk

Cashier, Clerk and Bookkeeper

Endicott Johnson Corp Endicott, NY 1978 - 1980

Accounting Clerk

Charge Account Clerk and Bookkeeper Clerk

Bank Deposits

Endicott Trust Company Endicott, NY 1976 - 1978

Teller

National Bank Syracuse, NY 1976 - 1977

Drive-up Teller

Teller at Drive-up Window

Teller, Typist and Order Clerk

Merchants

EDUCATION

Broome Community College Binghamton, NY 1987

Food management systems, Personal Management

Institutional Food preparation, Nutrition

Degree Certificate of Dietary Management

Bank Training Classes:

Understanding Privacy, Security Awareness, SAR Be on Guard, USA Patriot Act,

Bank Security An Overview, BSA & AML, Preventing Identity Theft, BSA Wire

Transfers & Recordkeeping Requirements, Handling Errors and Complaints, Check

21 Purpose of the Act, Reg CC Check Kiting, Basic Security Awareness, ABA

Compliance Training Bank Protection Act, Bank Secrecy Act, Information Security

And Red Flags, Office of Foreign Asset Control regulation (OFAC), Privacy for

Customer Contact Personnel, BSA The Role of Operations,Online Banking

Compliance

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