Customer Service Sales

Terrance little

objective

Seeking a mid-level a position the customer service

field so that I may utilize my skills and grow with

the company.

Experience

****-**** **** ****** ********* Akron, OH

Lead Sales Representative

Increased traffic/sales by 50% inside of 3 months

Implemented new marketing and sales tactics to

increase sales

Assisted in management of store and operating

procedures

2008-2009 Time Warner Cable Akron, OH

Retention Specialist

Ranked in the top 5% in my department 4 out of 9

months.

Bonuses 7 out of 9 months

Maintained above average customer retention rate

throughout employment.

2007-2008 Universal Screen Arts Hudson, OH

Customer Service Representative

Took incoming calls to answer product inquiries and

place orders

Tracked packages and made follow up calls to

customers

Resolved customer complaints

Education

2004 National Institute of

Technology Southfield, MI

Network Systems Support

A+, N+ and Cisco

Interests

Reading, Computers, Internet, Movies and Trivia

Games

Refferences

Available Upon Request

message phone 330-***-**** . **********@*****.***

1786 cromwell dr. . akron, OHIO 44313 . Phone 330-***-****

Contact this candidate