Customer Service Sales

Myrtha Curiel

Alturas de Monteverde **** ( Toa Alta, PR 00953 (

************@*****.*** 787-***-****

Executive Account Professional

Strategic Sales Planning / Market Expansion / Relationship Management

Dynamic, entrepreneurial sales management strategist with a 15+ year record

of achievement and demonstrated success driving multimillion-dollar sales

growth while providing award-winning sales leadership in highly competitive

markets. Adept at driving growth of company revenues and improving sales-

team performance. Exceptional mentor and coach. Tenacious in building new

business, securing customer loyalty, and forging strong relationships with

external business partners.

Core competencies include:

Strategic Market Multimillion-Dollar Key Client Retention

Positioning Negotiations

Solution Selling Territory Growth/Development Organizational Leadership

Strategies

Team Building High-Impact Sales Networking Skills

Presentations

Professional Experience

Account Manager, 2007 - 2009

Sales & Service Support, 2000 - 2007

Marketing & Public Relations Coordinator, 1996 - 2000

Administrative Assistant, 1992 - 1996

Verizon Business International (formerly MCI International Inc. /

Worldcom), San Juan, PR

. Key account management, Customer relationship development, Contract

negotiations & order fulfillment.

. Provided cross-functional team training, coaching, and mentoring.

. Responsible for managing the Voice/Data/IP relationships with

correspondent international carriers in the Caribbean with primary

focus on exceeding corporate revenue targets for the region.

. Foster the stimulation of new and existing (Voice, VoIP, Ethernet,

International Private Lines, Metro Private Lines, IP Ports) product

line revenue growth.

. Ensure the timely resolution of all billing and network installation

issues. Knowledgeable in the areas of commercial negotiations, possess

an understanding of the different cultural environments in the region

and ability to travel both domestically and internationally.

. Created customized sales presentations for customers and key accounts;

worked closely with customer service department to improve KPI's.

. Compilation of monthly revenue reports and traffic analysis to

maximize revenue and leveraging efforts with carrier partners.

. Provide sales (product, financial, legal and technical) support,

training, pricing/proposal materials to the company's international

sales force and customers in the region and other company wide

departments.

. Help drive the development of new business accounts in the Americas &

Caribbean region. Foster the stimulation of new and existing (Voice,

VoIP, Ethernet, International Private Lines, Metro Private Lines, IP

Ports) product line revenue growth.

. Provide order entry and installation support to all customers.

. Ensure the timely resolution of all billing and network installation

issues.

. Responsible for trade promotions, advertising, strategic planning, new

product launches and marketing research.

. Prepared presentations of voice products, pricing, implementation,

handling contracts with Legal advisors to supporting customers with

day to day inquiries and problem solving.

. Supported in-country representatives.

. Preformed competitive business research & analysis in Puerto Rico and

Caribbean region.

. Handled special reporting to top management.

. Coordinated tradeshows and special events such as: (Golf Tournaments,

Local "MDA Fair", "Take Our Daughters to work Day") with vendors and

suppliers.

. Processed purchase orders, check requests, budgeting and cost control.

. Gathered event clippings and translations of business as well as legal

documents from Spanish to English.

. Coordinated preparations of press releases.

. Preformed product researching and design implementation training for

sales representatives.

. Designed and published an internal informative circular for employees.

. Maintained records of public relations agency expenditures,

Implemented employee incentive programs.

. Assisted in advertisement coordination/liaison with the contracted

public relations firm (Marti Flores Prieto & Wachtel).

. Handled special bi-weekly marketing & sales reports for top

management.

. Self-initiated the development, coordination and implementation of a

customer fulfillment program to ensure customer satisfaction, Ensure

customer satisfaction by resolving concerns and requests. Update

customer portfolios.

. Creation and processing of all customer correspondence.

. Handling of Special Projects highly visible to upper - management

and other departments within the company.

. Handling of several weekly, monthly reports and inventory updates.

. Acted as Customer Service Supervisor in the absence of the Manager.

. Supervised the Customer Service 'Win-back "group.

Selected Achievements:

o El Portico Medal for cooperation and civism from the University of the

Sacred Heart.

o Outstanding Performance award given for productivity and

professionalism by MCI International

o Quarterly Employee Commendation Award given for unconditional support

provided to customers in order to generate substantial revenue

beneficiary to both parties.

o Employee Commendation Award for outstanding performance and

contributions.

Education & Training

Bachelor of Communications & Marketing (BA), (15 credits due) - University

of the Sacred Heart, San Juan, PR

Professional Development Courses:

?Solution Selling ?Motivational selling ?Political Compliance

?Export Control Laws ?International Business Conduct ?Seven habits

of Highly Effective People ?Negotiating Selling Skills

Skills: Microsoft Office.

Languages: Fluent in Spanish, English, Dutch and Papiamento.

Contact this candidate