Project Manager Customer Service

Simon Levy

**** ** ***** ******* ( Coral Springs, FL 33076 ( H: 954-***-**** ( C: 954-

***-**** ( ******@*********.***

Telecom Billing Analyst

Analytical professional with extensive experience in financial analysis and

business administration in support of a multibillion dollar operation with

more than 300,000 customers. Lengthy background in telecommunications and

oversight of a ten cycle per month billing operation. Fluent in Spanish.

Core Competencies

Billing System Migration ? Data Extracts ? Data Mapping ?

Programmer/Programmer Oversight

Process Improvements ? Training/Development ? Billing Operations ? Equal

Access Processing

Report Design ? Report Generation/Analysis ? Wholesale Billing Dispute

Research ? FoxPro ? Excel

Access ? AS/400 Query/SQL

Professional Experience

Primus Telecommunications/Trescom International, Sunrise, FL - 1996 to

10/30/2009

Sr. Billing Analyst, 2008 to 10/30/2009: Oversaw operations through a high-

performance team located overseas in execution of billing initiatives.

Ensured accurate reporting of financial performance and effectively

maintained financial control through regular audits. Devised innovative

financial and business solutions. Served as point of contact on reports and

generated reports in support of numerous departments. Recorded traffic

reporting and trending activities. Ran test cases to comply with Sarbanes-

Oxley and InfoSec audit for billing system.

Operational Accomplishments:

. Executed multiple projects simultaneously in response to numerous

acquisitions; performed due diligence, completed complex billing

migrations, and implemented electronic bill presentment and payment

systems to maximize productivity and customer service levels.

. Effectively addressed critical issues related to CDR mediation and

reconciliations, provisioning, carrier disputes, and sales

commissions. Oversaw all daily equal access operations.

Key Accomplishments:

. Served instrumentally in executing a billing migration in support of

300,000 customers. Managed data mapping, performed extracts, and

translated business rules from the old system to the new.

. Conceptualized and implemented a program solution that customized

commission output to feed third-party applications.

. Designed a vital program that reconciled CDRs from wholesale carriers

and two different platforms, addressing the needs of the wholesale

base.

Team Lead, Billing Operations, 2005 to 2008: Oversaw daily operations and

the billing system, switch access system, EBPP, and Connect:Direct platform

activities. Generated commissions reports, handled daily provisioning with

off-net carriers, produced ad hoc reports, and audited billing tapes.

Key Accomplishments:

. Designed and implemented a dynamic program that combined CARE records

from disparate off-net carriers and processed via a single interface

with the organization's billing system; successfully migrated Puerto

Rico base to off-net carrier for over 15,000 phone lines.

. Collaborated with an outside vendor to complete a mass cancellation

that saved the company over $2,000 in recurring charges every month.

. Oversaw an office relocation and handled all IT issues, including

desktop, router, and switch installations.

Simon Levy ( Page 2 ( H: 954-***-**** ( C: 954-***-**** (

******@*********.***

Telecom Applications Specialist, 1999 to 2005: Played an instrumental role

in supporting the Puerto Rico business base by collaborating with a vendor

to add a local billing functionality to the billing system. Created a

program to resolve issues related to auditing local billing tapes from PR

Telco; continued to file the monthly billing disputes. Researched and

resolved complex disputes for the carrier group. Performed overall IT

activities for Primus offices in Florida and Puerto Rico, including PC

support, LAN, and help desk functions.

Key Accomplishments:

. Conducted an audit of an outside vendor, which resulted in finding and

billing over $40,000 of unbilled usage.

. Designed a new process that recovered in excess of $10,000 in

additional revenue per month.

. Worked on FGD migration with 55,000 lines and C&W migration

acquisition of over 700,000 lines.

. Served as Project Manager charged with implementing the electronic

bill payment and presentment solution.

. Developed processes to enhance the existing commission system, which

resulted in a reduction in commission processing from three days to

under two hours.

Sr. Support Analyst, 1996 to 1999: Served as the company-wide reporting

analyst and provided comprehensive support of billing operations of

Rockwell Communications (callback division of Primus). Led key initiatives

as Project Manager; executed an optical storage solution in support of

invoice archiving.

Key Accomplishments:

. Identified and recommended vendors for the optical storage project,

which were approved for the project.

. Played an instrumental role in extracting and analyzing call detail

records to support claims/collections efforts. Resolved line cost

disputes totaling in excess of $1 million.

. Planned and managed project to implement an invoice archive system.

. Maintained and managed the organization's operator services billing

platform.

LDDS WorldCom, Boca Raton, FL - 1994 to 1996

Methods Reporting Analyst: Designed and generated comprehensive reports

that allowed senior management to observe trends in customer billing and

attrition for the East Division.

Key Accomplishments:

. Created a provisioning database to keep track of orders

entered/provisioned, which allowed sales offices to expedite pending

orders.

. Streamlined operations by automating manual processes for tracking and

reporting customer provisioning.

. Created an innovative application for generating monthly commission

reports.

. Earned multiple awards, including Employee of the Month, Top Employee,

and Best of the Best Award.

. Collaborated with an outside vendor to customize a business

application.

Earlier Roles: Analyst WorldPass Communications Corp., N. Miami, FL

Education & Certifications

Engineering, Polytechnic University, Brooklyn, NY

Graduate Studies, Aerospace Engineering

Bachelor of Science, Aerospace Engineering

Certificate of Completion, Computer Programming, Baruch College, New York,

NY

Novell Certified NetWare Engineer, Florida Atlantic University, Boca Raton,

FL

STX Switch Operations, NACT Telecommunications Inc., Provo, UT

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