Customer Service Manager
Resume:
Jeff Carlone
Rancho Santa Margarita, CA 92688
949-***-**** ********@***.***
Experienced professional in various managerial, instructional and technical positions in ISO certified companies
with progressively increasing responsible supervisory and management positions in operations, production,
quality, safety, budget planning, fleet management, materiel/inventory and warehouse management,
shipping/receiving, training and auditing. Have demonstrated strong organizational and leadership skills
emphasizing bottom-line contributions.
PROFESSIONAL EXPERIENCE
OAKLEY Manufacture Extreme Sports & High End Sunglasses 5/2009 - Present
PRODUCTION / MANUFACTURE SUPERVISOR (3rd Shift)
Supervise daily performance of production and operations in manufacture of sunglass apparel including but not
limited to safety, coating operations, painting operations, quality auditing, final assembly, and packaging.
• Oversee day-to-day operations and special projects with critical timeliness
• Provide direction to leads and subordinates on daily production activities.
• Supervise labor, supply and manufacturing costs.
• Responsible for hiring, discipline and termination of production personnel.
• Create and maintain procedures and work instructions to ensure personnel are trained adequately
• Maintain the process flow and on-time production schedule
UMECO-PATTONAIR Supply Chain Management & Services Tustin, CA 3/2008 - 2/2009
OPERATIONS MANAGER
Manage daily performance of production and operations including but not limited to warehouse/inventory
activities, production, safety, quality auditing, packaging and shipping/receiving actions ensuring 100%
achievement of production demands and on-time delivery while maintaining costs within budgetary restraints.
• Reduced employee overtime by 70% resulting in over $20,000.00 payroll savings (annually).
• Improved on-time delivery rate from 92% to 99%.
• Improved supply chain performance resulting in nomination of SEA (Supplier Excellent Alliance) Award.
• Developed and implemented job specific process maps (flowcharts) and operational work instructions.
• Reduced in-house excess inventory by 40% resulting in reduction of inventory overhead cost.
• Maintained and reduced facility overhead costs and expenses from previous year’s by 34%.
• Developed and implemented a communication, training and developmental plan for each employee.
• Developed and completed cross-training program for each employee ensuring overlap of duties.
UMECO-RICHMOND AIRCRAFT Manufacture Composite Materials Norwalk, CA 9/2004 - 2/2008
SUPERVISOR PRODUCTION/SCHEDULING
Supervised daily operational scheduling, safety, production, shipping, receiving and warehouse activities.
• Supervised team personnel in five distinct departments ensuring on-time production, packing and
shipment of daily orders.
• Ensured accurate receipt of raw materials and correct warehouse stock placement of items.
• Developed and implemented daily order schedule process for machine operators resulting in 20%
increase in production and daily on-time manufacture and shipment of product items.
• Daily resolved any/all production, receiving, warehouse/inventory and shipping issues.
KAISER PERMANENTE Medical Materials and Services Anaheim, CA 9/2002 - 6/2004
ASSISTANT DIRECTOR
• Managed daily materiel management operations of warehouse/inventory, distribution (fleet management),
safety, procurement and replenishment of medical and linen supplies for all of Orange County hospital
and clinic facilities (7 hospitals and 35 clinics) and ensured staff provided appropriate balance of quality,
service and cost management.
FALCON ENTERPRISES Manufacture of Auto Accessories Santa Ana, CA 4/2002 - 9/2002
OPERATION/PRODUCTION MANAGER
• Managed daily operational scheduling, safety, fabrication, shipping/receiving and warehouse activities.
• Managed team personnel in three distinct departments ensuring on-time production, packing and
shipment of daily orders, while ensuring accurate receipt of raw materials and inventory items.
• Daily resolved any/all production, receiving, warehouse/inventory and shipping issues.
• Developed and implemented stock location and cycle count process.
TRENCH PLATE RENTAL Rental of Construction Equipment Downey, CA 3/1999 - 9/2001
REGIONAL OPERATIONS MANAGER
Responsible for managing daily administrative, safety, operational and customer service activities in six
autonomous rental center braches with complete profit center responsibility (P&L) for all six branch facilities.
• Managed six branch rental profit centers monitoring effectiveness of daily branch and field operations
• Developed and implemented operating, strategic planning, benchmarking and business analysis plans.
• Developed and implemented operational policies and procedures ensuring conformance, efficiency and
cost effectiveness of each branch.
• Ensured adherence to DOT and OSHA regulation requirements at each branch.
• Managed inventory, fleet delivery vehicles, and branch operational tools.
• Maintained cost effectiveness of each branch below budgetary limitations.
LIFTALL COMPANY, INC. Manufacture Lifting Devices Houston, TX 8/1998 - 2/1999
ASSISTANT PLANT MANAGER
• Managed daily operational scheduling, production, safety, shipping, receiving and warehouse activities.
• Developed and implemented daily order schedule process for machine operators resulting in 25%
increase in production and daily on-time manufacture and shipment of product items.
SMITH INTERNATIONAL, INC. Manufacture Oil Tools Houston, TX 2/1977 - 6/1998
ENGINEERING TRAINER/AUDITOR Houston, TX 3/1997 - 6/1998
Scheduled and conducted technical audits of world-wide external suppliers for $2 billion dollar company
evaluating over thirty independent companies for performance capability in accordance with corporation’s
specification requirements and engineer design drawings.
CUSTOMER SERVICE SUPERVISOR Houston, TX 6/1995 - 3/1997
Supervised daily customer call center service, world-wide shipping/receiving and inventory warehouse
operations.
SENIOR ENGINEERING LAB SUPERVISOR Irvine, CA 2/1977 – 6/1989 & Houston, TX 6/1989 - 6/1995
Supervised daily reliability engineering lab operations for performance and failure analysis on product line items
utilizing precision metal cutting saws, arc welding and surface grinders.
EDUCATION / LANGUAGE / SKILLS
Bachelor of Arts, Business Management – University of Redlands, California
Certificate Supply Chain management – Cal State Fullerton
Bilingual Conversant Spanish
Microsoft Word, Excel, PowerPoint
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