Project Manager Customer Service

LYNETTE RAINFORD

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**** **** **** **** ********, FL 34232 . *.********@*****.*** . (704) 778-

8870

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EDUCATION

B.A. Psychology State University of New York at Fredonia

M.S.W. Management State University of New York at Albany

EXPERIENCE

BALFOUR BEATTY CONSTRUCTION COMPANY

Charlotte, NC 8/08 - 8/09

An international engineering, construction management and investment

group.

Office Manager/Project Accountant

. Utilized Oracle/ JD Edwards ERP software to manage accounting

for $55m project - $1.5m in

A/P vendor accounts, Purchase card cost coding in Concur and

subcontractor payment

processing for $4 million in monthly check runs. Prepared

monthly 60 page Excel bill to owner.

. Project Administration responsibilities for contracts, bonds,

insurance, payables, billings, payroll

and travel expense reporting.

. Managed front office functions to support Project Executives

and engineers in managing change

orders, submittals, RFI's and plans, HR initiatives, office

equipment maintenance.

. Tracked monthly sales and use tax data, MWBE participation

and updated equipment inventory.

. Initiated and implemented new shipping policy which cut FedEx

expenses 40%.

CHARLOTTE MECKLENBURG HOUSING PARTNERSHIP

Charlotte, NC 6/07 - 2/08

Private, non-profit housing development and finance corporation

providing affordable housing.

Construction Assistant

. Monthly financial review with General Contractor and Architect

to verify project completion

status and certify payrolls for payment processing for $190

apartment housing project.

. Managed asbestos survey project - mapped 500 units scheduled

for demolition, reviewed initial

test results, prepared abatement schedule and approved

payments to subcontractor.

. Issued purchase orders, coded invoices and prepared AIA

contracts for new project

subcontractors.

. Inspected new and remodeled apartments to generate punch list

items, prepared bid packages

and scope of work correspondence for pending projects.

. Assisted architect with preparation of grant proposals for

$192m for funding future projects.

SECURITY FENCE COMPANY

Boston, MA 4/05 - 10/06

Privately owned, 114 year old commercial and residential fence and

access control company.

Project Manager

. Managed design, proposals and installations for commercial,

institutional and residential fence

and access control devices.

. Two years of exceeding $400,000 annual sales quota and

participating in industry trade shows.

. Created lead tracking and close ratio data system for sales

department which increased

productivity by 30%.

LEGAL SEA FOODS

Boston, MA 4/00- 4/05

A 55 year old, $250m privately owned seafood company with quality

control center, fish processing,

testing lab and bakery operations serving 31 restaurants in 8

states.

Manager of Construction and Facilities Administration ( 2002-

2005)

Construction Assistant (2000-2002)

. Project Administration for $82m in new store construction -

permitting, utility set-up, landlord

liaison, punch list and warranty management.

LYNETTE RAINFORD

. Project Management for $15m corporate office development -

signage, art work, furniture design

and layout and engineering for sculpture and media

installations.

. Negotiated facility management contracts for maintenance,

equipment repair and property

management that reduced annual costs 20% from regional

consolidation.

. Coordinated corporate move - developed needs assessment for

space planning; increased

seating capacity in cafeteria by 30% and saved 20% on cost of

Directors furniture with

creative design solutions.

. Provided content for company newsletter for construction

updates and department participation

in Boston HarborWalk development and City/Build student

mentoring program.

. Managed energy reduction initiatives- established new program

for procurement of replacement

light bulbs saving 50% and secured $20,000 in rebates for

energy efficient HVAC units.

. Responded to calls for emergency equipment repair and

operations issues. Developed work

order tracking system to verify cost and work completion by

vendors and in-house technician.

. Served as liaison to building management staff for daily

facility and property issues and

during leasehold improvements.

HOMEOWNERS NETWORK, Boston, MA

11/95 - 4/00

A start-up referral service for homeowners seeking quality,

professional contractors for

remodeling and maintenance services.

Owner

. Pre-qualify and counsel referral homeowners to determine

appropriate contractor for home

improvement project.

. Pre-screened and qualified home improvement contractors to provide

remodeling and

maintenance services for clients.

. Established marketing plan and acted as mediator to resolve

customer service and quality

control issues.

. Conducted site inspections and follow-up surveys obtaining a 92%

complete satisfaction rating

and 50% repeat business within five years.

SKILLS

Oracle/JD Edwards ERP, Excel, Concur, Constructware, Microsoft Office

Suite, Quickbooks

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