Customer Service Sales

DANICA BIALOSUKNIA

**** ******* **** *********, ** 19083 E-mail:

**************@*******.***

Cell: 973-***-****

QUALIFICATIONS SUMMARY:

. A highly organized, goal-oriented professional with over seven years

of customer service and

sales support experience.

. Demonstrated proficiency in the coordination and management of high-

profile customers and implementation and maintenance of customer

accounts.

. Proven strength in managing multiple projects, providing critical

escalation and managing a team.

. A strong work ethic combined with a commitment to excellence.

PROFESSIONAL EXPERIENCE:

IKON OFFICE SOLUTIONS, Malvern, PA Feb. 2005 -

Present

Team Lead, National Account Operations (2/09- Present)

Senior National Account Coordinator (10/07- 2/09)

National Account Coordinator (2/05-10/07)

Act as the head of a direct liaison team for Strategic Sales support. Work

to drive account management and customer satisfaction. Serve as central

point of contact for all aspects of order placement and order leasing along

with customer account management process.

. Responsible for daily functions and primary contact for multiple

accounts including but not limited to managing multiple high level

customer accounts, inventory tracking, equipment leasing, billing and

AR reporting and other duties as required.

. Manage a team of eight, overseeing the management of over 25 large

national customer accounts with revenues in excess of 600,000 a month.

. Maintain customer relations in areas of contract compliance, customer

retention, validation of transaction invoice reports and billing

accuracy.

. Responsible for the training and management of team members in

National Account Customer Operations.

. Selected as IKON National Accounts Employee of the Quarter - May 2008.

ATX TELECOMMUNICATIONS, King of Prussia, PA Nov. 2001 - Nov.

2004

Team Lead, Special Service Customer Operations (6/03-11/04)

Senior Project Coordinator (8/02-6/03)

Project Provisioning Specialist (11/01-8/02)

Assumed increasing responsibility for seasoned communications company.

Acted as a bridge between sales force and high profile customers, extending

account maintenance and customer satisfaction. Responsible for all aspects

of customer accounts from order processing to customer invoicing.

. Managed a team of five, overseeing the project coordination of the

team while providing system application training to members.

. Responsible for installation of service for customers and internal

vendors, dealing directly with high-profile customer accounts with

revenues in excess of $120,000 a month. Provided technical support for

service affecting telecom issues

. Created and designed training documentation and manuals for service

team.

Danica Bialosuknia

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TECHNICAL SKILLS:

. Microsoft Office Suite including Access and Publisher

. Oracle 9i including various modules

. CLAS- (Unix-based credit/AP system)

. IKONICS- (Unix based leasing system)

EDUCATION:

LA SALLE UNIVERSITY, Philadelphia, PA

B.A. Digital & Multimedia Design, 2001

Minor: Marketing

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