Customer Service Sql Server

ANTHONY M TURNER

***** ******* ** ****

Bentonville, AR 72712

Home: 1-479-***-****

Cell: 1-479-***-****

I am seeking a challenging position with an organization that can

effectively use my knowledge and skills. My professional business career

exhibits a record of strong achievement and significant contributions. I

believe my background and qualifications will fit perfectly with your

company's needs the enclosed resume details my experience and

accomplishments.

My professional background, along with my sincere interest in helping

others, has enhanced my ability to manage a diverse range of challenging

situations. I have strong communication, motivation, team building,

liaison, and leadership skills. I am a dynamic "people person" who is well

liked by my co-workers. I would be pleased to become a part of your

company.

If my qualifications interest you, I can be reached at my home phone

number, 1-479-***-****, to arrange an interview at a mutually convenient

time. I thank you for your time and look forward to meeting with a

representative of your Company soon.

Sincerely,

ANTHONY M TURNER

ANTHONY M TURNER

14378 Highway 12 West, Bentonville, AR 72712

*******@*****.*** . Cellular 1-479-***-**** . Home 1-479-***-****

Programmer/Systems Analyst

Summary

I am an Information Technology Professional with 6+ years in the IT field.

I am specialized in Learning Management Systems and Computer Based Learning

software, but adapt to new technologies quickly. Excellent risk analysis

and risk mitigation skills with an abundant knowledge of integrating

outsourced software into existing systems. Recognized for my ability to

take existing processes and distill them into simpler, more efficient

processes

Experience

Wal-Mart, Bentonville, AR 2004 to 2009

Programmer

Implementation of 3rd party solutions (software purchased from outside

sources) in the Wal-Mart environment. Performing maintenance and routine

updates on 3rd party solutions. Testing computer based training content and

packaging the content to be distributed to all Computer Based Learning

terminals in the field. Testing the effect of Microsoft Security patches on

software used with in ISD and identify potential issues that could be

caused by said patches.

* I was part of a team that architect and implemented a plan to open Wal-

Mart stores on a smaller scale, from an IT perspective. We were able to

reduce the hardware and software requirements needed to open smaller

scale stores. With this plan in place we were able to reduce the cost to

grand open a small store, thus saving Wal-Mart over $200,000 dollars per

store when utilizing this format.

* Research new trends and technologies and identify technologies that could

be used to benefit Wal-Mart, by either making current process more

efficient or reduce operating cost.

* Negotiated and reviewed contracts with vendors.

* During the time I worked in the Training area I was able to reduce the

amount of erroneous training content that was delivered to the field to

zero. This saved Wal-Mart in excess of $50,000 in hard pay back per

year. And at least $25,000 per year in soft pay back, in the form of

cost related to correct errors in content and re-distribute corrected

module content to the field.

* I was responsible for updated the Computer Based Learning system, aka

CBL, for use in countries outside of the United States.

Wal-Mart Inc, Bentonville, AR 2003 to 2004

Help Desk Technician

Assist stores in hardware setup as well as correcting issues that affected

the store productivity. Training of newly hired associates in the Help desk

area.Escalation of issues that were beyond the help desk's ability to

correct.

* Transitioned an area responsibility from my team to a newly formed team.

By performing one on one training sessions with the individuals of that

team and augmenting that training with concise written documentation..

* Trained new associates to use the tools provided to them, in order to

develop the techniques required to perform basic troubleshooting and

problem solving.

Wal-Mart Inc, Springdale, AR 2002 to 2003

Un-Loader

Unload inventory from incoming trucks, enter the new arrived inventory

into the stores merchandise management system. Stage inventory on the sales

floor for the over night associates to stocked on shelves. As well as

assist the over night associates where needed, in stocking the inventory.

Education

University of Arkansas at Pine Bluff, Pine Bluff 1987

Electrical Engineering

GPA: 3.07.

While attending the University I was awarded full Academic Scholarship, due

to scoring in the top 10 percent in the nation on the ACT. I was enrolled

in the schools Honors Program where I took advanced courses in Mathematics,

Physics, and Chemistry.

Skills Summary

Programming Language Skills

* SQL Server

* SQL Server 2000,

* SQL Server 2005. (I have successfully in performed migrations between

various versions of SQL Server.)

* Java

* JavaScript

* VB Script

* HTML

* DHTML

* XML

* XSLT

* Cascading Style Sheets

Soft Skills

* Vendor Relations

* User Training and Support

* Technical Specifications

* Customer Service

* All Microsoft Operating Systems

* E-Learning Systems

* Interface Design

* Reports Building

* Linux

* System backup and restore using Norton Ghost and Acronis True image

software suites.

Training

Intro to JavaScript, Pro-Tech, 2002

Web Development with RSA, Pro-Tech, 2004

RAD Application Development, Pro-Tech, 2004

Perl, Pro-Tech, 2005

Web Applications with .Net, Pro-Tech, 2008

Honors

Technical Excellence, Wal-Mart, 2007

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