Sales Manager

Jeremiah E. Zitz

*** ********* ** • Rochester, NY 14617

• 585-***-**** • *****@*********.**.***

________________________________________________________________________

Highly qualified business professional with over ten years experience in establishing the vision and

strategies necessary to grow a business. Expert at creating and driving sales volume, growing market share,

the company’s foot print, and increasing revenue.

• Strategic Business, Market & Sales Planning • Process Improvement

• Networking-building key relationships • Skill Assessment & Training

• Established & maintained commission structure • Proven Self Starter

• Employee Review & Development • Utilized technology to aid in sales growth

• Established strategies to improve sales efforts • Managed personal over multiple locations

• Ability to manage in a fast paced competitive

sales environment.

_____________________________________________________________________________________

Professional Experience

Time Warner Cable, Western, NY

Collections Supervisor August 2006-June 2009

Improved collection efforts by maximizing internal resources and using external contractors to reduce bad

debt while maintaining a strong subscriber base. By increasing agent log in percentage, setting higher

benchmarks, enhancing commission structure to incent employees to collect entire past due balances, and

utilizing collection technologies I was able to improve the divisions financial performance. Supervised 27-

person collections team divided between 2 locations with a combined subscriber base of over 700,000

subscribers.

• Used and trained team members on the use of Neustar, and Accurint fraud management tools.

• Evaluated collection practices and procedures of Rochester and Buffalo divisions during Western NY

merger. I was instrumental in facilitating the move from two billing systems into one. In addition, I have

worked on the billing system standardization project and led on several key initiatives during the process.

• Built and maintained collection metrics for daily, weekly, and monthly reporting.

• Introduced and wrote new policies and procedures.

• Evaluated and recommended third party collection agencies to assist in collecting on written off accounts.

(Over $1 million collected in 2008)

• Track and report department performance and compare it to goals and past results.

Jeremiah E. Zitz Page 2

________________________________________________________________________

Relph Benefit Advisors

Sales Manager 1998-2006

I was responsible for cooperating with current clients to help plan and design a benefits package that was

not only cost effective, but also provided their employees with the coverage they needed. In doing so I

organized, implemented, and supervised enrollments for the employer and their perspective employees. In

addition I contributed to their satisfaction by maintaining a close business relationship and addressing any

issues that arose with there healthcare needs. Creating new clients was also a focus of my position and my

experience with current clients allowed me to successfully recruit new ones. My strong sense of

commitment and my confident but approachable demeanor allowed for my success in this area.

• Responsible for scheduling, motivating, and training a sales team of 6 and an office staff of 15. As

manager I supervised employees in multiple locations that were responsible for billing, sales support,

collections, and sales calls including, outbound (cold calling), mailings, person to person, and inbound.

• Personal Sales Volume: $3.5 Million in seven years, Sales Team I Managed; $13 Million in five years.

• Introduced new sales techniques increasing sales by 56%.

• Trained and performed several types of sales techniques including, outbound (cold calling), mailings,

person to person, and inbound sales calls.

• Worked with multi-million dollar budgets to implement comprehensive benefit packages.

Outback Steak House

Assistant Kitchen Manager 1997-1998

Supervised the day to day activities of the kitchen staff.

• Train kitchen staff in food preparation, and in service, sanitation, and safety procedures.

• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that

food is prepared and presented in an acceptable manner.

• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are

authorized and budgeted.

________________________________________________________________________

Education

BS – Business Management and Economics SUNY Empire State College (3.6 GPA)

Technology Skills

MS Excel MS Word MS PowerPoint MS Outlook ICOMS

Neustar Accurint TDI Workforce Management

Cacti FTP Voyager Kronos

Contact this candidate