Project Manager

PATRICIA L. GARDNER

** **** **** *****, ** Home: 770-***-****

Conyers, GA 30094-3212 patricialgardner@comcast Cell: 404-***-****

.net

Project manager/business analyst

Proactive, results-driven Project Manager/Business Analyst professional

with a strong record of achieving substantial cost savings through process

re-engineering, program and project efficiency. Demonstrated experience

and expertise in budget development, process/procedural improvement, change

management, project management, business systems analysis, software

development, asset management and staff development.

SKILLS

Business Analysis Project Management Program Management

Requirements/Documentati Disaster Recovery Budget

on Creation/Management

Strategic Planning Process Improvement Organizational/Process

Modeling

Contract/Vendor Software Development IT Procurement

Management

PROFESSIONAL EXPERIENCE

SBS Consulting - American Express Atlanta, GA

Business Systems Analyst 2010 - Present

Responsible for the documentation of business needs/requirements and

testing requirements, applying the required American Express SDLC methods

and standards, as appropriate. Assist in the analysis of underlying issues

arising from investigations into requirements. Assist the project team in

the completion of project-related documentation.

CDI (Consultant) - American Express Atlanta, GA

Project/Program/Process Manager 2008 - 2009

Directed project efforts for implementation projects of web-based PCard

product. Defined project scope, requirements, resource allocation and

deliverables. Coordinated and conducted project activities (meetings,

reports, documentation, QA and UAT). Managed up to fourteen projects

simultaneously, with varying deadlines. Directed the work efforts of ETL

(Informatica) developers (employees/contractors, including off-shore

resources).

. To improve customer service and cut operational costs, used

organizational and process modeling to identify/develop/implement

standard FTP requirements and automated scripts (Informatica)

reducing implementation time from 16 weeks to 6 weeks. Reduced

staff needs from 11 to 2 developers.

. Identified/analyzed the need, and led project to stabilize Oracle

database including the development of ERD's.

. Led project to identify cost savings through review of software

contracts, elimination of out of date equipment, consolidation of

servers, and implementation of virtual server technology.

Georgia Department of Administrative Services Atlanta, GA

Statewide Purchasing Division 2006 - 2008

Application Manager

IT liaison for statewide purchasing personnel. Developed and managed

(hired, performance reviews, terminations) Application Support team

organizational structure of permanent and consultant personnel (Project

Managers, Business Analysts, Helpdesk Support Specialists, Imaging

Specialists, Webmasters, Records Management and Clerical personnel). To

improve efficiency of existing applications, systems and processes,

documented current processes, evaluated and recommended new technologies or

solutions to improve organizational efficiency. Managed requirements

gathering and documentation. Managed implementation of third-party

purchasing software solutions and associated support functions.

Participated in the preparation and evaluation of Requests for Information

(RFI), Requests for Proposals (RFP) and Invitations to Bid (ITB).

Developed and tracked branch and project budgets. Developed career plans

and performance plans for subordinate staff.

. Project Director of $22 million multi-year project implementation of

PeopleSoft eProcurement/SRM ERP software solution from initiation to

go-live. Led documentation of as is/to be processes down to the

activity level to ensure alignment with the agency strategic

business plan and out of the box software capabilities.

. Led change management initiative using workshops and face to face

meetings to achieve understanding, involvement, plans, measurable

aims, actions and commitment for statewide agencies participation.

. Led configuration project of Microsoft Office SharePoint Server 2007

for internal and external websites.

. Identified and led project for implementation of SQL server Auditing

software solution.

. Through process modeling of agency imaging processes (across

divisions) reduced imaging staff, saving $125,000 annually.

Georgia Department of Administrative Services Atlanta, GA

Finance Division 2005 - 2006

Project Management Analyst

Direct report to Administrative Division Director. Performed a variety of

organization, administrative, financial procedural studies and analyses of

agency projects and programs at the direction of the Director or Agency

Commissioner. Compared organizational models to process models to develop

reports and recommendations to implement new processes/procedures or to

enhance existing processes/procedures. Led performance measurement project

to capture Key Performance Indicators. Gathered data and maintained reports

for agency Strategic Initiative tracking.

