Customer Service Manager

ALDO AQUINO *** Highwood Ave, Weehawken, NJ *****

Tel 201-***-**** Mobile 518-***-****

E-mail: ************@*****.***

Career Objective: To contribute and enhance business operations in a streamlined cost savings format through

a Team Environment with an assertive but creative business management.

Computer Knowledge:

Internet-Microsoft/Apple, SAP, AS400, Mainframe, Database, Microsoft Office Suite, EDI, and Logistics Web based

sites, Social websites-Facebook, Twitter, My Space, BrightFuse and others.

Work History:

Birch Tree Lodge, Wilmington, NY February 2003-07

Business Owner

• Managing a 15 Unit Motel in the NY Adirondacks.

• Web Coordinator, Reservations System, Customer Service, Marketing, Maintenance, Finance.

The Whiteface Chalet February 2007-July-09

Manager-Independent Contractor

Manage an established high end 16 Unit Motel in the Adirondacks.

Panasonic Logistics Company, Secaucus, NJ 1991-2002

Transportation Analyst, Supervisor- Freight Payment Department, Planning Dept. Analyst

Responsibilities included but not limited to:

• Establish and maintain various rate tables for inbound/Outbound

• Input of data for carrier payment via EDI or manually

• Supervise 6 Union Freight Payment clerks

• Effective Customer Service: To provide invisible flow of product from our overseas factory’s to final

destination [ Panasonic Warehouse, 3PL, Direct Shipments, Cross Docking ]

• Freight Payment: insured that all freight has been paid on time for a seamless flow of product to our

customers.

• Import: Ocean/Air contracts: Insured that all contracts are adhered to and all paper work is completed on

time for Brokers, US Customs, Warehouses, Forwarders, Cashiers [ BOL or payment issues ] and all

parties involved.

• Resolve conflicts through diplomatic but forceful means of resolution.

• Experienced in contract negotiations for Inbound: Ocean/Air

• Outbound: Worked extensively with Transportation Manager, warehouses to insure that all carrier

contracts, Routing Guides, accessorial charges, charge backs, BOL resolutions and cost savings were met

or exceeded the budget plan.

• Worked closely with Accounting, Auditing, Custom Dept., Freight Payment and Import Track/Tracing

Departments.

• Excellent Communication skills with our partners, Domestic Customers, Overseas Manufacturing Plants,

South East Asia, Europe and Corporate Headquarters in Osaka, Japan.

• ERP System Mining, Develop Analytical Cost Savings Reports, Outbound Mapping, Future Forecasting,

Budget.

• Design, Implement, Map- Inbound/Outbound EDI while working closely with the IT Team, IBM and all other

parties to insure proper flow of information.

• Worked on Benchmark Projects.

AmeriLife Insurance Company, Spring Hill, FL 1990-1991

Insurance Representative, Broker License

Responsibilities:

• License in the State of Florida to provide Insurance coverage for all individuals.

• Life Insurance, Long Term Care, Supplemental Health Insurance.

• Insured excellent, honest, constructive Customer Service.

EDUCATION

Saint Peter’s College, Jersey City, NJ 1980

B.A. degree in Business Administration

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