Manager Management

-* Steven Schneck

***** ****** ***** **. ****, TX 77449

Phone: 281-***-**** Cell: 251-***-****

Objective: Finding a company with whom I will have a relationship for decades to come is my goal. A team and results

oriented organization for whom I can contribute 100% of my experience.

Accomplishments:

Thorough knowledge of Fair Debt Collections Practices Act, Fair Credit Reporting act, Graham-Leach-Bliley Act

General knowledge of contract and business law

Increased cash flow, decreased delinquencies or both.

Successfully assisted in transitioning company from private to public

Strong Leadership skills. Effective motivator.

Implementation of training programs

Participation in collection industry Education, Compliance and Professional Associations

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Work Experience:

ProConsulting Services March 2009 - Current

Houston, TX

Collections (3rd Party)

Multi Million dollar portfolio of Business to Business accounts.

Performing collection activities and working with delinquent borrowers to mitigate losses.

United Recovery Systems January 2007 - March 2009

Houston, TX

Collections Manager (3rd Party)

Operation of Automated Dialing system collecting a $500,000.00 campaign

Monitoring calls and coaching collection staff of 20

First line enforcement of regulatory and compliance issues, ongoing training.

Recommend additional actions to perfect recovery of charged off credit cards

Monitoring for adherence to company and departmental policies, and enforcement

RMI/EMCC April 2003 - January 2007

Mobile, AL

Director of Collections (3rd Party)

Monitoring collections activities of 12 collectors

Interact with clients

Monitoring and enforcement of company policies and industry regulations

Implementation of auto/predictive dialing system to improve efficiency.

Analyze and develop dialing strategies for $100,000,000.00 in mortgage and HOA dues for Time Share Resorts and

developers

Gencor Industries June 2000 - April 2003

Orlando, FL

Credit/Collections Manager

Maintain aging reports for invoice driven parts sales of $10,000,000.00

Monitoring of contract terms for sale of $6 million dollar contracts totaling up to $100,000,000.00 in asphalt plant

components.

Ensure compliance with international letters of credit

Increase collection driven revenue

Decrease DSO

Instrumental in bringing company out of Chapter 11 ahead of schedule

Implementation of computerized credit analysis

SunTerra Resorts March 1995 - June 2000

Orlando, FL

Collections/Portfolio Manager

Monitoring and collecting HOA portfolios to ensure sufficient operating capital for resorts

Management of mortgage portfolio ultimately in the $800,000,000.00 range and total POA fees approximately

$360,000,000.00.

Took company public with SEC

Instrumental in extraordinary growth (5 resorts to over of 90)

Monitor to ensure compliance of regulatory requirements

Development, supervision and training of staff of 30

Supervision of remote staff and management company

ECC Management Services April 1985 - March 1995

Orlando, FL

Agency Manager (3rd Party)

Increased collection driven revenue by 1000 % in just under 2 years

Directly responsible for office growth to 150 collection staff

Implementation of predictive dialer system, analysis and development of dialer strategies to increase efficiency of pre-

charge off and charged credit cards and unsecured loans.

Management of manual dial teams

Monitoring and enforcement of company policies and industry regulatory and compliance requirements.

Responsible for acquisition of early out project

Education:

Liberal Arts (AA) Degree 1986

American Collectors Association certificates 1990-2000

Awards:

Employee of the Year ECC Management Services 1994

Other Skills:

Excellent trainer/mentor. Proficient in FDCPA and collection techniques i.e.; initiating the collection call, identifying

and overcoming objections, use of controlling (closed ended) questions, identifying an irate customer and techniques

to neutralize hostility, transition to payments, negotiating settlements and payment arrangements, follow up on broken

promises and skip tracing techniques.

Ability to apply experience to different collection environments

Proficient in Excel, word processing, Outlook

Collection software used include, Symitar, Evolve, Boost, Ontario Systems, DebtNet, and a variety of internally

developed and proprietary collections software.

Proficient with internet based skip tracing platforms including Accurint, Accolaid and credit reports.

Contact this candidate