Management Sql Server

Chandra

***.******@*****.***

Ph: 408-***-****

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IT Professional with more than 7 years of significant expertise as an

design, development, implementation, and administration of information

technology applications using Remedy Action Request System, ITSM

applications and enhancing web solutions.

Professional Summary:

* Over 7 years of IT industry experience with more than five years in

Remedy Developer.

* About 5Yrs experience in Remedy (ARS 7.x, 6.x, 5.x) Development and

Administration.

* Experience in SDLC(Software Development Life Cycle) of projects

-System study, Analysis, Design and Develop, Resource planning,

Testing and Implementing business applications.

* Experience in, Master ARSuite, AR Schema, Remedy EIE, Remedy Web

Services, SLA Management.

* Experience in designing, developing, Configure, customizing &

administrating ITSM suite of applications.

* Customized ITSM (5.x/6.x/7.x), Incident, Problem Management and Change

Management modules based on user requirements.

* Good understanding of Asset Management, CMDB, Service level Agreement,

Remedy Mid Tier, Web Services, Crystal Report.

* Performed various system administration duties that includes

Installation of Software Providing support for users applying patches

to ARS 6.x/7.x., troubleshooting ITSM 6.x/7.x.

* Posse's expert knowledge in implementing Approval process for Change

Management as well as Custom Applications.

* Strong working knowledge of Oracle (10g/9i/8i).

* Excellent analysis, presentation and communication skills and a team

player with excellent analytical and problem solving skills.

* Experience in developing and customization of Flashboards and service

level Agreement (SLA) modules for remedy ITSM.

* Strong debugging skills on ARS workflow applications.

* Good Knowledge of ITIL and ITSM best practices.

* Good understanding of Remedy Mid-tier system, Web Services, Crystal

Report.

* Strong knowledge of using Remedy APIs in C#, .Net environments.

* Proficient in Back-End Programming using Oracle, SQL Server and MS-

Access for writing stored procedures, PL/SQL statements.

* Strong analytical and problem solving skills and the ability to

interpret and communicate facts and data.

* Good written and verbal communication skills and strong analytical and

problem solving skills.

Skill Summary:

* Web Technologies: Java Script, VB Script, HTML, and XML.

* Languages: Visual Basic, PL/SQL, SQL, C.

* Scripting Languages: shell script, Ksh, Pearl.

* GUI Tools : Remedy ARS 7.x/6.x/5.x/4.x, HD 7.x/6.x5.x/

CM7.x/6.x5.x/4.x,AM7.x/6.x/5.x/4.x,SLA and SLM

Remedy Midtier 6.x on Web sphere

and

Remedy Migrator 7.x/6.x/5.x

* Microsoft App: Access, Power Point, MS-Word, MS-Excel.

* Web servers : WebLogic8.1, Webpshere5.x/4.x. Apache Web

Server

And Tomcat 3.2.2

* Database: Oracle (10g/9i/8i/7.x), SQL Server 2005, Sybase,

MS Access 9.0/10/11.

* Operating Systems: UNIX, Windows NT, Windows 95/98/2000, MS, DOS.

Certification:

ITIL Certification from ISEB

Education:

* Bachelors in computer Science from Osmania University India.

Contact this candidate