Customer Service Sales

Katie L. Stine

*** ********* **** ******, **. *8748

Phone: 512-***-**** ?Email: ***********@*******.***

OBJECTIVE

To be employed in a professional position within a challenging, positive

atmosphere where my creativity, social skills, assertiveness and leadership

capabilities will be fully utilized and will continuously lead to my growth

and success.

EDUCATION

. Bachelor of Science: Kinesiology

Northwestern State University December

2005, Natchitoches, LA

EMPLOYMENT

Sales and Operations Manager June'09

- Present

AccuDiagnostics

Austin, TX

. Recognize opportunities for revenue growth; obtain customer

commitment; facilitate delivery of product

. Develops and maintains customer relationships in order to achieve

predetermined goals.

. Implements effective time management and organizational skills

. Develop and actively participate in marketing efforts to increase

business

. Conducting cold calls with schools, government agencies, hospitals,

physician clinics

. Maintaining & growing the existing customer base and prospecting new

customers

. Supervises the activities performed in all work units within the

office

Outside Sales August

'07 - June '09

Fastenal

Austin, TX

. Developing & executing a sales plan in the local territory to

meet/exceed sales goals

. Selling industrial & construction supplies business to business

. Conducting cold calls with manufacturing, maintenance, construction,

job sites & other industrial accounts

. Maintaining & growing the existing customer base

. Maintaining & growing customer inventory programs

Management Trainee

December '05 - July '07

Enterprise Rent-A-Car

West Monroe, LA

. Engages in successful inside and outside marketing and sales;

developing ongoing customer relationships

. Use up-selling techniques to higher priced products and increase car

rental volume

. Provides effective customer service, problem solving, and compliance/

dispute resolution.

. Continuously met and exceeded monthly goals

. Provided dynamic, helpful customer service to ensure repeat business

. Resolved customer issues and disputes on a timely basis

Summary of Qualifications:

. Maintain excellent customer service skills and a proven record as a

top sales performer

. Deadline oriented; able to handle pressure and a hectic environment

. Work well independently and as a team member

. Motivated and enthusiastic; proven ability to develop excellent

client relationships

Contact this candidate