Customer Service Administrative Assistant

Kimberly Ahn

*** ****** *** *****, *** Jose, Ca. 95112 ph: 408-***-****

**********@*******.***

OBJECTIVE: Provide excellent representation in an organization where I can

utilize my strong attention to detail and excellent organizational,

communication and interpersonal skills.

EDUCATION

. BA in Speech Communication, San Francisco State University

PROFESSIONAL EXPERIENCE

Mills-Peninsula Health Services

Human Resource Specialist - Benefits

(Dec 2008-Present)

Explains benefit plans, costs and procedures to employees & HR

personnel

Enters benefit enrollment in VBAS, audits Lawson database & VBAS

interface to confirm accuracy eligibility data

Responds to benefit calls from employees, providing information &

resolving eligibility and claim issues, communicates with third party

administrators to effectively resolve issues and updates HR personnel

Assists employees with benefit termination, qualifying events, open

enrollment, COBRA administration

Plans and supports the annual benefit open enrollment process,

prepares communications for mailings, etc

Coordinates with Disability team on leave of absence benefit payments

Creates and sends out benefit reminder and status change letters to

new employees

Coordinates educational allowance requests for all benefited employees

Recruitment Coordinator

(Sept 2006-Dec 2008)

Responsible for providing support to the Recruiters

Develops and maintains the Taleo recruiting database with accurate

postings

Run weekly job posting report for external and internal candidates

Generate a variety of monthly and quarterly statistical reports

relative to recruitment activity, new hires, terminations, etc

Coordinates background/reference verification and schedules

Validates completion of pre-employment physicals

Verify current certification/licenses

Maintains accurate information on all employee certifications/licenses

Processes personnel/payroll changes and records

Provide additional support generating and tracking documentation

relating to newly hired employees, changes and terminations

Files changes of status and other personnel documentation in HR files

Maintains Employee Referral Program

Negotiates salary ranges with hiring managers

Attends local junior college and university level career fairs

Create spreadsheets using Lawson application system

Ensures payment for all recruitment invoices

Organize materials and provide additional support at career fairs

Data entry of all incoming applications/resumes

Review, screen and forward qualified candidates to hiring managers

Oversee the backend process of New Employee Orientation

Excellent communication and customer service skills

Develop and create recruitment flyers for local college job fairs

Organize and oversee yearly high school healthcare career day

Administers employee relocation and loan forgiveness programs

Work with recruiter and universities on advertising various healthcare

positions within their career center

Cornerstone Research

Recruiting Assistant

(Oct 2005-Sept 2006)

Provide backup coverage for Analyst recruiting if needed during the

peak season

Coordinate in-office interview schedules

Coordinate travel arrangements for candidates

Reserve conference rooms/make lunch arrangements

Assist with resume overflow during fall and spring MBA and PhD

recruiting season

Work with universities on advertising "hard to fill" consulting

positions within their career center

Update/maintain Access database

Process travel reimbursements to candidates

Send "no thank you" letters to applicants

Data entry/document management

Schedule on campus interviews

Input resumes into recruiting database

Administrative Assistant

(Mar 2005-Oct 2005)

Proofreading

Document Logging

Research information on Lexis-Nexis

Format Legal Depositions

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