Customer Service Engineer

WILLIAM VIOLA

** *** ******** ******

BEACON, NEW YORK 12508

845-***-****-residence

914-***-****- cell

abm7tw@r.postjobfree.com

CAREER SUMMARY: Customer Service Engineer with 20 years of progressively

responsible and diverse experience in the troubleshooting, maintenance, and

repair of hardware and software. Strong background in computer technology

and the repair, upgrade and maintenance of vendor equipment including

cameras, pages, ATM machines. RF Transmitters and Paging Terminals.

Background in mortgage underwriting. Associate degree in Computer

Technology.

PROFESSIONAL EXPERIENCE

DIEBOLD- Hudson Valley Division 2005-2008

Diebold develops implements, and services the world's most advanced self-

service banking equipment and security delivery systems.

Customer Service Engineer I

Reporting to manager of customer service, responsible for servicing and

providing preventative maintenance to specific Diebold equipment and that

of other manufacturers. Results and responsibilities included:

Scheduled service and preventative maintenance of all equipment in

assigned territory insuring proper functioning of equipment and

resulting in reduced downtime.

Analyzed, performed troubleshooting techniques, and performed all

necessary repairs on Camera Systems. Reported results and techniques

to remedy future problems on similar equipment.

Served as immediate customer contact for post-installation problems

resulting in strong customer acceptance and satisfaction.

Maintained truck stock parts and necessary tools ensuring quick retrieval

when necessary. Organized and updated technical documentation as

required.

ARCH WIRELESS/PAGE NET 1987-2004

Raleigh, North Carolina

Lead Technican/ Supervisor (1999 -2004)

After the purchase of Page Net by Arch Wireless, assumed responsibilities

for the maintenance of Paging Network RF Transmitters, and Paging Terminals

for the combined companies. Specific results and responsibilities

included:

Developed and maintained successfully schedules for the maintenance of

equipment in assigned area.

At customer sites, performed all necessary repairs after trouble

shooting, and investigated technical problems.

Page two: William Viola

Tech Manager (1999)

Assumed the temporary responsibility for supporting sales force in sales

presentations. Maintained paging terminals in client locations and remote

sites.

Technician (1987-1999)

Serviced transmitters, satellite paging terminals successfully and quickly.

UNITED GUARANTY 1985-1987

Elmsford, NY

Underwriter

Responsible for underwriting first and second mortgages for properties

located in state of Connecticut.

Reviewed and processed high risk mortgage applications Conducted credit

checks, employment verifications as required.

Recommended and/approved mortgage applications.

EDUCATION AND PROFESSIONAL TRAINING

Westchester Community College

AA Computer Technology

TECHNICAL TRAINING

Courses sponsored and conducted by Diebold:

Opteva Hardware and Software

Diebold IX Hardware and Software

NCR Hardware and Software; ATM Repair

Courses sponsored by Arch Wireless:

Westchester Community College: Business Management

Glenayre and BBL Paging Terminals

Basic Introduction to Electronics

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