Customer Service Project

Experience Summary

Solutions-focused, team oriented Systems Analyst with Peoplesoft experience

and hands-on skill in the successful implementation of highly effective

projects and effective time management of innovative technologies and

technical support strategies. Proven ability to successfully analyze an

organization's critical support requirements, identifies gaps and potential

opportunities, and develops innovative solutions for increasing reliability

and improving productivity. A broad understanding of computer programming

skills, including analysis, design, development, testing, training, and

support.

. Extensive experience in Software Analysis, Design, Development, Testing,

Training and Support.

. Extensive PeopleSoft experience in Financials, SCM HR and CRM modules.

. Sound understanding of business process modeling and redesign concepts.

. Proven success in business analysis and business process re-engineering.

. Ability to determine causes of operating errors and decide what to do

about it.

. Remarkable ability to understand written sentences and paragraphs in work

related documents.

. Ability to analyze needs and product requirements to create a design.

. Remarkable ability to conduct tests and inspections of products,

services, and processes to evaluate quality or performance.

. High disposed to giving full attention to what other people are saying,

taking time to understand the points being made, asking questions as

appropriate, and not interrupting at inappropriate times.

. Deep understanding of logic and reasoning to identify the strengths and

weaknesses of alternative solutions, conclusions or approaches to

problems.

. Uncommon ability to identify complex problems and review related

information to develop and evaluate options and implement solutions.

. Deep exposure to ER and process diagrams along with excellent

documentation skills.

. Maintains system documentation and develops system specifications and

procedures.

. Upgrades professional knowledge. Collaborates with colleagues.

. Takes on-call for system application support at scheduled times.

. Applies project planning and project management methodologies.

Troubleshoots and tracks issues and problems.

. Solid understanding of Object Oriented Principles to analyze and design

effective solutions.

. Implementing and using reusable object oriented frameworks.

. Performs system testing; develop test plans. Prepares test data.

. Experience in oral and written communications, including analysis

documentation, project management deliverables and documentation,

application/systems specifications, project preparation, risk

identification and escalation, and report presentation.

. Strong customer service and team focus. Critical thinking and analytical

skills. High level of integrity and trust.

. Effective communication and written skills

. A good Self starter and a good team player

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