Customer Service Project Manager
Resume:
Amy Windegger
Saint Charles, MO ****3
Phone: 314-***-****
************@*******.***
OBJECTIVE: Obtain a position where I can maximize my project management
skills, problem solving abilities, and superior analytical skills.
TECHNICAL HIGHLIGHTS:
. Ability to read, write and interpret PIC programming code.
. Read and write MySQL.
. Experienced in Microsoft Office Products: Word, Excel,
PowerPoint, Project.
. Knowledge of SAP software.
. Five years experience in successful development changes and
support for applications in an analyst and leadership role.
. In depth knowledge of relational databases.
. Effectively train users on gathering specific information from
databases.
. Successful analytical and problem solving skills.
. Self-motivated with the ability to organize, prioritize, meet
deadlines and manage changing priorities.
. Multi-tasker.
. Proven ability to work hard, both independently and in a team
environment.
PROFESSIONAL EXPERIENCE:
January 2005 to Present
Home Decorators Collection - Hazelwood, MO
Systems Analyst - IT
Assure effective and accurate analysis, design, development and quality
assurance of systems that meet specifications and requirements of project
and overall business needs. Requires a deep knowledge of the inner
workings of multiple departments. Coordinate application development and
timing for small and large scale projects as project manager. Develop
project tasks/plans that encompass the entire project from beginning to end
in order to meet commitments and deadlines. Ensure project deliverables
are met and the desired functionality of application development or
modifications are accurate. Identify technical issues and modifications
needed in existing applications to meet changing user requirements.
Responsible for evaluating user development requests and implementing
changes successfully. Created department-specific training manuals and led
all training classes for new and existing users. Produced technical
documentation and procedures for new applications and existing application
modifications. Serve as a liaison and facilitator between non-technical
business users and IT to assist in addressing and resolving issues.
Created new programs and modified existing programs on a daily basis.
Offered after hours support to retail, call center and distribution center
facilities. Ensure overall system integrity.
July 2003 to January 2005
SBC - Florissant, MO
Facilities Specialist - Engineering Work Orders Group
Reviewed engineering work order blue prints to evaluate placement or
movement of new and existing construction and equipment. Provided daily
support to a staff of 25 technicians. Ensured databases were consistent
with placement of equipment and cable. Created daily work routes for
technicians. Coordinated projects through frequent interaction between
Construction and Engineering while ensuring 100% accuracy and validity of
work order prints. Participated in a committee for which I had created in-
depth job aids and diagrams depicting processes which was distributed to
the entire work group. Nominated the "Leadership" award for demonstrating
the ability and willingness to assist others. Achieved an average monthly
score on database and work accuracy of 97-100%.
October 2002 to July 2003
SBC Services, Inc. - St. Louis, MO
Senior Accounting Clerk - Payroll/Disability
Monitored company wide paychecks for employees that were on short term and
long term disability. Coordinated with disability providers in order to
ensure accurate payments/collections of monies to employees. Worked
closely with Risk Management Department to collect overpayments made to
retired and terminated employees. Used crystal reports to monitor exchange
of money on a daily basis. Tracked all payments in SAP Gui interface.
Applied strong organization skills to setup employee overpayment recoveries
in accordance with each state law, union contract and employee work status.
Provided excellent customer service when handling escalated calls from
supervisors, employees and union representatives. Team was accountable for
collecting one million dollars in recovered overpayments in a six month
period, which was beyond the expected goals. Job required 100% accuracy in
a fast paced environment due to payroll closing deadlines and handling
employee earnings.
January 2000 to October 2002
Southwestern Bell Telephone, Inc. - Creve Coeur, MO
Facilities Specialist - Construction & Engineering
Worked with a staff of 15-20 field technicians daily to coordinate
equipment placement for DSL and ISDN services. Ordered and managed outside
plant equipment to operate in the central office and field. Responsible
for provisioning existing facilities and monitoring escalated service
orders to help prioritize work load. Built T1 circuits and entered
information into several databases. Dispatched repair and maintenance
technicians to clear defective equipment. Job required self motivation
with minimal supervision.
October 1991 to December 1999
Kids R Us - St. Louis, MO
Assistant Manager
Provided associates with tools and abilities to play an active role in
customer's decision-making process. Managed 20-25 associates and taught
the importance of customer service through role-playing and two-way
communication. Attended interactive seminars that provided tools and
skills to be an effective leader while maximizing employee's talents.
Initiated and conducted merchandising meetings for all associates
throughout the St. Louis district area. Effectively dealt with disgruntled
customers to ensure a positive atmosphere was maintained.
EDUCATION:
1999 University of Missouri - St. Louis
Bachelor of Arts & Sciences, Psychology
Bachelor of Arts & Sciences, French
Minor, Business Administration
Awarded French scholarship for outstanding achievements.
Maintained Dean's list.
Graduated Magna Cum Laude.
PROFESSIONAL AFFILIATIONS:
Was active in SBC referral program and generated a total revenue of $8,000
in a two year period.
KEYWORD SUMMARY:
Effective team leader, strong analytical and problem-solving abilities,
team player, value other's opinions, excellent oral and written
communication skills, leadership training, well organized, strong
interpersonal skills, quick learner.
Contact this candidate