Project Manager Training

Charles E. Smith

Email: *********@*******.***

*** **** ***** ****: 908-***-****

Hackettstown, NJ 07840 Cell: 908-***-****

PROJECT MANAGER

Project Management • Network Engineering • Leadership

Accomplished Manager of IT Systems and Projects offering more than seven years key experience. Practiced and

Successful in acting as both team lead and stakeholder on the development and management of business critical

information systems, experienced in Telecommunications Systems, Networks and Peripheral components.

Possesses excellent communication skills to collaborate on all business levels while effectively working projects,

processes, operating procedures and developing process documentation for both on and off site associates. Highly

personable and motivated professional with the ability to handle complex problems and the ability to deal with

stressful situations in fast-paced environment.

QUALIFICATION HIGHLIGHTS

Project Planning, Execution and Leadership • Remote Associate Asset Management

Best Practices and Principles • Local and Remote Systems Experience

Risk Management • Contingency Planning

PROFESSIONAL EXPERIENCE

Mars Incorporated, Hackettstown NJ

Benefits System Analyst 2008-Present

Performing role of a Benefits System Analyst overseeing fifteen systems, which were based on multiple

platforms. Tasked with ensuring system continuity. optimal performance and data integrity for all Active,

Retired and Separated associates of Mars. Held fiscal responsibility for functional areas of training, mentoring,

performance appraisals, career development, licenses, system upgrades and changes, vendor management.

Decision- Making authority for all Change Controls throughout our systems.

Project Lead on several changes to Mars wide databases. Worked with vendors in negotiation, tracking

and signing off on projects.

Worked alongside of VIPs in Mars to establish and distribute training, reports and system change

documentation

Effectively run project that led to distribution of custom data being sent to over 19,000 associates of

Mars.

Charles E. Smith page 2

Mars Incorporated, Hackettstown NJ

Systems Hardware Specialist 2006-2008

Promoted to a Systems Hardware Specialist where my position was to work along side of Mars Remote Sales

Associates. In doing this role, ninety percent of my work was done remotely. I worked on all laptops,

peripherals, printers and home networks. Established working relationship with these associates while

troubleshooting and repairing all equipment. In this position, I became a SME for multiple Mars databases as I

was working with my associates in installing and troubleshooting.

Redeveloped the New Item Distribution website, as directed by our Zone 5. Worked together with Mars

IS contractor to revamp this site. Trained the associates who were gaining responsibility as

administrators on how to run and how the site works. I am currently listed as Technical Point of Contact.

Established 6 Customer ID’s and moved all STS and EA Berg Customer Numbers to specific customer

ID. USCRD Change. Involved all parties, consolidated Customer ID’s to EA Berg, STS, McLane,

Coremark, HT Hackney and Eby Brown. had a set of objectives, broke down work into steps, evaluated

project. Informed all parties involved how the change would affect them. Drove to EA Berg, for 1 on 1

session to explain how to update the Customer ID database.

Attended the National Sales Conference in Orlando, Fl, and worked in the Cyber Café for entire event

while assistant associates with computer issues and other technical support.

Developed and Executed Remote Associate upgrade from Windows 2000 NT to Windows SDS XP. In

Coordination with Associates my team developed plan to distribute new software on laptops and ensure

the associates had minimal downtime.

Recognized for leading project of transitioning Broker Handheld responsibility from Canada – Field

Matrix to the Broker SDS. Traveled to Austin, TX to meet with SDS discuss transfer and begin training

on building the iCAN Broker software within each handheld unit.

Mars Incorporated, Hackettstown NJ

Customer Care Financial Representative 2005-2006

This position was my entry position into Mars Incorporated. I worked with outside vendors as brokers to establish

a Risk Management Portfolio for thirteen accounts from throughout the US. Working on this position I was

recognized for my diligence in finding lost deductions and reducing lost monies. While in this position it was

realized I should be in a more technical role, due to my ability to work in various mainframe functions. I was then

promoted.

AT&T

Various Positions 9 years

Recognized as a Subject Matter Expert in Managed Internet Services. Developed and implemented training for all

incoming associates to business. I would sit with each during the training and spend the first 2 weeks as their

mentor. Would have to evaluate each new associate after training with specific AT&T established paperwork.

Charles E. Smith page 3

EDUCATION

MARS Incorporated Training: New to Sales, Business Plan Development, Category Management I, Essence of

Mars, Inc., Management Difficult Interactions, Managing Your Career, Microbiology Essential Level, PC Pitstop

AT&T Training : – Accu-ring assembler service channel process, VOIP Overview, Central Office Power, ISDN

Trunking, Telecommunications Networks, Switching, Accu-ring assembler process, basic telecommunications,

Overview of Network Architecture and Nodal Services, Overview of Accu-ring Architecture and Applied

Services, CISCO- Bridging and Inter-Vlan Routing, Technical Support – PC Configuration 1, Frame Relay

Protocols: FDDI, ATM and High Speed Lans, Residential Broadband Networking with Universal ADSL,

Introduction to Data Networking, CISCO IOS 11:3 TCIP.IP Routing Protocols and CISCO Router Configurations

Basics, Introduction to Marketing, Project Management Certification Classes, Workplace First Aid/CPR,

Bloodborne Pathogen Training, Feedback training – creating a cultural dialogue.

Outside Training: Continuation of CISCO Certification Studies, Pursuing Degree in Information Technology

from Thomas Edison State College. Firefighter 1, Incident Command 100, 200, 300, 700, 800, Safety Officer,

Fire Company Officer and Heavy Rescue Trained.

Outside of Work: Married for 10 years with 2 daughters, Annie (9) and Sydney (4). Currently reside in Mansfield

Township, Warren County. I am the Assistant Chief for the Tri County Volunteer Fire Company in Mansfield

Township. I play on 2 softball teams and was Assistant Coach for 2nd, 3rd and 4th grade Mansfield Township

Recreational Girls Softball, Coach for Mansfield Soccer and Basketball. Within the Tri County Fire Company I

am the technical director, grant director, training officer and rescue officer. I handle all software upgrades,

programming and maintenance of desktops and laptops for the company.

Contact this candidate