Customer Service Sales Representative

Lisa D. Clarius

**** ******* ****. *********, ** 318-***-**** ********@*********.***

Graduate offering a strong academic background in IT combined with excellent work experience

as a helpdesk customer service representative.

Consistently recognized for technical troubleshooting skills used to rapidly and cost effectively

resolve challenging technical issues.

Quickly learn and master new technology; equally successful in both team and self directed

settings; and proficient in a range of computer systems, languages, tools and testing

methodologies.

Education

Northwestern State University – Natchitoches, LA

B.S. in Computer Information Technology 2008

Delta Career College – Alexandria, LA 1989

Certified Travel & Tourism & Business Administration

Technology Summary

MCSA, CRS Certified

Certifications:

Windows 9X/NT/2000/XP/2K3, Mac OS

Systems:

Oracle, IBM DB2, Relational Databases

Databases:

SQL, PLSQL, HTML, CSS,

Languages:

MS Project, MS Visio, MS Office, Lotus Notes, Norton Security, Adobe Suite

Software:

Experience

PRS Franklin An inVentiv Health Company– Summerset, NJ – Tina Roman Security Auditor, Inventory

Specialist Certified, PT position 10/2009 – Present

• Maintain accurate records of inspection and inventory that follows Prescription Drug Marketing Act.

• Count of all prescription drug samples and inspect storage site, both Independent and Closeout Inventories

documentation both hard / soft copy of all data with diplomacy, confidentiality, competence and ethically.

ACADEMY SPORTING GOODS– Alexandria, LA – David Cohenur

Cashier/Sales Representative, PT position 09/2007 –

08/2008

Responsible for maintaining outstanding customer service as per company standards,

processing sales quickly, accurately and efficiently, cash register operations and safeguarding

company assets.

Maintain an awareness of all promotions and advertisements.

REAL VISION SOFTWARE, INC. – Alexandria, LA – Monty Chicola Helpdesk / Executive

Administrator Assistant 12/1996 – 08/2005

Managed and input technical first response support calls for RVI imaging /IBM AS400, Windows

base environment. Engaged and track priority 1 issues. A team player with RVI’s client’s

customer service and helped to generate the largest record in achievement in exemplary

customer satisfaction scores in company history.

Input 60+ technical/mission critical calls daily and consistently met high service standards.

Responsible for creating RVI Imaging Software and support fixes for all customers & business

partners.

Design office manuals, training manuals & marketing material.

Transit Manager, handle and negotiated all shipping contracts including both domestic and

international,

that increase exceptional company savings yearly.

Responsible for all inventories & inventory control.

Responsible for Desk Top SW application / upgrades, security and improvements.

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