Manager Software

KARINA SALAS

** ********* ****, ***. #***, Allston, MA 02134

Cell Phone: 617-***-**** E-mail: *********@*****.***

SUMMARY OF QUALIFICATIONS:

. Master Degree in Software Engineering, Bachelor Degree in

Economics, and Certified in Management Information Systems and

Certified in Cisco Network Support and Java 2 Fundamentals.

. Experience working with departmental managers, working in cross

functional teams and meeting and reporting to VPs and

executives.

. 8 years of experience troubleshooting and testing equipment.

Experience also in helping Database Administrators from

different corporations to configure, installs, troubleshoot and

test software.

. Experience reviewing and helping to produce technical proposals

for both pre and post sales.

. Experience working with Engineering and customer Support on

inquires from clients. Also worked with the QA department on

documenting, and on writing testing scripts for product

validation.

. Excellent analytical skills, organizational skills and problem

solving skills to act upon quickly when needed. 7 years of

experience in multi-tasking multiple projects, in scheduling, in

meeting deadlines, in event planning, and in coordinating.

. For 8 years, trained Software Applications, and Programming to

non-technical users, and advance technical users, from different

corporations, backgrounds, on-site, classroom, remote and by

telephone. Trained end users, one-to-one and in groups.

Education:

Currently studying at New Horizons to become MCSA certified.

BRANDEIS UNIVERSITY

Master Degree in Software Engineering

May 2009

University of Massachusetts Boston

Bachelor in Economics

June 2001

Certified in Management Information Systems (MIS)

June 2001

Computer Skills:

Languages: XHTML, HTML 4.0, CSS, JAVA 2,

JavaScript

Platforms: Windows (98, 2000, XP, Vista), Mac OS, MS-DOS.

Applications: MS-Office 2000/2003/2007 (Excel, Word, Power

Point, Project, and Outlook), Microsoft Exchange,

WordPerfect, Claris Works, File Maker Pro, FrontPage

2000, Dreamweaver CS4, Fireworks 4.0, Flash, Clintrace

2.8, Clintrial core modules: Enter, Manage, Retrieve,

Design, and Admin. Extended module: Resolve (End User

/Set up), Synchroneyes, Track-It (Trouble Ticket App),

Express ID, Norton Virus Protection Utilities, and

Plato WebCT.

Databases: MS-Access, SQL 7.0

Hardware: 3 Com Switches, routers, hubs, NICs, Smartboards,

Cisco Access Points, Document Cameras,

Digital projectors, Network printers, Zebra Printer

ID,PDAs, Cisco Wireless LAN Adapters.

WORK EXPERIENCE:

Noonan Business Academy

9 Peacevale Rd, Boston

TECHNOLOGY MANAGER/COORDINATOR

August 2005 to June 2009

Provided tech support for all technical equipment which included

all hardware, software, network administration and

telecommunication upgrades. Managed a network of over 200

computers/laptops (Windows/MAC's).

o Responsible for identifying requirements, and strategies for

different projects and technical upgrades.

o Negotiated best prices with numerous product vendors

regarding all technical equipment purchasing including both

hardware and software (Successfully stayed within yearly

budget).

o Created technical documentation for all staff members and

students regarding software usage and hardware usage.

o Setup and configured 5 network computer labs and network

printers

o In charge of the scanning student ID system setup and its

implementation process.

o Facilitated training and gave training to all NBA staff

members on all software and hardware.

o Regularly communicated and collaborated with various Boston

Public School departments on updating the technology

infrastructure, making tech recommendations and improvements.

Phase Forward Incorporated

1440 Main Street, Waltham

TECHNICAL TRAINER/CONSULTANT

September 2002 to September 2003

Gave training to internal employees and external employers from

various industries. Gave training to Senior Clinical Data

Managers, Clinical Directors, Data Managers, Clinical Data Entry

Operators, Database Administrators, Designers/Programmers of

protocols, CRO's, and CRC's.

o Interfaced with all levels of the company to evaluate,

conduct training programs and to promote Clintrial software.

o Assisted in the development and implementation of new

training materials and course material.

o Communicated with management/project teams regarding

different project status.

o Performed testing on new software, prior to it be given to

users, also worked with QA department assisting on

documenting, and writing testing scripts.

o Helped Database Administrators from different companies to

configure, install, troubleshoot and test Phase Forward

company software application at their sites.

o Assisted project teams with the analysis, design and

development of new business process and assisted in

restructuring existing business practices.

o Worked with internal company departments to come up with

technical solutions on multiple technical problems.

Xintra Technology Institute (Certification Provider)

22 Pleasant Street, Malden

Instructor October 2000 to

October 2002

Gave training on different software applications and programming

languages, to technical users and non-technical users from

different corporations and different backgrounds.

Java Programming Instructor

Microsoft Office 2000 Instructor

Visual Basic Instructor

o Responsibilities included classroom/lab instruction, course

material evaluation, and selection of lesson plan creation.

U.S. Department of Commerce Bureau of the Census 2000

Boston North Office

ADMINISTRATIVE PAYROLL AUDITOR

March 2000 to

September 2000

Audited and prepared daily payroll sheets for batching and input

into PAMS/ADAMS systems developed for Census 2000. Assisted in

processing Personnel actions.

o Successfully met deadlines in processing and closing weekly

payroll for over 1,000 employees during Census Non-Response

Follow-Up.

o Processed expense reports according to the guidelines of

the U. S. Department of Commerce Bureau.

o Assisted payroll team in achieving one of the lowest

payroll problem ratios in the region.

Talk Visual Corporation

Boston, MA

ASSISTANT MANAGER

January 1999 to March

2000

Assisted Operational Retail Manager with the management of four

retail stores. Managed Boston store in the absence of the

Retail Manager, and helped manage and train new company

employees on different types of software. Assisted Vice-

president of information technology on different projects.

o Contacted vendors of services and of technical equipment

and successfully negotiated contracts, at substantial

savings to the company.

o Assisted manager in troubleshooting technical equipment and

gave product demonstrations to potential clients regarding

teleconferencing system.

o In charge of Daily Sales Report, computer records of

incoming/out coming inventory, and customer profiles record

information.

o Performed coding/decoding (set up of data entry) of

Polycom using ISDN lines to perform videocalls nationally

and internationally.

o Processed accounts payable/ accounts receivables, and

processed cancellations/extensions to customer accounts.

o Set up system to track Video-casting appointments for

Hollywood producer John Daly (producer of Terminator,

Platoon and others).

References: Available upon request

Contact this candidate