Management Sales
Resume:
MICHELLE L. GRAVES
Sicklerville, NJ 08081
*.***.******@*****.***
Professional Summary:
Analytical, problem-solving, hands-on professional who is
self-motivated and goal-oriented. Twelve years of
professional experience includes contract management,
business development, strategic planning, project
management, financial analysis, and executive reporting.
Proven record of high performance standards, including
attention to detail and quality of work. Proven leader in
fast paced, high pressure work environments. Communicates
ideas clearly and effectively.
Professional Experience:
Verizon Communications
March 2007 - Sept 2009
Corporate Marketing Organization, Product Reporting &
Analysis
. Maintained a holistic view of results and analytics, to
ensure assumptions and interpretations of data are
consistent and valid
. Teamed with Finance Organizations and Product Management
Teams to ensure monthly results are accurate and provide
value to the Executive Leadership Team
. Developed new analyses to improve measurements of
product performance, which resulted in the expansion of
standard metrics
. Provided Product Management Teams with product financial
results and analysis used to create successful product
marketing strategies
. Assisted with the development of pre-emptive analytics -
early warning system for Consumer portfolio risks and
opportunities
Portal/Web Services
June 2004 - March 2007
. Managed all Portal and Web Services projects through
funding and preliminary initiative stages
. Instrumental in the development of annual Portal
business case modeling and funding
. Provide capital funding, reduced funding implications,
cost reduction, revenue generation and risk information
critical to successful executive presentations
. Responsible for estimating, planning, providing day-to-
day management, leadership direction and administration
of $13M DSL.NET portal projects across the full project
lifecycle from strategy though implementation
Financial Planning & Analysis Specialist - Capital
March 2003 - June 2004
. Managed all aspects of capital budget transfers for
Network, Wholesale and Fiber clients
. Analyzed current Fiber spend, revised current projection
and recommended remediation where necessary
. Allocated funding, reconciled quarterly expenses, and
managed overlay transfers to keep Fiber budget ($450M)
on target
. Partnered with Strategic Program Management to ensure
all financial activity was properly recorded
Financial Planning & Analysis Specialist - Expense
July 2002 - March 2003
. Actively managed DSL Sales & Marketing annual expense
budget of $200M
. Analyzed monthly results; performed actual vs. budget
analysis and presented results to clients
. Developed annual budgets, commitment view and best view
budget forecasts to support client financial goals
. Worked with Sales Business Units to revise compensation
plans and audited Sales Compensation payout distribution
Strategic Initiatives Team - Specialist
March 1999 - July 2002
. Responsible for all official Southeastern PA/DE -
Customer Operations District Communications, Employee
Recognition Initiatives, and Events Coordination for 950
employees
. Compiled, analyzed, and tracked all Results Metrics
(i.e. Customer satisfaction, Internal and External
Performance Measures, Financial Results, and
Telecommunication Infrastructure Objectives)
. Prepared and delivered all Human Resource Policies and
Training to all district associate and management
employees providing 100% compliance
Installation & Maintenance Team Leader
May 1998 - March 1999
. Successfully increased the productivity (increased team
jobs per day from 3.25 to 3.86 jobs per day), safety
awareness (team went accident free for 18 months), and
quality of service (decreased repeat jobs by 25%)
provided by my team of Services Technicians
. Ensured that all technicians on my team received and
understood the "Performance Level Requirements," as well
as, work rule notification and customer contact
expectations training - reinforced this behavior on an
ongoing basis, by example and inspection
. Successfully coached technicians in various areas of
deficiency ; such as job quality, customer contact,
safety, and work rules, which increased overall team
results by 15%
Resource Supervisor
June 1997 - May 1998
. Successfully partnered with Dispatch Center to balance
the daily work load for approximately 200 Service
Technicians and Splicers; which in turn helped to reduce
the district's overtime expense
. Responsible for tracking and analyzing the expense and
capital budgets to ensure the district stayed on target
with the commitment view
. Ensured productivity and revenue attainment by
identifying technician timesheet errors and correcting
erroneous customer time and material charges
Camden Board of Education, Camden, NJ
Elementary School Teacher
Aug 1996 - June 1997
. Developed daily curriculum for students providing them
with a solid foundation upon which to succeed
. Implemented various student-centered learning
methodologies; significantly enhanced the classroom
environment by acting as facilitator to promote student
leadership in initiating and creating positive learning
experiences
. Establish and maintain positive relationships with
students, parents, and colleagues, fostering an
environment of open communication and support
Education: LaSalle University, Philadelphia, PA
Masters of Business
Administration, May 2001
Major: Management
Syracuse University, Syracuse,
NY
Bachelors of Science, May 1995
Dual Major: Marketing &
Management Information Systems
ESI - George Washington University
Associates Certificate, Project Management
June 2006
Professional Skills:
. Microsoft Applications (Word, Excel, Access, and
PowerPoint)
. Vframe, Peoplesoft GL and AP, SAP, CTLR, and EDW
. Excellent written and oral communications
. Exceptional interpersonal and supervisory skills
. Process Development and Implementation
. Strategic Planning
Affiliations:
. CITE PA/DE
. Board Member, Johnson House National Historical Site,
Philadelphia, PA
. Member, Women Association of Verizon Employees (WAVE)
Delaware Valley Chapter
REFERENCES AVAILABLE UPON REQUEST
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