Engineer Customer Service

PETE CARDENAS-MINIET

***** ***** **** **** ****: 512-***-****

Austin, Texas 78728 *******@*********.*** Cell: 512-***-****

SUMMARY

Dependable, results driven Field Service Engineer recognized for combining

technical expertise with troubleshooting and customer support skills to

achieve client satisfaction. Performs equally well as an individual

performer or as a team player. Demonstrates the ability to far exceed

expectations in a fast paced, rapidly changing, technology-driven

environment. Acknowledged as an effective problem-solver, resourceful and

creative with strengths in the following areas:

Installation & Service & Data Communication / PC

Commissioning Preventative Hardware & Software

Maintenance

Electronics & RF Electro-Mechanical Pneumatics

Industrial automation Robotics Instrumentation Calibration

Mechanical Assemblies Optomechanical Automation Testing &

Calibration

Electrical Analytical Electronic Troubleshooting

Installations

PROFESSIONAL EXPERIENCE

EMERSON PROCESS / BROOKS INSTRUMENT, Austin, Texas 2007 - 2008

Technical Service Engineer

Directly responsible for the entire project and build out of the Brooks

Austin Response Center.

. Supported local semiconductor & industrial customers with mass flow

controllers (MFC)

Setup accounts with vendors for all supplies for the clean room and

office.

Setup all on-going maintenance contracts for clean room and office

spaces.

. Accurately performed all clerical tasks, setup inventory and maintained

record keeping & order entry.

. Supported industrial customers in LA (LNG plants) & petrochemical

industry in east Texas.

TOKIO SEIMITSU / ACCRETECH USA, Austin, Texas

2005 - 2007

Customer Support Engineer

Performed Research & Development work on prototype and Beta tools,

acceptance test on various automation, electrical, mechanical assemblies &

Gas delivery systems (Gas Cabinets)

. Built & tested Device Edge Tool, Wafer Inspection Tool for engineering

and production.

. Assembled & tested power distribution module for both Device Edge & Wafer

Inspection tools.

CONTRACT ASSIGNMENTS, Austin, Texas

2004 - 2005

Applied Materials

Final Test Engineer

Tested Semiconductor equipment ENDURA 300mm, retrofitting, facilitation.

. Effectively handle the duties in Main frame Test and Final Test for

Endura 300mm with

PVD/CVD and Pre Clean chambers.

BAE Systems, (Coast Guard Contract canceled, position eliminated)

2004 - 2005

Lead Field Service Technician V

Efficiently handled installation, retrofitting, repairing and maintenance

of telecommunication equipment on Coast guard vessels.

. Directly responsible for all personal tool kits and team tool kits for

RESCUE 21 project.

. Saved company money on tool purchases by contacting several tool vendors,

comparing prices and requesting bids.

. Accurately assembled team toolboxes and personal tool kits.

. Saved company money and increased customer satisfaction by developing

mounting jigs and drill jigs, cutting installation time and increasing

productivity of field teams.

QUESTER INC. / CANON USA, Austin, Texas

2000 - 2003

Lead Field Service Engineer, Product Support Engineer

Maintained and repaired semiconductor Chemical Vapor Deposition equipment,

APT-5850, APT-6000, and Canon scanners. Serviced tools at local fabrication

facility (Fab) and assisted at other sites as needed. Performed start ups,

retrofits and installs.

. Increased productivity and reduced costly parts replacement by

purchasing and installing surge protectors to extend robot controller

life beyond standard three to five months.

. Lengthened part life expectancy and lowered customer cost of ownership

by educating customers on how to obtain higher exhaust readings, higher

yields, and less down time.

. Enhanced life span of dispersion heads and machine uptime by

establishing new preventive maintenance procedures.

SEMITOOL, INC., Austin, Texas 1998 - 2000

Field Service Engineer

Repaired and maintained semiconductor equipment. Worked on: copper

platters, electro less platters, platinum platters, wet etch tools, spray

acid tools and spray solvent tools. Performed startups and installs at

local and remote fabs.

. Prevented key customers from canceling service contracts by developing

new work plans and implementing new work procedures achieving 100%

customer satisfaction and contract renewal.

. Grew company profit and satisfied customer by recommending creative

scheduling and installation time in half.

EATON / AXCELLIS, Austin, Texas 1995 - 1998

Customer Service Engineer

Serviced semiconductor Ion Implanters, NV-GSD, NV-GSDHE, NV-8200P, and High

Vacuum systems. Trained customers. Install and maintain equipment at local

and remote locations. Helped generate sales of service contracts and

machines by providing customers with excellent service.

. Implemented new preventive maintenance procedures, extending the life of

consumable parts and increasing machine up time and productivity.

. Implemented PM kits, ensuring availability of parts during PM's and

reducing amount of down time.

EDUCATION

Associate of Occupational Sciences-Electronic Engineering Technology

ITT Technical Institute, Norfolk, Virginia 1993-1995

MILITARY EXPERIENCE / PROFESSIONAL DEVELOPMENT

UNITED STATES NAVY 1989 - 1993

Aviation Structural Technician

Maintained flight controls, hydraulics systems and performed structural

repairs on 14, A4 Sky hawk jet aircraft. Traveled extensively in support

of aircraft training missions.

. Awarded a Meritorious Mast for displaying exceptional skill,

professionalism, initiative and dedication in the performance of my

duties.

U.S. Navy: Aviation Structural Maintenance; Corrosion Control

Extensive Semiconductor Training

Robotics Training, Laser Training

Bilingual English & Spanish

CERTIFICATIONS

FCC: General Radiotelephone Operators License (GROL)

CET: CETAI Associate Level Certification

NARTE: Electronic Technician Class III Certification

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