Sales Technical Support

Jimmy NOZIERE

*** ****** ****** *** ~ Dallas, Georgia 30132

678-***-**** ~ ***********@*****.***

Qualifications

Solutions-focused, team oriented Remedy Developer with broad-based

experience and hands-on skill in the successful design and implementation

of highly effective BMC ARS applications and the cost-effective management

of innovative customer and technical support strategies. Proven ability to

successfully analyze an organization's critical support requirements,

identify deficiencies and potential opportunities, and develop innovative

solutions for increasing reliability and improving productivity. A broad

understanding of computer hardware and software, including installation,

configuration, management, troubleshooting, and support.

Technical Skills

BMC Remedy ARS 7.1 Skilled Professional - Oracle - SQL - PL/SQL - Form

Builder - Report Builder - PHP

Linux ~Shell Script - MS Office Windows 9x/NT/2000/XP

Professional Experience

Digicel (Telecom Company) -Haiti/Panama

2006 - Present

Remedy Developer / Remedy Administrator

. Gather requirements, Design, Build and implement Site

Maintenance application in Panama for Digicel Panama

. Customize Trouble Tickets application workflow as business

requirements change in Digicel Haiti.

. Configure LDAP

. Set up and maintain access control

. Monitor server statistics for performance and security

purposes

Technical Support for Sales Applications

. Responsible for keeping Oracle databases updated with SIM

card and related info for effective sales operations.

. Support solutions that are designed to provide improved

productivity, streamlined operations, and faster access to

critical Sales information.

. Implement effective customer satisfaction strategies by

identifying and eliminating the root causes of

customer problems.

Mentor / Escalation Support

. Coaching new intern to effectively integrate the team.

. Serve as a second level of support for multiple applications

(BMC Remedy ARS applications, Workplace, Sales applications,

Turbo System S.A (Software Engineering Company) - Haiti

2003 - 2006

Analyst Programmer

. Analyze and review customers needs, gather requirements,

Design, Build and implement applications modules using Oracle

Form Builder/Report Builder. Haiti Budget & Expenses

Management Application.

. Effectively Plan and follow up projects.

. Perform unit tests and regression tests to ensure company

successfully meet customers' requirements.

. Perform hardware and software installations and provide

customer care and training.

. Anticipate configuration and implementation issue and propose

long term solutions.

Technical Support

. Provide comprehensive system support, configuration,

maintenance, and training for applications developed by the

company.

PSCSM (High School).- Port-au-Prince, Haiti

2001-2002

Math Teacher

. Geometry [3e] and Analysis [Philo]

Education

Facult Des Sciences - State University of Haiti

1998 - 2003

. Electronic Engineering [Electronic & Programming]

College Roger Anglade

1985 - 1998

. Primary and Secondary School

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