Manager Sales

DEXTER KIMBROUGH

( **** North Austin Ave., Chicago, IL 60630

773-***-**** . ( *************@*****.***

DISTRICT RETAIL MANAGER

PROFESSIONAL PROFILE

Solutions-focused, accomplished professional with a comprehensive

background in managing multi-unit retail operations, with proven success in

outperforming sales and customer satisfaction benchmarks, while

significantly reducing shrink and staff turnover. Calm demeanor in the

face of difficulties; demonstrates outstanding problem solving and active

listening skills in diffusing difficult situations with tact and ease.

Highly versatile; quickly masters new roles, responsibilities, technologies

and environments. Reputation for integrity, problem solving abilities,

work ethic and analytical skills. Willing and able to relocate.

CORE COMPETENCIES

Cross-Functional Team Leadership . Startups . Change Management . Strategic

Planning . Process Improvement

P&L . Inventory Management . Staff Training & Motivation . Payroll

Administration . Negotiations

Multitasking & Prioritization . Relationship Building . Strong Attention to

Detail . Microsoft Office

KEY ACCOMPLISHMENTS

. Achieved "Best Overall Airport Concessions Operator in Large Airport"

from CAN Publications in 2008.

. Successfully set a company sales record and won Business Development

Award in 2007.

. Earned Runner Up for General Manager of the Year and Runner Up for

Business Development Award in 2006.

. Promoted the most internal employees to higher positions in the company

for 3 consecutive years, from 2005 through 2008.

. Won General Manager of the Year in 2005.

. Relied upon to spearhead store openings in other airports and locations

throughout the company, due to exceptional knowledge and expertise.

. Played a key role in negotiating the first union warehouse contract

within Chicago for Hudson News; this was the cheapest union agreement

that the company ever negotiated.

PROFESSIONAL EXPERIENCE

HUDSON GROUP, Chicago, IL . 2000-2009

General Manager (2005-2009)

Led a cross-functional team of a multi-million dollar operation, with full

accountability for overseeing 350+ employees in 29 store airport retail

locations worldwide. Trained, mentored and supervised support staff

members and ensured strict compliance with company policies, rules and

regulations. Effectively defined and implemented targeted action plans to

maximize operational productivity, efficiency and profitability.

Collaborated with staff to ensure each store created innovative visual

presentations. Interacted with broad populations including senior

executives, sales representatives, clients, and vendors in promoting

company name recognition, expanding sales and providing superior customer

service. Built strong relationships with corporate department members to

facilitate the successful integration of corporate promotional programs.

Continued...

DEXTER KIMBROUGH ( Page 2 ( *************@*****.***

PROFESSIONAL EXPERIENCE - Continued

Selected Accomplishments (as General Manager for Hudson Group):

. Successfully increased sales by more than 31% while decreasing the

shrink by over 4%, through reduction in costs and streamlining of

operations.

. Reduced operating expenses by more than 8% while establishing record

yearly profit results, by limiting expenses, improving profit margins

and controlling inventory levels.

. Implemented comprehensive Loss Prevention initiatives and improved

accounting operations that significantly reduced the amount of shrink.

. Collaborated with the merchandising department and the regional

merchandiser in developing and integrating improved corporate and

local merchandising initiatives.

. Actively liaised between various Joint Venture Partners to ensure

compliance of the federally mandated ACDBE Airport Concessionaires

Program.

. Served as the Joint Venture Manager of the O'Hare Chicago JV to ensure

that the 3 business partners have their vested business interests and

needs met.

Assistant General Manager (2002-2004)

Proactively supported cross-functional teams in setting goals, establishing

priorities, managing resources and developing targeted management

strategies designed to increase profitability and enhance corporate

imaging. Developed and integrated key sales and marketing strategies to

maximize efficiency, decrease shrink, boost sales and promote superior

customer service. Provided ongoing floor coaching and supervision in

accordance with company policies and procedures. Supported the General

Manager in timely completing administrative tasks such as Scheduling, Back

Office Administration, Payroll and Location Layouts.

Selected Accomplishments:

. Improved operating efficiency by managing promotional programs,

reporting deficiencies and motivating management and hourly teams in

all aspects of daily activities.

. Quickly promoted to Primary Store Trainer after successfully training

and mentoring several entry-level associates for leadership positions.

. Maintained close relationships with ACDBE JV Partners to ensure

critical compliance with federally mandated airport concessions

programs.

Store Manager (2000-2002)

Contributed dynamic leadership skills toward successfully managing the

Chicago location, with full accountability for training new staff,

increasing profitability, reducing shrink and enhancing overall store

performance. Managed all aspects of daily tasks, including visual

inspection of product presentations, stock replenishment and store asset

management.

Career Note: Additional employment experience as an Office Administrator

for Vintage Realtors and Restaurant General Manager for Grandma Gebhardts.

EDUCATION

Electronics Engineering Technology - DeVry Institute of Technology

Illinois Real Estate Broker License - Miranda Real Estate School

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