Customer Service Sales
Resume:
SOLOMON ZACHARY
*** ******* *****, *******, ** **652
***************@*****.***
Summary
Seeking an entry level customer service position where my
strengths of communication, interpersonal, and analytical skills
can be utilized.
Excellent listener; patient and sensitive to clients' needs.
Complete command of Microsoft Excel, Access, Powerpoint, and
Outlook.
Outstanding selling and closing capabilities with proven track
record.
Good verbal and written communications skills
Ability to work well independently and on a team
Typing 50-60 WPM
professional experience
Inbound Call Center Representative August 08 - Present
DialAmerica Marketing, Mahwah, NJ
One of the largest telemarketing companies with call centers
nationwide
Renew subscriptions for Sirius Satellite Radio's customers by
offering special promotions.
Provide high quality service to customers in a professional
manner as a rep mentor.
Handle 50-80 inbound customer service calls a day.
Assist managers on sales floor
Respond to and resolve customer complaints.
Insurance Agent February 08-June 08
Bankers Life & Casualty Co, Parsippany, NJ
One of the largest insurance companies focused exclusively on
the needs of senior Americans
Very comfortable using the phone to prospect clients by cold
calling leads in an assigned geographic area.
Sold life and health insurance to new clients by recommending
amount and type of coverage based on an analysis of client's
income and situation.
Computed amount of premium for clients, depending on health and
classification.
Collected commission through effective sales techniques.
accomplishments
Assisted in handling escalation calls and help mentor on the
sales floor.
Converted more than fifty percent of calls into sales.
Received incentives for high conversions and number of sales.
Participated in public donation for the Alzheimer's Association.
Education
Bachelor of Science Degree: Finance, 2008
Monmouth University, West Long Branch, NJ
Minor in Information Technology
Licensed Health & Life, The State of New Jersey
REFERENCE AVAILABLE UPON REQUEST
Contact this candidate