Customer Service Quality

Lalith S Jayasinghe

**** *********

Douglasville GA 30135

H-770-***-****/ C-678-***-****

E-Mail: *****************@*****.***

Career Objective

To obtain challenging position in a company that will fully utilize my Academic qualification & Banking &Technical experience in a relevant field allow me the Opportunity for career advancement

May 1997 To January 2009

Digital Repair Depot, Circuit City Service Center, Atlanta, Georgia

Firedog Pilot Project Leader

January 2007-january2009

Leading a small member team to collect data on cost, production, quality and turn-around time for create a new business/Contract to service laptop/desktop/Printers for outside venders.

Accomplishment,

Winning service contract for authorized service depot from GE assurance and Hewlett Packard Co. Resulted million dollar infrastructure investment and created new jobs and new profit source to the company.

Team Leader/ Supervisor(Firedog project) Responsible for leading a 24 member strong team for servicing Laptop/Desktop computers/printers and telecommunication equipment to the specified quality standards, Trouble shooting, Technical support, & deploying new desktop/Laptop image,Data Migration from beginning to end with meeting a three main goals comprising Production, Quality and Turn Around Time

Training new hires, Assisting hire management to recruit new hires and training them from company policy /guide lines, procedures and technical skills, Giving input & recommendation to the hire management on changes on the floor in timely manner Coordinating outside business partners.

Pc Tech 1997 -2007

Circuit City Service

PC Tech

Repairing Desktop/Laptop &printers with quality and 3 day turn-around time. Tech Support, Field Service.

Computer Support Services

Charlotte, North Carolina

Responsible for onsite and field repair of laptop &Desktop,Sales, Tech support/ Customer Service, Purchasing & Inventory Control,

Professional Qualifications

Passed A+ Certification conducted by the Computing Technology Industrial

Association (Comp TIA) USA, Certified for IBM/HP/CPQ/TOSHIBA/ CANNON /Panasonic/Desktop/Laptop & printer service

Preparing for Cisco Certified Network Associate-CCNA

Preparing for MCDST

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