Engineer Network

Gregory A. Wright

**** ******* ****

Austell, Georgia 30106

Home #770-***-**** Cell #404-***-****

**************@*******.***

CompTIA A+ Certified August, 2005

*** **** ************** (Desktops, Laptops, Wireless, Printers) October, 2005 to current

57 Dell Acknowledgement Certifications (Desktops, Laptops) October, 2008 to current

HP Certified (Desktops, Workstations and Portables) August, 2007 to current

QualxServ Service Excellence Training June 2009 to current

Sony Certified (Laptops and Desktops) August, 2009 to current

IBM/QualxServ Customer Satisfaction Business Conduct 2009 Certification Nov. 2009

Education:

Bobby Dodd Institute

Atlanta, Georgia

2004-2005

Studies for A+ Certification

Experience:

QualxServ Atlanta, Georgia

January 2009 to Present

IBT Field Support

. Modem replacements

. Video and Network Card replacements

. Motherboard replacements

. Hard Drive replacements-Ghosting-Image/Reimage-Data Migration-

. Setup Applications-Java, Adobe, Outlook and Microsoft Exchange, etc.

. Power Supply replacements

. Troubleshooting Systems and Network Systems and Installing Upgrades

BancTec, Inc./Dell Atlanta, Georgia

September 2008 to January 2009

IBT Field Support

. Modem replacements

. Video and Network Card replacements

. Motherboard replacements

. Hard Drive replacements-Ghosting-Image/Reimage-Data Migration-

. Setup Applications-Java, Adobe, Outlook and Microsoft Exchange, etc.

. Power Supply replacements

. Troubleshooting Systems and Network Systems and Installing Upgrades

StaffMark Atlanta, Georgia

July 2008 to September 2008

Circuit City Firedog Depot Tech

. Repair of Laptops (Toshiba, Gateway, Acer, HP, Dell, Sony, etc.)

BancTec, Inc./Dell Atlanta, Georgia

January 2006 to July 2008

Customer Engineer (PC Tech)

Repaired Desktops and Laptops (Compaq, HP, Dell, Gateway, Apple

. Modem replacements

. Video and Network Card replacements

. Motherboard replacements

. Hard Drive replacements-Ghosting-Image/Reimage-Data Migration-

. Setup Applications-Java, Adobe, Outlook and Microsoft Exchange, etc.

. Power Supply replacements

. Troubleshooting Systems and Network Systems and Upgrades

Repaired and Serviced Printers (Lexmark, HP, Dell, Add-masters, Inkjets and Laser jets)

. Network Cards, Fuser and Drums replacements

. Troubleshooting Printers and Hookups

. Add-masters Inkjet Printers cleaning and repairs

.PC and Printer Repairs for Dell and PC repairs for ATT/BellSouth Corp.

.Hired on from temp company

BancTec (Thru Integration International Inc. Temp Co. Parsippany, NJ) Atlanta, Georgia

September 2005 to January 2006

PC Tech/ Printer Tech

Repaired Desktops and Laptops (Compaq-HP, Dell, Gateway, Apple (IMAC), IBM types and

Intel types)

. Modem replacements

. Video and Network Card replacements

. Motherboard replacements

. Hard Drive replacements-Ghosting-Image/Reimage-

. Power Supply replacements

. Troubleshooting Systems and Network Systems and Upgrades

Repaired and Serviced Printers (Lexmark, HP, Dell, Addmasters, Inkjets and Laserjets)

. Network Cards, Fuser and Drums replacements

. Troubleshooting Printers and Hookups

. Addmasters Inkjet Printers cleaning and repair

. PC and printer repairs for Dell, Wachovia and PC repairs for BellSouth Corp.

Freelance Technician Atlanta Metro Area, Georgia

May 2002 to Present

Repaired Desktops and Laptops (Compaq, HP, Dell, Gateway, Apple (IMAC), IBM types and

Intel types)

. Modem replacements

. Video and Network Card replacements

. Motherboard replacements

. Hard Drive replacements-Ghosting-Image/Reimage-Data Migration-SAP R/W-

REM/Vantive case updating and closing

. Setup Applications-Java, Adobe, Burning software, Outlook and Microsoft

Exchange, etc.

. Power Supply replacements

. Troubleshooting Systems and Network Systems and Upgrades

Repaired and Serviced Printers (Lexmark, HP, Dell, Addmasters, Inkjets and Laserjets)

. Network Cards, Fuser and Drums replacements

. Troubleshooting Printers and Hookups

. Addmasters Inkjet Printers cleaning and repairs

. Set up networked and attached printers, scanners, etc.

Hall & Anthony Properties Calhoun, Georgia

August 2001 to March 2002

Punch-out Personnel

. Drywall repairs

. Electrical, plumbing and locksmithing

. Painting and various repair related tasks

References: Available upon request

Strong Points and Knowledge:

On-site problem determination and remedy of MS WIN operating systems errors.

Initial and re-loads of common PC applications and base images.

Desktop and laptop configuration in client/server environment.

Desktop and laptop installation, discontinuance, relocation, upgrade and

modification

My services may be directed by a service call management process or be performed as

part of technical team member

Abilty to submit accurate and timely updates of work performed - ticket updates,

time cards,

Technical Skills:

Knowledge of complex workstations, personal computers, laptops and portables,

basic printers and LAN/ WAN connectivity/networking.

Knowledge of WINDOWS, common PC application programs, diagnostics and

local/remote support structure.

Strongest points in hardware knowledge and troubleshooting abilities

Contact this candidate