Customer Service Sales
Resume:
Lisa L. Scacco
Wolcott, CT ****6
********@***.***
EXPERIENCE:
Spherion
Sr. Recruiter - Virtual
Client Engagements:
IBM
MetLife
Herman Miller Inc.
Full-cycle, client facing Recruiter. Virtual Recruitment of technical and
non-technical candidates for various clients. Conduct Screening,
Informational and Behavioral interviews for presentation to client as
assigned.
Utilize Direct Sourcing techniques including Mining, BOOLEAN searches,
Resume Databases, Web Based searches, Professional Networking sites and
Referral sites in order to develop a candidate pool.
Interim HealthCare
12/01 - 5/06
Director of Recruitment/Human Resources
Recruitment of all Clinical licensed and unlicensed medical personnel and
administrative staff for Home Health Care and Supplemental Staffing agency.
Responsible for all recruitment sourcing including advertising, i.e.,
print, internet, trade publications.
Coordinate all recruiting activities including open houses, job fairs,
conventions, and presentations to schools.
Recommend and conduct various retention activities, employee recognition
events and employee reactivation process.
Screening and interview all applicants.
Provides training in customer service skills to all departments.
Coordinates the new hire orientation process.
Assists with implementation and administration of human resource policies
and procedures.
Interpret information to employees related to company policies and
procedures.
Recommends employee relations practices necessary to establish a positive
employer-employee relationship.
Advise management on resolution of employee issues.
ECHN (Eastern Connecticut Health Network) 5/00 - 12/01
Recruitment Specialist (contract position that eventually went "regular")
Recruiter for 5 Healthcare facilities under the ECHN Umbrella; Two
Hospitals, One Long Term Care Facility and Two off-site administrative
offices. My personal responsibility was 90-100 requisitions in various
disciplines including, but not limited to, Nutritional Services, Medical
Imaging, Sterile Processing, Environmental Services, and Security. Also
provide support in the Development, Implementation and Facilitation for
training programs on Customer Service, Effective Sales Techniques,
Interviewing Skills, Dealing with Difficult People, Time Management and
Recruiting Techniques.
WORKFORCE ONE, INC.
Placement Counselor/Recruiter 1/96 - 2/00
Supervised in-house office staff including administrative support, payroll
administrator and placement counselors.
Recruiting applicants for placement including interviewing and evaluating
skill
level.
Placement and monitoring of off-site administrative employees in temporary
assignments.
Organized and conducted off-site open-houses and career fairs for
recruiting and
networking purposes.
Sales of services to existing clients and prospective clients via outside
cold calling
and telemarketing. Researching potential clients and marketing our services
and
applicants for placement.
Interact with Department of Labor, Unemployment Compensation Department,
Job Bank, Career Services, Welfare to Work Programs and other State
agencies
for development of programs pertaining to the staffing industry.
Designed and presented various workshops on such topics as How To Be An
Outstanding
Receptionist, Exceptional Customer Service, Recruiting Techniques, How To
Conduct An Interview, Effective Presentation Skills, Selling a Service, and
Time Management. I have been asked to present many of these workshops to my
clients at their facilities.
NUTRI/SYSTEM WEIGHT LOSS 8/93 - 1/96
OWNER/OPERATOR
In addition to the daily operation of weight loss franchise: Public
presentation of the program and its health benefits to area businesses and
Physicians. Develop print advertising, radio/TV advertising and marketing
of program. Worked closely with the American Heart Association and American
Cancer Society in order to raise health awareness while promoting the
Nutri/System program. Facilitate group Behavior Modification Classes and
Individualized Weight Management Program while staying within the
guidelines of the Franchise. On-going training to staff members.
EDUCATION:
Human Resource Professional Certification - Villanova University
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