Manager Project

RICHARD ROSENZWEIG

* ********* ** #***, *****, NH 03038

603-***-**** . **********@*****.***

SUMMARY

Innovative, proactive and results-driven IT Manager with 10 years of hands-

on management experience with year-over-year success in leading complex and

challenging IT initiatives. Repeated success guiding a highly-skilled,

cross-functional team in the design, development, and implementation of

technology solutions and processes. Effective analyst, problem-solver, and

communicator able to forge solid relationships across multiple

organizational levels including upper-level executive leaders. Member of

the senior management team.

CORE SKILL AREAS

. Patch Management - WSUS . Change Management

. Strategic Planning & . Remote Access Methods

Execution . Team Building, Mentoring &

. Systems Integration & Leadership

Upgrades

. Effective Analyst and . Communication - Diplomatic and

Troubleshooter Flexible

. Business Process . Project Planning, Scheduling &

Re-engineering Initiatives Management

TECHNICAL PROFICIENCIES

. Active Directory . MS Project & Visio . Desktop Support

. DNS, DHCP, WINS & . MS Exchange Server . MAC OS X Support

TCP/IP 2003

. Cisco Routers & . Windows 2000, 2003, . Microsoft Office

Switches 2008 Suite

. LAN / WAN . Windows NT, 2000, XP, . AutoTask CRM

Administration Vista, 7 Software

. SolarWinds' Orion . Experience Installing . VERITAS Backup

Network MS SQL Server 2005 & Exec

Performance Management 2008 . Symantec Antivirus

. SnapGear Secure . SonicWall Network Corporate Edition

Gateway Security

PROFESSIONAL EXPERIENCE

ITWORKS COMPUTING

Nashua, NH

TECHNICAL SUPPORT ENGINEER, October 2009 - Present

. Responsible for supporting the smooth operation of the network and

computer environments deployed at ITWorks' clients; this includes

managing and troubleshooting existing network and technical environments,

and supporting a variety of software and hardware.

. Serve as project manager when assigned. Prepare project plans, track

progress with participating teams, and manage projects to assure

objectives are met on time and within cost.

. Possess the ability to take full ownership and control of an issue

without supervision, to develop and maintain excellent relationships

with all our clients and partners, and to help in continuously improving

the support service to maintain a high level of customer satisfaction.

. Administer troubleshooting techniques onsite, by phone and by use of

web conferencing software and VPN.

RICHARD ROSENZWEIG

BOWNE & CO. / VESTCOM NEW ENGLAND

Wilmington, MA Division

MANAGER of INFORMATION TECHNOLOGY, June 2000 - July 2008

Recruited by Sr. Vice President to direct and expand IT operations in the

Wilmington, MA facility. Performed multifaceted role as IT Manager with

full responsibility over a team of 6 including hiring, training, team

performance, career development objectives for personnel and problem

resolution. Performed daily support and maintenance of servers, hardware,

software, routers, switches, and email system. In addition, managed the

Programming and Data Processing Departments. Contributed expertise in

decision making for the future of technology use at the firm. Worked as

part of a team to create procedural and operational solutions to system

problems. Bowne & Co. purchased Vestcom New England on January 1, 2006.

Selected Highlights:

. Produced a $300,000 increase in annual revenues as a result of

developing and implementing security policies in conjunction with the

creation of a secure environment utilizing VLSM to protect client data

throughout our Active Directory infrastructure and production process.

. Increased multiyear contract from $1.2M to $1.6M annually for a

major mainframe client through the implementation of our BARR Enterprise

Print Server solution.

. Drove a 50% reduction in errors for the Printing and Inserting

Departments through added IT quality control measures advancing our

ability to meet contracted Service Level Agreements (SLAs).

. Directed relocation of IT operations, including computer and network

infrastructures, building security systems, email, phone, and production

systems with zero disruption to clients, internal and external users.

. Spearheaded projects of two major domain migrations and upgrades,

first to Windows Server 2000 Active Directory, secondly to a Windows

Server 2003 domain. Utilizing all the advantages of Active Directory

resulted in our ability to match technical policies with business

policies.

. Improved flexibility of scheduling, expanded technical proficiencies, and

increased productivity by developing a technology team cross-trained in

all aspects of IT.

. Extensive LAN troubleshooting and administration skills on IP

networks, routers and switches. In-depth knowledge of TCP/IP

protocol family, DNS, DHCP, FTP, and subnets.

. Hands-on experience in purchasing, planning, and cost control.

VESTCOM NEW ENGLAND

Stamford, CT Division

JR. NETWORK/SYSTEM ADMINISTRATOR, September 1999 - June 2000

Promoted to IT Manager in Wilmington, MA

Promoted from Data Processor/Forms Developer to provide technical support

for the user community and daily administration, maintenance, and

troubleshooting of LAN/WAN operations.

RICHARD ROSENZWEIG

EDUCATIONAL BACKGROUND

DIPLOMA - NETWORK ENGINEERING & DATA COMMUNICATIONS

CHUBB

TECHNICAL INSTITUTE, WHITE PLAINS, NY

NEW HORIZONS COMPUTER LEARNING CENTER of NEW HAMPSHIRE

. Course work in preparation for Cisco's CCNA Certification (ICND

1 & 2)

. Implementing & Managing Microsoft Exchange Server 2003

. Implementing & Administrating of Security in a MS

Windows Server 2003 Network .

Managing Microsoft Windows 2000 Network Environment

. CompTIA Linux+

COMPUMASTER TECHNICAL TRAINING

. Mastering Network Security Using the Cisco ASA/PIX Firewall

. Connecting,

Monitoring & Troubleshooting Cisco Network Devices

. Supporting, Troubleshooting

and Optimizing Windows Server 2003

. Troubleshooting and Maintaining the MAC

PROFESSIONAL AFFILIATIONS & AWARDS

. Member - Institute of Electrical & Electronics Engineers (IEEE)

Computer Society .

Employee of the Year - 2003 - Vestcom New England

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