. Audited agency division reports recovering $1.5 million in under

reported PCard revenue.

. Created and chaired Administrative Services Team to provide career

paths for administrative personnel and to standardize, document and

implement support service processes throughout the agency.

. As a result of agency process modeling, identified and led projects

on Automated Leave Request form, Automated Conference Room

reservations processes and standard Facilities Request form.

Georgia Department of Administrative Services Atlanta, GA

IT Division 2002 - 2005

Business Analyst II

Assistant to CIO. Prepared and maintained $4,000,000 annual IT operating

budget. Collaborated with CIO to develop IT Strategic Plan - modeling real

workflow patterns of activity to enable systematic re-organization of

resources and role definition to better align and support the Business

Strategic plan. Developed agency Disaster Recovery Plan. Procured IT

software/software licenses and hardware. Liaison between agency business

units and IT. Conducted reviews/oversight of Agency IT contracts,

licensing agreements, Service Level Agreements (SLA) and Memorandum of

Understanding (MOU) ensuring compliance.

. Researched and developed business case to return Desktop and LAN

support in-house; realized annual savings of $250,000 in 18 months.

. Identified and made changes to IT processes to achieve annual

savings of $400,000.

. Identified major risk on under insured IT assets.

. Identified and led project to convert to server based fax solution,

saving $85,000 annually in fax machine purchasing and maintenance

costs.

. Identified and led development of IT software and hardware asset

management policies and procedures.

SMT, Inc. Havelock, NC

Sr. Analyst 2000 - 2002

Provided analysis and support to the V-22 aircraft program incident

management Access database. Project Coordinator on Integrated Project Team

Data Integration Project. Conducted site visits of participating entities

to map current (as is) infrastructure and data tables. Identified data

gaps and coordinated with others to resolve differences. Documented

requirements for software modifications. Documented system architecture.

Identified changes necessary to comply with Navy/Marine Corps

infrastructure and strategic requirements. Point of Contact on database

application of engineering investigations and change orders. Provided

research and consultation on IT purchases ensuring compatibility with

existing systems. Server administrator backup.

. Selected member of the Naval Aviation Depot Software

Documentation/Test Team. Conducted regression testing of new/changed

software. Documented installation process.

Various Contractors Havelock, NC

Information Technology Specialist 1997 - 2000

Desktop and telephone support to over 3500 users. Troubleshoot system and

equipment errors and connectivity problems. Documented procedures for

resolution. Created Ghost images for various pc configuration setups.

Assisted users in changing passwords, in utilizing appropriate software and

in the performance of individual workstation backups. Coordinated warranty

issues with vendors. Installed and provided support for legacy, Government

off the shelf (GOTS) and Commercial off the shelf (COTS) software.

Installed/configured computer hardware (laptops, desktop, printers, etc.).

Provided end-user training on security policies, software and equipment

usage.

. Team member on project for major upgrade from Windows 3.11 to

Windows NT/2000.

. Team member on two projects to upgrade desktop systems.

PROFESSIONAL CERTIFICATIONS/MEMBERSHIPS/TRAINING

BSAC (Business Systems Analyst Certified)

ITBMC (Information Technology Business Manager Certified)

Member IIBA (International Institute of Business Analysts)

Member PMI (Project Managers Institute)

ITIL v3 (Service Manager)

Six Sigma (Greenbelt)

Detailing Business Requirements

Essential Skills for the Business Analyst

Developing and Confirming Effective Business Requirements

Fundamental Components of a Business Case

Foundations of Procurement

Project Management

Project Management Fundamentals

Project Integration Management

Project Scope Management

Project Time Management

Project Cost Management

Project Quality Management

Project Risk Management

Project Resource Allocation

Georgia Digital Academy on Disaster Recovery and Business Continuity

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