Engineer Technician

PROFILE SUMMARY:

Accomplished senior desktop support engineer with ten years as a

professional in the Information Technology Industry. Primarily worked in

client facing roles as desktop support technician. Responsibilities have

included leading large desktop, server, and network technology migrations

in large corporate, medical, and pharmaceutical environments. Installation

and support of network topologies, tier I to tier III resolution, desktop,

server and field support.

PROFESSIONAL EXPERIENCE:

AMS PROPERTY SERVICES, South River, NJ Jan 2005 -

present

Desktop Support Engineer

- Supported software and hardware on Windows 2000 and XP platforms.

- Image and prepared pc's and laptops for distribution to the end-users.

- Installed and configured Dell PowerEdge and HP Proliant DL series

servers.

- Installed and configured Windows 2003 Server.

- Administered user accounts within Active Directory environment.

- Main applications supported: Microsoft Office Suite 2003 and 2007,

Microsoft Outlook, Internet Explorer,

Microsoft Project, Norton AntiVirus, Norton Ghost, Veritas NetBackup and

construction estimating software.

- Researched workstation, networking, server and application solutions for

deployment within the organization.

- Maintained and applied security and operating system patches and

enhancements on servers and pc's.

- Recommended, evaluated and purchased IT assets.

- Maintained inventory of IT assets.

CSC - AT&T, Somerset, East Brunswick, NJ Jun 2001 -

Nov 2004

Desktop Support Engineer

- Part of a 12-person team which provided 3rd level desktop support for

over 1200 users.

- Supported software and hardware on Windows 98, Windows NT and Windows

2000 platforms.

- Part of a migration team that migrated servers, computers and printers

from AT&T network to CSC

Network.

- Created and deployed images for windows 98, NT and 2000.

- Main applications supported: Lotus Notes R4.6 and R5, Microsoft Outlook,

IE 4.0 6.0,

Oracle, Microsoft Office 97 and 2000, Microsoft Project 98 and 2000,

Pyramid, Reflections, Norton

AntiVirus, McAfee, Trackit software, Visio 2000, Extra and AHD ticket

tracking software.

- Responsible for planning and deployment of printer infrastructure for all

NJ locations.

BRISTOL-MYERS SQUIBB, Hopewell, NJ Jun 2000 - Jun

2001

Contracted via Renner Brown Inc.

Desktop Support Engineer

- Part of a 5-person team which provided 2nd and 3rd level desktop support

on a

site of 23 buildings.

- Provided desktop support and repairs for Compaq, Dell and IBM

workstations

and laptops in an office/lab environment.

- Installed and configured Windows NT and Windows 98 workstations.

- Troubleshooting and configuration of printers (Xerox, HP and Tecktronix).

- Configured machines to communicate with lab equipment and the network.

- Installed and configured Palm Pilot equipment and software.

COPELAND, East Brunswick, NJ Jan 2000 - May

2000

Contracted via Renner Brown Inc.

Desktop Support Engineer

- Part of a 4-person team who provided desktop support for over 800 users.

- Supported (installation and configuration) the following Operating

Systems, Programs and Applications:

Windows NT, Windows 95, Novell Client, Lotus Notes, AS/400, Attachmate,

Netscape, IE 5.0 and MS

Office 97.

- Provided desktop support and repairs for Compaq, Dell and IBM,

workstations and laptops.

- Setup and configured Windows NT machines.

- Installed and configured HP, Tecktronix, and IBM printers.

- Converted systems from Token ring to Ethernet network.

AH&L, Piscataway, NJ Jun - Dec. 1999

Contracted via Renner Brown Inc.

Network\PC Technician

- Provided desktop and phone support for 600 on-site users.

- Performed testing and relocating all on-site compatible PCs and

peripherals.

- Determined solutions for token ring and IP address network issues.

- Installed local and mainframe applications.

- Converted systems from Novell token ring to Microsoft ethernet network.

- Participated in company wide roll out of new computers.

FOSTER-WHEELER, CLINTON, NJ Jan 1999 - April 1999

Contracted via Renner Brown Inc.

Network\PC Technician

- Rollout: Windows 3.11 to Windows 95\NT on Novell 3.12\4.11 and Windows NT

network.

- Upgraded BIOS, memory, harddrives and replaced CD-ROMs.

- Configured Windows 95 to run on Novell and NT network.

- Installed and configured applications (MS Office97, Lotus Notes, Lotus

cc:Mail, Oracle).

- Created users on Windows NT machines.

- Installed network printers and plotters.

COMPUCOM, USLIFE, NEPTUNE, NJ Dec 1998 - Jan

1999

Contracted via Renner Brown Inc.

Network\PC Technician

- Rollout: Windows 3.11 to Windows 95 on Novell 4.11 network.

- Upgraded BIOS, memory and harddrives.

- Changed Tokenring to Ethernet.

- Installed Ethernet Cards.

- Configured applications (Lotus Notes, Attachmate 6.4, MS Office97).

ENTEX, AMERICAN RE-INSURANCE, PRINCTON, NJ Sep 1998 - Nov

1998

Contracted via Renner Brown Inc.

Network\PC Technician

- Made changes to NT environment: IP addresses, DHCP, Sound drivers, added

network and personal printers,

installed JAZ drives, and installed Ethernet and Token Ring Cards.

- Installed and configured HP, Tecktronix, and IBM printers.

- Moved and setup desktop, laptop and Macintosh computer systems.

- Deployed new machines (desktops and laptops).

- Changed machines from Tokenring to Ethernet and Ethernet to Tokenring.

TECHNICAL SUMMARY:

HARDWARE: DELL and HP Servers, IBM, DELL, HP, COMPAQ, and TOSHIBA

workstations and laptops, Switches, Routers, Wireless Routers, External

Tape Backup, External and Internal CDROM, Mainboards, Modems, and Memory.

PERIPHEALS and CABLING: Laser, Inkjet, Dot Matrix printers, Scanners,

Digital Cameras, Palm Pilot devices, Lab Equipment, Zip and Jazz Drives. RJ-

45, RJ-11, Coaxial, Ethernet, and Patch panels.

SOFTWARE: MSDOS 6.22, Win 3.1, 95\98, NT, 2000, XP, Vista, 7 all versions,

Server 2003, 2008, Novell Netware, MS Office Suite 97/2000/XP/2003/2007,

Microsoft Outlook, Microsoft Project, Microsoft Visio, Veritas NetBackup,

Lotus Notes, McAfee, Norton AntiVirus, Norton Ghost, Internet Explorer,

Mozila Firefox, Netscape, VMware 3.5 and vSphere.

PROTOCOLS/TECHNOLOGIES - TCP/IP, IPX/SPX, NetBEUI, Apple Talk, VPN, Remote

Control, Fire Walls, Proxies, Wireless, RAS, SMS and SAP

CERTIFICATIONS: CompTIA Server+

EDUCATION: The Chubb Institute, North Brunswick, NJ - Diploma: Data Center

Support

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