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Customer Service Manager

Location:
Lansing, MI, 48911
Posted:
March 09, 2010

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Resume:

H arlan D Hammack

***** ** **** ***

NEWBERRY, FL 32669 US

Cell Phone: 352-***-****

Home Phone: 352-***-****

abm7yl@r.postjobfree.com

Objective

I hope to reestablish my affiliation with the Lowe’s Companies. Having been a successful former Store Manager with Lowe’s, I feel

that I can bring a broad spectrum of skills and abilities to the company . I have an insider’s knowledge of day to day operations in a

big box Lowe’s store, and I understand the way to get things accomplished when working with Sales, Zone and Department

Managers. I would consider relocation should you determine my skills and abilities warrant an offer of employment.

Abilities

Experience in directly supervising sales workers in a retail establishment or department, including management functions such as

purchasing, accounting, and personnel work. I subscribe to a high degree of ethics and lead by example.I maintain a strong sense

of urgency to provide excellent customer service through product knowledge and merchandising, as well as associate training. I

have supervised the opening of two Lowe’s stores and have experience with recruiting, hiring, training, P&L and expense

management, shrink control, scheduling and payroll, performance management and store operations including Sarbanes-Oxley

compliance.

Employment History

Store Manager

09/2009 – 12/2009 Radio Shack Corporation Lake City, FL

Responsible for store operations, ordering, scheduling, customer service, P&L,

customer satisfaction scores, shrink, safety, margin control and training. Also

responsible for sales management, merchandising and pricing, resets and customer

service.

Store Manager

09/2008 - 07/2009 Tractor Supply Co Chiefland, FL

Responsible for store operations, ordering, scheduling, customer service, P&L,

customer satisfaction scores, shrink, safety, margin control and training. Achieved an

increase in customer satisfaction of 50%

Store Manager Trainee

04/2008 - 07/2008 Tractor Supply Co Starke, FL

Training, ., Completed 90 days training at the Starke store Was transferred to

Douglas, Ga for an 8 week period as An interim store manager

Store Manager

07/2006 - 04/2008 Lowe's Home Improvement Baton Rouge, LA

Responsible for total store operations, driving sales growth through training and

superior customer service, leading by example with a sense of urgency and high

energy Achieved sales growth and exceeded sales plan by over 10% and improved

bottom line by over 100% of expectations. Received passing score on corporate

audits. I was asked by the District Manager to teach a training program for

associates aspiring to become Department Managers in the district. During that time

I taught four separate groups of 25 students, twice monthly.

Operations Manager

06/2004 - 07/2006 Lowe's Home Improvement Jacksonville, FL

Responsible for store operations in the absence of the store manager. Specific

duties included responsibility for merchandising the store, pricing, receiving and

delivery processes, installed sales, training shrink and safety, customer service and

conflict resolution. Achieved a 1. 2% inventory Achieved 95% of sales plan.

I was employed by Lowe's Home Improvement beginning in 1995. During that time I

Transferred from Inverness Florida to Ocala Florida, and then to Flint, Michigan

where I helped staff and open a new store. I was promoted from Administrative

Manager to Operations Manager during my 4 years at that location. I was then

transferred to Farmington, Missouri to assist in opening another new store. I was

transferred to Jacksonville, Fl for the purpose of preparing for Store Mgr Training

program.

Prior to beginning my retail career, I was a building designer / estimator, Active in

the construction industry for 25 years.

Education History

Issuing Institution Qualification Course of Study

Lawrence Technical 2 Years Architectural

University Engineering

Clarkston Senior High School College Prep

High School Diploma

Additional Information

I am a four year veteran of the United States Air Force, having served in Viet Nam. I received an Honorable Discharge.

References Available on Request



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