Quality Control Human Resources

Ashley N. Williams

*** *.*. **** ******

Fort Lauderdale, FL 33311

754-***-**** . ****************@*****.*** 66

I offer a six-year track record in office management and

administrative support. I acquire strong problem solving skills and have

strong competency in Windows and Microsoft Office programs (Word, Excel,

PowerPoint, Outlook, Access and Publisher). You will also benefit from my

key strengths in Great Plains, PeopleSoft and QuickBooks knowledge.

2007-2009 MLX Direct Coral Springs,

FL

Floor Supervisor & Human Resources Personnel

. Guide education decisions for prospective students

. Build client rapport; market and perform revenue

generating services & assist with casework or

proposals.

. Perform routine personnel or clerical functions to

support the Operations and Payroll area; assist in

recruitment by screening, interviewing and

recommending prospective candidates.

. Monitor and maintain office practices; manage,

train and/or assign daily assignments to employees.

. Support marketing seminars, corporate events and

projects; implement quality control procedures.

. Manage dialer campaigns & distribute detailed logs

and records.

2004-2008 Applied Card Systems Boca Raton, FL

Call Center Supervisor & Executive Assistant

. Supervise and assist employees while solving

business issues; (Coaching, training, & implement

quality control measures); participate in the

recruitment process.

. Support call center representatives on incoming

calls with difficult customers or calls that require

in-depth knowledge of the company's products or

services.

. Evaluates and coordinates

the workflow and activities of call

center representatives in order to meet the volume

management target.

. Coordinate travel arrangements and conference calls

while meeting strict deadlines and schedules.

. Guide various resource schedules while a highly

organized and sanitary area.

. Handle emails, voicemails & written correspondence;

manage office supply inventory.

EDUCATION

2002-2006 Dillard High School Fort Lauderdale, FL

2007- 2011 Florida Atlantic University Boca Raton, FL

I am majoring in Business Management with a minor in Accounting.

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