Customer Service Representative
Resume:
Christopher E. White Jr.
Computer Information Systems
Fairburn, GA 30213
****************@*******.***
404-***-**** (cell)
SUMMARY OF QUALIFICATIONS
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Spent 4 years studying Computer Information Systems at Fort Valley State University in
Fort Valley, GA. There I learned; Database design, analysis, and implementation,
networking, and system orientation tools. Also, traditional programming languages such
as; JAVA, COBOL, C++, and C/Unix using Linux. While getting my Bachelor's Degree in
Computer Information Systems I also received my Associates in Business Management where I
learned; Economics, Retailing, Marketing, Accounting, Financial Management, and Business
Management.
Personal qualities include:
Excellent communication skills
Enthusiasm
Consistency
Motivated
Leadership
Interpersonal
EXPERIENCE
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Dekalb County Police Department January
2009 - Present
IS System Administrator
Tucker, GA
Served as a IS System Administrator to include assigning and
monitoring work and providing direction; maintains Windows 2000/2003
servers, IBM AIX, and Active Directory; provided support to Departmental
Systems Administrators to resolve server issues and take corrective action
as necessary; utilized DeKalb County's standard monitoring tools;
maintained knowledge of new technologies and devices and provides
recommendations to management; maintained server racks and provides day to
day server support; completed projects, problem tickets and tasks in a
timely manner; ensures patch managements on servers and performance tunings
are maintained (Microsoft Security updates and patches) and perform AIX
maintenance as required; documents and inventories all servers; adheres to
Change Management Policy when changes are needed on servers and DeKalb
County's environment; reported daily and weekly tasks and or projects to
management; exhibits good communication skills and work ethics with Dekalb
County employees, vendors, and contractors; carried cell phone to be
available to comply with departmental 24 hour on-call policy.
Accomplishments:
. Maintain and supported Windows 2003 servers in a clustered
environment.
. Give recommendations to improve and enhance working situation.
. Learned hardware / software configurations of police car laptops and
other law enforcement technology.
Cherokee County Justice Center
September 2006 - January 2009
Systems Analyst
Canton, GA
Systems Analyst for the state of Georgia in the IT department. Was responsible
for installing, modifying, and making repairs to microcomputer hardware and
software systems, servers, and provide technical assistance and training to
system users. Analyzed user requirements, procedures, and problems to automate
processing or to improve existing computer system.
Accomplishments:
Upkeep and maintenance of network hardware and software.
Researches and upgrades and makes recommendations on various software programs
to purchase.
Provides support for county employees to solve computer operating problems.
Performs and maintains tape backups of the systems.
Responds to system service request.
Installs and replaces software packages.
Manages Timekeeper software (Kronos), including maintenance of timekeeper
devices.
Modifies security files to add, delete, or change employee name and passwords.
Computer Generated Solutions
July 2006 - September 2006
Helpdesk Support Technician
Atlanta, GA
Accomplishments:
Giving customers support for troubleshooting IBM laptops and desktops.
Giving customers support for troubleshooting LAN's and WAN's.
Diebold Election Systems
June 2006 - July 2006
County Technician for Elections
Atlanta, GA
Performed troubleshooting duties on modems, TCP/IP configuration, touch screen
machines for voting and networking on LAN's during the 2006 election process
for Diebold Election Systems.
Accomplishments:
Performed maintenance and repair on voting systems used in the voting process
Provided technical assistance to government employees
Fort Valley State University
January 2006 - May 2006
Lab Technician/Assistant
Fort Valley, GA
Managed and maintained a wireless Local Area network while updating several
software utilities as well as configuring software and hardware settings for
the PC's. Also, installing operating systems, printers and antivirus software
for the PC's.
Accomplishments:
Wireless / Wired LAN's.
Anti-virus / Spyware knowledge.
Maintenance and upgrades of desktops and laptops.
Data Access
January 2006 - May 2006
PC Repair Technician/Assistant
Warner Robins, GA
Performed maintenance operations on PC's as well as; install
software/hardware, antivirus software, installing printers, troubleshooting
PC's and MAC's, networking equipment with LAN's, data communications, servers.
Accomplishments:
Networking equipment such as crimpers, cat5e cable, wireless equipment, etc
Customer Service skills and Accounts Payable / Receivable.
Super-Target
March 2001 - August 2001
Customer Service Representative
Woodstock, GA
Performed customer service representative duties along with cashiering and
floor sales, stocking, etc Learned the basic operations of the Target
Corporation along with some managerial duties.
Accomplishments:
Basic job duties of a customer service representative.
TECHNICAL EXPERTISE
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Programming Languages & Technologies:
C++
JAVA
C/Unix using Linux
MS Access
COBOL
Wireless/Wired LAN's and WAN's
Networking equipment and current technologies used.
Protocols:
TCP/IP
FTP
Software and Operating Systems:
MS Windows 95/98/Me/NT/2000/XP/Vista
MS Office
Unix
Linux
Oracle
SQL
MS Server 2003
EDUCATION
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Fort Valley State University August
2001- May 2006
Bachelors in Computer Information Systems
Fort Valley, GA
Fort Valley State University July
2004 - May 2006
Minor in Business Management
Fort Valley, GA
American Intercontinental University July 2007 -
June 2008
M.B.A. with a concentration in Management
Atlanta, GA
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