Customer Service Quality Control
Resume:
David Lee May
Harrison, TN 37341
*.*.*****@*****.***
Summary
Solution oriented professional with experience in all aspects of
distribution including purchasing, receiving, warehousing, shipping, and
customer service. Organized and efficient project leader with an
emphasis on departmental and warehouse reorganization. Effective in
creating a positive and productive workplace.
.
Qualifications
. Over two years of supervisory experience.
. Over four years of customer service experience.
. Over six years of experience in a distribution warehouse environment.
. Proficient with Microsoft Office including Access, Excel, Outlook,
PowerPoint, and Word.
Professional Experience
Empi Therapy Solutions [Ooltewah, TN] 2007 to 2009
Receiving & Returns Supervisor
. Supervised seven employees in two departments.
. Resolved vendor shipping errors and tracked issues for the
purchasing department.
. Created policies and procedures for the receiving department,
returns department, and warehouse inventory control.
. Managed warehouse inventory via cycle counts and various other
reports.
. Regularly evaluated and re-organized the warehouse to maintain
picking efficiency.
. Implemented and helped maintain the company's 5S+1 program.
. Maintained daily and monthly status reports for management
decision making.
Bearings & Drives, Inc. [Chattanooga, TN] 2005 to 2007 (2003 to 2004)
Inside Sales / Warehouse Manager
. Provided customer service via phone, fax, and email.
. Entered and updated customer orders using an AS400 system.
. Purchased all parts and materials to fill customer orders.
. Issued, tracked, and maintained all purchase orders for the
Chattanooga branch.
. Managed all warehouse functions including receiving, warehousing,
and shipping.
. Trained and supervised a single delivery driver.
Tennessee Enterprises, Inc. [Chattanooga, TN] 2004 to 2005
Customer Service Representative
. Provided customer service via phone, fax, and email for a regional
territory of ten states.
. Entered and updated customer orders.
. Coordinated loading and shipping of multiple freight lines and
furniture haulers.
. Invoiced all shipments and issued credits for customers.
David Lee May Page 2
Rabbit Enterprises, Inc. [Chattanooga, TN] 2002 to 2003
Warehouse Manager
. Supervised a single delivery driver.
. Received and stocked all inventory.
. Pulled and packed all customer orders.
. Managed all shipping activities primarily by local deliveries and
UPS.
Multi-Staffing Services (Motion Industries) [Chattanooga, TN] 2001 to
2002
Delivery Driver / Warehouse Assistant
. Received and stocked inventory.
. Pulled and packed customer orders.
. Delivered orders to companies throughout the tri-state area.
Cullom Machine Tool & Die, Inc. [Cleveland, TN] 2001 (1997 to 1998)
Quality Control Technician
. Responsible for maintaining product quality for third shift
production.
. Created and maintained the company's quality control database
using MS Access.
. Documented all inspections and test results.
. Operated a Brown & Sharpe CMM (coordinate measuring machine) and a
FaroArm portable CMM.
. Used various measuring instruments during inspections including
calipers (up to 72"), micrometers, pi tapes, and various gages
(height, depth, bore, thread, etc.).
Education
2008 Fred Pryor Seminars - Chattanooga, TN
How To Supervise People (May 2008)
Successful Solutions for Unacceptable Employee Behavior (July
2008)
2007 Chattanooga State Technical Community College - Chattanooga, TN
Associate of Applied Science Degree
Management with a concentration in Entrepreneurship
1996 Sandalwood Senior High School - Jacksonville, FL
High School Diploma
Additional Accomplishments
2007 "Employee of the Quarter" for Q3 of 2007 at Empi Therapy
Solutions.
2001 "Employee of the Month" for October at Cullom Machine Tool &
Die, Inc.
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