Sales Manager

Kathleen Federici

*** ********* ******

Maple Shade, NJ 08052

Phone: 856-***-**** Mobile: 609-***-****

Email: ********@*****.***

Objective

To utilize my skills, education and experience

for the purpose of managing, training and

motivating a

staff while increasing revenue/market share to a

bank.

Work History

8/2009 Retail Store Manager

to present Kitchen Kapers

Moorestown, NJ 08057

Manage the day to day operations of an upscale

kitchen

accessories/small appliance store with 12 sales

and

service associates. Hire, train, mentor sales

staff, meet

weekly/monthly sales goals, detailed sales and

service

reports, monthly store meetings, coordinate

special

events, cooking classes with Chefs. Employee

relations,

progress reports, coaching sessions

2000 AVP, Branch Manager

to Commerce Bank

2008. Marlton, Moorestown, Mt. Laurel, NJ 08054

Identify and capture new business by telephone and

cold

call prospecting. Prepare and present proposals

to CEO's

and decision makers, Recruit, interview, hire,

train

and motivate a staff to sell all banking products

and services.

. 82% customer satisfaction rating to a 75% goal

. Consistently less than 5% employee turnover, while managing

a staff of 24 sales and service professionals.

. Organize and deliver monthly team/branch meetings

. Track business performance, review and notate trends to

address at management meetings

. Detailed profit and loss reports, sales swing reports and

report to upper management with any recommendations for

improvement

. Certified Consumer Lender

. Attend community and banking events to network, solicit and

represent bank, public speaker

. Organize special events - Day of Caring for United Way of

Burlington County, Burlington Chamber events, branch events

. Excel in training, growing and retaining talent

. Employee evaluations, progress reports, coaching,

recommending for increases and promotions

. Prepare detailed profit and loss reports, sales reports,

swing reports

. Managed and stayed within branch budgets monthly/yearly

. Strong sense of urgency with the ability to work in a fast

paced and challenging environment

. Manage over 100 high volume accounts, cross selling, up

selling for service and retention

. Motivated and tenacious goal oriented sales professional

with excellent verbal and written communication skills

. Recognized at yearly Employee Awards Ceremony for growing

the Moorestown Store to over $200 million in 2005. Received

many commendations for sales, service and overall

operational excellence from 2004-2008.

. Exceed sales growth - 2004 - $8.5 million to an $8 million

goal - 2005 - $22 million to an $18 goal - 2006 $16 million

to a $15 million goal - 2007 - $13 million to a $12 goal -

2008 - on target for meeting $12 million goal.

Accomplishments

. Grew bank deposits and relationships $13 million in 2004 as

Manager of the Marlton East Branch

. Became a of member of the Prestigious $200 million club by

growing deposits $22 million in 2005 as Manager of the

Moorestown Branch and was recognized at the annual employee

recognition awards ceremony in New York City.

. Received $1,000.00 from CEO, Mr. Hill at the 2005 annual

Holiday Dinner for having the best overall branch in

Burlington County while at the Moorestown Branch.

. Received numerous commendations between 2003 - 2008 for

deposit, loan and operational excellence.

. Won trip to Hawaii for exceeding sales goals in 1999.

1998 Sales Manager

to PNC Bank

2000 Haddonfield, NJ 08033

Responsible for "Book of Business". Develop new

business,

proactively call on customers to recommend new

products

and services for satisfaction and retention

. Meet monthly sales goals

. Train and mentor sales staff for performance

Education

June 2000 American Institute of Banking

to

May 2001 Principles of Banking

Money and Banking

Consumer Lending

Commercial Lending Fundamentals

Analyzing Financial Statements

July 2004 Dr. Phau

Projecting a Positive Executive Image-Public

Speaking

Software/System Skills

Microsoft Word, Excel, PowerPoint, Lotus, Master

Builder,

Memberships

Burlington County Chamber, Executive Board

Member/Treasurer

of CONTACT of Burlington County, Alternate

Treasurer of

Mt. Laurel Public Schools, Past member of Mt.

Laurel Rotary,

Moorestown Rotary, Marlton Business Association,

Marlton

Rotary, Third Friday Friars Club

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