Project Manager Management

-*Cynthia E. Reeves, PMP

** ******** *** *****, ***** Meadows, NJ 07838

Phone: (home) 908-***-****, (cell) 908-***-****

e-mail: **************@*****.***

SUMMARY

PMP Certified Project Manager with skills in Software and Hardware Implementations, Process Management, Telephone Equipment

Engineering, Software Development Life Cycle (SDLC), Change Management, Communications, Web-Site development, Contract

Analysis, Estimate Preparation, Billing Verification, Accounts Payable and Receivable, Account Reconciliation and Journalization,

Training Delivery, and Tracking of Corporate Property Records. Experienced in leading multiple complex projects across organizations,

including Risk Assessment, Defining Scope, Scheduling and Cost, assigning project team members and responsibilities, Certified in

Project Management by Project Management Institute, AAS Degree in Business Management. Member of PMI. Strengths: detail

oriented, excellent organizational skills, ability to multi-task, possess strong interpersonal skills, work well with teams and all levels of

management, excellent verbal and written communication skills including presentations, self-starter with ability to work unsupervised.

EXPERIENCE

Ricoh Business Systems, Fairfield, NJ 2007 - present

Project Manager

Collaborate with customer, sales and operations organizations to determine overall scope of work for national implementation of Ricoh

products, develop schedule, organize project teams, facilitate kickoff and regular team meetings. Assemble final integrated project plan

and communication plan along with detailed work breakdown structure and deployment schedule, and manage installations through

completion. Manage multiple, simultaneous installations at large customer sites, monitor action items and issues logs. Monitor and

control resources and vendors, and perform project closure.

ŸManaged installation of Ricoh business products for large global customers at multiple locations throughout the United States.

Lead effort to analyze current environment in order to make recommendations for future state. Directed the scheduling of

deployments and ordering of equipment, coordinated delivery and installation of multi-functional print devices. Result: Productive

and focused team, milestones were met on schedule and customer satisfaction was achieved.

KeyBank/Champion Mortgage, Parsippany, NJ 2006 - 2007

Project Manager

Managed project teams through project lifecycle for projects with large technology components as part of PMO organization. Utilized

project management methodology to manage projects. Resolved issues that could potentially impact project progress. Worked with end

users and others to understand and prioritize business goals and information needs. Guided users in gathering requirements, developing

project plan, communications plan and test plans and executing implementation plans. Provided project status reporting with metrics.

Implemented project closedown procedures including post-project surveys.

ŸLead effort to increase functionality of system used by customer-facing associates involved in loan processing. Lead cross-

functional teams in creation of requirements, software development, updating process flows, QA and user testing and development

of manuals for user training. Result: compliance with industry standards and improved productivity.

AT&T, Bedminster, NJ 1995 - 2005

Project Manager

Network Technology Development (NTD)

Project/Technology Manager for complex hardware and software projects as part of PMO across organizations, including software

releases, generic upgrades, custom features and enhancements. Managed projects using ISO 9000 and PMI processes from conception

through completion as they progressed through pre-defined gates and stages of the project, knowledgeable in SDLC. Successfully

organized and lead project teams, established project schedules, planned and facilitated team meetings. Managed installation and testing

at the test lab, first field application offices, and implementation throughout the national telecommunications network. Responsibilities

included vendor management, obtaining capital, ensuring timely ordering of equipment, authoring process documentation such as

Quality Project Plans, metrics and business specifications, managing regression testing, ETE testing and UAT testing. Participated in

gathering requirements, managed the development of communication plans, test plans and executed implementation plans. Managed

action items and issues logs. Provided training to impacted departments and associates in order to communicate and manage change

across corporation.

ŸDeveloped process and guidelines to lead monthly meetings for project managers and stakeholders to obtain project commitment

from all impacted organizations.

ŸRevised Quality Process documentation resulting in increased productivity for Project Management team.

ŸDeveloped websites for project teams as well as organization, in order to store large documents resulting in efficient space

utilization for team members.

ŸDelivered training to groups ranging from 25 to 100 students to successfully introduce new software features and hardware to work

center staff, along with planning and implementation personnel. Facilitated live training sessions, as well as web based training

when possible as cost saving alternative.

Verizon Communications, Cedar Knolls and Newark, NJ 1981 - 1995

Central Office Equipment Engineer 1991 - 1995

Network Engineering Department

Prepared estimates and telephone equipment orders for 5ESS, 1AESS, OSPS and DMS equipment. Projects included complete office

replacements, software upgrades and generic retrofits, equipment removals, ordering data equipment and cabling, and any miscellaneous

equipment. Responsible for pricing of estimates, analysis of contract proposals, comparison of estimated dollars with actual contract

costs, tracking expenditures, placement of dollars in proper accounts per corporate accounting guidelines, and reconciliation of accounts

to ensure timely closing of estimates.

ŸOrdered and managed installation of E-911 Back-up System for approximately 90 Telephone Central Offices.

ŸInitiated an effort to track billing disputes and vendor contract errors resulting in a savings of over $1M in a one-year period.

ŸCoordinated "Reuse" of retired equipment.

Assistant Manager – Corporate Property Records & Billing Verification

Network Engineering Department 1990 - 1991

Closed estimates by comparing estimated dollars with actual costs. Managed the input and update of contracts and invoices, processing

& authorization of weekly payment of bills, and input of Company Property Records inventory. Ensured timely payment to vendors and

journalization of expenditures to the corporate books. Determined and assigned the proper distribution of expenditures for an accurate

capital investment base.

ŸClosed approximately 180 estimates totaling $75M annually.

ŸProcessing 250 contracts annually.

ŸAuthorized payment of approximately 1000 invoices totaling $90M annually.

ŸEffectively supervised four subordinates.

Administrative Assistant

Network Engineering Department 1981 - 1990

Provided administrative support to executives.

Planned travel arrangements, seminars and meetings, organizational events, managed calendar, provided telephone support

Managed benefits administration, payroll, processing of bills & vouchers, ordering supplies

Handled sensitive and confidential information, and maintained employee personnel records.

Managed office relocation

EDUCATION AND CERTIFICATIONS

ŸWarren County Community College AAS Business Management Degree. Magna Cum Laude. Inducted into National Honor

Society in 2006, Phi Theta Kappa.

ŸStevens Institute of Technology and AT&T School of Business Certification in Project Management.

ŸPMP Certified by Project Management Institute

ŸTelecom Training - Sonus Product training, Nortel Training, Lucent 5ESS 2000 Training, SONET, Wireless Communications

ŸWebsite Development Training at Raritan Community College which included Flash, Director, HTML and PowerPoint Attended

Photoshop Training at Morris County Community College.

SOFTWARE SKILLS

Proficient in MS Outlook, Excel, WinWord, Power Point, MS Project, Lotus Notes, HTML, QuickBooks Pro, Dreamweaver, and

Microsoft Front Page.

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