Customer Service Manager

THOMAS R. GRACZYK

***** ******** **.,

Sterling Heights, MI. 48313

586-***-****

********@*******.***

EXECUTIVE SUMMARY

Extensive experience in staffing and operations management in the retail industry. Passionate about employee

development and customer satisfaction. Record of improving sales while reducing expenses through honing

employees' customer service and product knowledge skills; and reducing inventory shrinkage from theft and

lax product handling. Outstanding interpersonal, motivational, and management skills. Analytical, articulate,

and diligent.

CORE COMPETENCIES

Employee Recruiting/Training/Merchandising/Product Display/Store Resets/Plan-O-Grams

Receiving/Processing Freight/ Managing Payroll Budget/Manage P & L

Promoting Store Safety/Managing Shrink Reduction Plans/Cash Mgmt/Bank Deposits

Protecting Company Assets/Inventory Control Management/Promote Quality Customer Service

PROFESSIONAL EXPERIENCE

Liquid Asset Partners, LLC., Macomb, Michigan/2009

Store Manager/Liquidation Consultant

•Managed the liquidation of merchandise and fixtures of an InkStop store with complete operations

responsibility.

Perfection Associates, Oakland & Macomb Counties, Michigan/2009

Retail Sales Merchandiser (Temporary)

•Merchandising of bread/bakery items at Royal Oak, MI. Meijer store during work stoppage.

Independent Contractor/1991-2009

•Multi-million dollar real estate sales and State Licensed Appraiser/Quality Service Award recipient.

Perry Drugs, Macomb County, Michigan/1989-1991

Store Manager

•Complete operation of retail drug store ($2M-$5M annual sales/25-50 employees + 2 pharmacists).

•Supervised conversion of Clawson, Michigan location from Revco Drugs to Perry Drugs.

•Responsible for making a previously non-profitable store in Warren, Michigan, profitable.

Builders Square, Michigan & Ohio/1985-1989

Co-Manager/Operations Manager

•Complete operation of retail store ($15M-$25M annual sales/100-150 employees).

•Set up new stores from plan-o-gram stage to completion.

•Implemented Safety Committee and Employee Involvement Committee.

ACO Hardware, Macomb County, Michigan/1983-1985

Paint Department Manager

K Mart, Macomb County, Michigan/1979-1983

Night Replenishment Manager

EDUCATION

MACOMB COMMUNITY COLLEGE, Warren, Michigan/1981-1983

A.A.S., Business Management

Contact this candidate