Customer Service Management

Michael P Brown

**** ** ***** ******, **** Summit, MO 64082

Home: 816-***-**** Cell: 816-***-****

********@*********.***

SKILLS

Applications (Work Related)

Hyperion, Financial Analysis, Financial Reporting, Excel, General Ledger

Reconciliation, Fixed Assets, Budgeting, Human Resources, Online Reporting,

Operations Management, Statistical Reporting, PeopleSoft, Microsoft SQL,

Microsoft Access, OTIS Trade Processing, Point Of Contact

EDUCATION

Master of Business Administration, MBA

Southern New Hampshire University, 06/94

Bachelors of Science, BS, Business Administration

Concentration in Accounting and Management

St. Joseph's College, 05/90

EXPERIENCE

Process Analyst, State Street Bank & Trust Company / Benefit Trust Company,

Overland Park, KS 01/08 - 01/10

During my tenure with State Street Bank & Trust Company, Benefit Trust

Company acquired the State Street Bank & Trust trading department. Provided

daily support to the retirement savings and unitized trading department.

Processed daily trade activity and verified accuracy of trades. Validated

and completed daily trades to ensure accuracy. Worked with Cash Management

Manager to reconcile daily cash account. Responsible for daily wires to

vendors.

Supervisor - Accounting, H & R Block, Kansas City, MO 03/06 - 01/08 (1999-

2008 tenure)

Promoted to Supervisor and relocated from the Portsmouth, NH office to the

corporate office in Kansas City, MO. Coordinated activities of accounting

associates. Monitored the timely financial statement preparation and review

for line of business reporting. Completed Sox Compliance testing for

accounting control procedures as needed. Provided department support during

the closing process. Responsible for accounting subsystems as assigned;

including, but not limited to, FIN, Tax Tracker, AS400 Volume Reporting,

Rapid Refund, EPRT, JDEdwards, Checkwriter, Check Reconciliation's,

Management Bonus Compensation and Online Reports (OLR). Identified and

recommended improvement opportunities, implemented approved changes, and

updated documentation.

Divisional Accounting Manager, H & R Block, Portsmouth, NH 07/99 - 03/06

Planned, directed, implemented and controlled divisional operations such as

compliance with policies and procedures regarding bookkeeping, cash

management, payroll, accounts payable, divisional budget preparation,

reporting, and financial analysis. Identified opportunities for increased

productivity and profitability. Ensured that goals were established for

regions and districts and that all objectives were met or exceeded through

financial analysis, forecasting, and management of operations. Planned,

directed and controlled the day-to-day activities of the support staff in

the administration of the district and regional income and expense reports.

Maintained relationships with the centralized Accounting department.

Developed and managed reorganization projects. Responsible for operating

the Divisional Office when the Divisional Director traveled.

Business Analyst, Bauer Nike Hockey, Inc., Greenland, NH 05/98 - 07/99

(1996-1999 tenure)

Promoted from Staff Accountant to Business Analyst. Developed and reviewed

MS Access reports on the availability of current and excess inventory.

Analyzed and updated all forecasts placed on the system and adjusted the

ordering of products as needed. Maintained inventory and verified quality

control for all products ordered and maintained in the warehouse.

Staff Accountant, Bauer Nike Hockey, Inc., Greenland, NH 08/96 - 05/98

Prepared daily and month-end reconciliations of G/L accounts. Analyzed

departmental reconciliations for management reports. Prepared and

distributed monthly salesperson commission reports and payments. Interacted

with various levels of management. Responsible for all accounts payables,

bank reconciliations and general ledger account reconciliations.

Staff Accountant, Business Express Airlines, Portsmouth, NH 09/94 - 08/96

Responsible for maintaining the daily cash record and departmental income

statements for all domestic airport locations. Prepared month-end and year-

end G/L account reconciliations. Maintained and tracked all fixed assets

including ground equipment, office equipment and aircraft. Prepared and

distributed station financial reports to station management. Prepared and

paid monthly landing fees for airport locations.

Accounting Assistant, C.H Sprague & Son, Inc., Portsmouth, NH 08/90 - 09/94

Responsible for all account reconciliations and accounts payables for oil

distributors. Exhibited strong customer service skills with oil

distributors during daily pricing of oil products. Assisted with daily

billing and general ledger reconciliation.

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