Software Administrative Assistant

Christy Cage

Objective Experienced Computer Hardware Technician seeking steady, long-term employment

in the Information Systems field.

Work Experience

****-**** ***** (Formerly Pryermachine and Tool)

IT PC Technician

. Responsibilities included maintaining over 100 computers, laptops and

printers

. Maintained software and hardware licensing agreements

. Trained employees how to use their networks and software

. Researched and ordered computer peripheral purchases

. Extensive use of computer imaging software

. Created and maintain inventory of computers and peripherals

. Created graphics for internal website

. Audited computers for software and security compliance

. Assisted maintenance department with cabling

2002-2007 The Salvation Army

Computer Systems Manager

. Administered eight networks, including a 2003 server

. Responsibilities included maintaining 200 computers and laptops

. Analyzed and approved software and hardware maintenance contracts

. Trained employees how to use their networks and software

. Researched and approved all computer purchases

. Created and maintained inventory of computers and peripherals

. Obtained bids and created recommendations for phone systems

. Maintained phone systems utilizing InterTel's Axxess Software

. Set up many networks using TCP/IP; including five wireless networks

. Created computer policies and implemented policy enforcement procedures

. Set up and maintained user accounts

. Supervised Workforce employees

. Extensive use of security policies

. Obtained bids, purchased, and setup all cell phone equipment

. Installed cabling, routers, waps

2000-2002 MicahTek

Computer Technician; Client Support and Help Desk

. Resolved conflicts via phone with clients whenever possible

. Repaired, upgraded, resolved hardware conflicts in pc compatible

computers

. Network patch panel wiring

. Trained employees how to use their networks and software

. Created brochures, edited graphics

. Taught basics of Microsoft Word, Excel, and Outlook

. Responsible for tape backups and software updates

. Extensive use of WINNT 4.0

Received Employee of the Month and Perfect Attendance Awards

1986-2000

Independent Computer Consultant

. Resolved conflicts via phone with clients whenever possible

. Repaired, upgraded, resolved hardware conflicts in pc compatible

computers

. Researched, designed, purchased and installed peer-to-peer Microsoft

networks

. Trained employees how to use their networks and software

. Taught individuals many software programs

. Taught basics of Microsoft Office including Microsoft Excel to many

clients

. Used Quickbooks Pro to maintain inventory, create reports, payroll, etc.

. Extensive use of DOS from Version 3 to Windows 98

1982-1985 Tulsa Child Development & Regional Guidance Center

Administrative Assistant

. Managed a fast-paced office.

. Duties included supervision and interviewing of the clerical staff and

computer training.

. Gathered, assembled, and summarized information to make recommendations

to the City-County Health Department.

. Responsible for the McBee accounting system.

. Set policies and procedures in place to improve collections from 50% to

98% within three months. Trained staff to implement new procedures.

. Collected data, generated accounting and word processing reports for the

state office.

. Evaluated new software programs, selected and installed new word

processing program. Trained staff on its use and sent data to the state

office.

. Maintained personnel records and time cards.

. Responsibilities included being the liaison to the Oklahoma State

Department of Health.

Education 1993-2002 Tulsa Community College, University of Phoenix

Certificate of Achievement Office Administration Desktop Publishing

Specialist Option

. Was on President's Honor Roll for every semester except one.

. All courses but one taken at Tulsa Community College received an "A"

or "S"

The first test for A+ certification passed 1/18/2010 (220-702)

Intro to Unix completed 5 16 2002

Designing a Microsoft 2000 Directory Services Infrastructure (MCSE Preparatory

Class)

Windows 2000 Directory Services (MCSE Preparatory Class)

Windows 2000 Server (University of Phoenix) (MCSE Preparatory Class)

Windows 2000 Active Directory Services (University of Phoenix) (MCSE Prep.

Class)

Intro to Lotus 123, Desktop Publishing, Image Processing, Pagemaker, Intro to

Microcomputers, Advanced Pagemaker, Computer Concepts, Microcomputers

Fundamentals Lab, Disk Operating System, Page Design, Quicken, Microcomputers

Local Area Networks (emphasis on Novel 386), Basic Language, Operating System

for Micros, Freshman Comp1, Freshman Comp 2, Intro Business, Word Processing

Micro, Algebra, Intermediate Algebra

I am near completion of the Computer Specialist for Business Micros-lack Speech

Communications & History (more than 60 credit hours)

Computer This is a partial list of the computer programs I use the most:

Programs Used Microsoft Office 95, 98, 2000, XP, 2003, 2007-Excel, Word, Outlook, Windows 95

and 98, NT 4.0, 2000, XP, Server 2003. Acronis cloning software, Ghost, Audit

Wizard, Quickbooks Pro, Quicken 2000, Corel Draw 8, PhotoPaint, Photoshop

Elements, Pagemaker 6.5, HP Scanner Software, Lotus Notes, Omnipage Pro, Act,

Winfax Pro, Great Plains, PcAnywhere, Axxess, and many other utility programs

Salary such as Norton, Malwarebytes and other anti-virus programs, as well as, disk

Desired optimization programs. Knowledge includes DVD editing software such as AVS4

References and others.

$39,900

Provided Upon Request

Phone 918-***-****

E-mail **************@***.***

9527 S. 85th E. Ave

Tulsa, OK 74133

Contact this candidate