Technician Service

* ****** ************

**** ******* ***. . **. *****, TX 76133

817-***-**** . ********@******.***

Objective

A challenging position as a Field Service Technician that will capitalize

on acquired expertise and experience. Desire a position with career growth

potential.

Qualifications

> Innovative technical professional with 18+ years of experience in

computer networking, digital/analog system troubleshooting, and machinery

maintenance.

> Skilled in network topology, user account management, PC hardware support

and customer relationship development.

> Highly trained in the installation, configuration, upgrade and

maintenance of PC components, network cabling/devices, and proprietary

and 3rd party software.

> Proven expertise in providing on-call 24/7 help desk service/support.

> Excellent communication, multi-tasking, interpersonal, intuitive,

technical, analytical, troubleshooting, problem solving and leadership

skills.

> Quick study with ability to easily grasp and put into application new

ideas, concepts, methods and technologies.

> Effectively oversee multiple and concurrent responsibilities.

> Thrive in both independent and collaborative work environments.

> Dedicated, innovative and self-motivated team player/builder.

Education

National Education Center

A.A.S., Electronics and Computer Technology, 1994

Technical Experience

Windows 9.x/NT 4.0/2000 . MS-DOS . FastCAD . MS Word . MS Excel MS

PowerPoint . AutoCAD . Citrix . SCO Unix . Linux . DGUnix . Cisco Routers

and Switches . Network Devices . PC Repair . Peripherals CNC . Machinery

Professional Experience

CSC Corp. Ft. Worth, TX

Help Desk Technician 09/08-Present

Skilled Help Desk Technician with 1 year of experience providing PC and

Client/Server tech support for small to medium sized businesses. Experience

diagnosing, troubleshooting and resolving client issues with hardware

maintenance, installations and upgrades. Experienced in technical call

center operations providing service by communicating effectively with

technical and non-technical staff during citywide winter emergencies.

NCR Corp. Ft. Worth, TX

Field Service Technician 11/07 - 08/2008

Responsible for break/fix. Dell certified. Maintain NCR equipment at

various sites

Decision One Corporation -Dallas, TX

Field Service Technician 10/06 - 5/07

Responsible for break/fix, upkeep and maintenance of Fuji film and paper

processing equipment. 90 % travel to customer sites nationwide.

CES Corporation -Boulder, Co.

Field Service Technician, 11/05- 9/06

Responsible for upkeep and maintenance of Fuji film paper and processing

equipment. 90 % travel to customer sites nationwide.

BEF Corporation - Allentown, Pa.

Field Service Technician, 6/02 - 11/05

Responsible for break/fix, upkeep and maintenance of Fuji film and paper

processing equipment. 90 % travel to customer sites nationwide.

First Rate Investment Systems - Grand Prairie, TX

Network Administrator, 2/01-1/02

Employed by a provider of portfolio performance solutions for financial

institutions and brokerage houses. Support BankOne, First Union Bank,

Suntrust, SEI, Allfirst and other industry clients. Configure new user

accounts and maintain network/data security across NT 4.0 server platforms.

Manage software licensing, escalate trouble calls, and troubleshoot and

resolve user issues. Install and support network cabling, and Cisco

routers and switches.

Data General - Arlington, TX

Field Technician, 2/98-2/01

Managed 80+ client systems including Omron POS, Adtran CSU/DSU and other

3rd party equipment. Installed, configured and setup PC hardware,

operating systems and software at customer/vendor sites. Provided 24/7 on-

call technical support to customers including Abilene Regional Medical

Center, Brownwood Medical Center, Vought Aircraft, American Eurocopter and

Columbia HCA Data Center.

Contact this candidate