Customer Service High School
Resume:
OBJECTIVE
Seeking a challenging position in a professional environment that will utilize my business and project
management skills with room for advancement.
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EXPERIENCE
International Project Lead for TEKsystems Inc. April 2003 – Current
Acted as Liaison between End Client and Upper Management.
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Over 9200 hours of project management experience.
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Responsible for daily and site specific reporting and documentation of progress.
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Managed dynamic schedule, travel, and allocation of Technicians.
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Interfacing with End Customer providing Logistics, Training, Status Reports, and Budget
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Analysis as required.
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Training of up to 15 Technicians to work within project specifications, with project specific
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equipment, on location, globally, for Asset Management database build.
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Responsible for first step of quality control process to ensure accuracy of data collected in
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Access Database.
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Coordinated Teams / Sites in Global Travel (728 cities 18 countries)
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On site Point of Contact to the Customer.
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Daily / Weekly Budget Tracker Analysis consisting of Hours / Units / Billable &
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Non Expenses including Gross Profit analysis.
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Commercial Driver Iron Mountain Inc March 01 thru April 03
Collection and Secured Transport of Confidential Documents for Permanent destruction.
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Coordinated onsite customer service requests with dispatch.
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Warehouse Manager/Purchasing for Fireplace & Spa November 97 thru March 01
Maintained a just in time inventory supply for the mid west’s main distribution center.
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Managed a crew of 6 employees.
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Daily inventory database data entry.
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Permits and Inspections
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Fireplace installation
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Delivery Driver for distribution to clients in the Mid West Region.
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SKILLS
MS Office / Outlook / Access / Excel / Word
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Asset Aperture Certified
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Results Oriented
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Self Motivated
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Disciplined
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Ability to work with others
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Leadership
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EDUCATION
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Ashford University March 4, 2013
Seeking Bachelors in Information Systems Technology
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Livonia Franklin High School June 10, 1989
High School Diploma
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