Project Management
Resume:
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S. V. Digambar
**********@*****.***
Iselin NJ 08830
Summary:
. 7.6 years of experience as Sr. QA Analyst Lead/ Tester having
technical proficiency and leadership expertise. Also worked as
Business Analyst.
. Certified Testing Professional with Certifications from QAI: CSTE and
CSQA.
. Strong domain knowledge in Banking, Finance, Insurance, Telecom and
CRM.
. Expertise in Manual testing, Automation and Project Management.
. Expertise in testing client server, web based applications on Windows
and UNIX platform.
. Experience in Black box testing and White box testing. Well versed
with testing methodologies and strategies.
. 7+ years of experience in Test designing, Test planning, writing Use
cases and Test cases, Execution and Reporting defects using Quality
Center/ Test Director. Involved in Test Environment setup.
. Skilled at effective defect/bug reporting and tracking.
. Conducted: Smoke, Functional, System, Integration, Build verification
test (BVT), Regression, Usability, Stress, Load, User Acceptance
(UAT).
. 4+ years of experience in GUI automation testing using QTP and
Winrunner.
. Thorough understanding of Software methodologies like Agile (Scrum),
RUP and Software Development Life Cycle (SDLC).
. 4+ years of experience with UNIX Shell script. Experience in testing
application based on Java, J2EE, MQ, HTML, XML, JavaScript, C, VB
Script.
. Experience in implementation of process compliance across the
organization to achieve CMMi 3 and CMMi 4 certifications.
. Excellent knowledge of Microsoft Outlook, Word, Excel, Visio, Power
point and Open office suite.
. Excellent interpersonal and communication [Verbal, Oral, Written]
skills.
. Good team player and team leader. Superior record of timely and
quality deliveries of test artifacts in a time constrained
environment. Multitasking ability, worked on multiple projects
simultaneously.
Technical Skills:
Languages SQL, Perl script, Shell script, XML, HTML, Java,
J2EE, JavaScript, TSL and VB script
Database/ RDBMS Oracle 10g/9i, Toad 9/8
Tools
CRM Tools Siebel 7.0, Microsoft Dynamics 3.0
Testing Tools Quick Test Pro 9.1 (QTP), Quality Center 9.2,
Selenium, Winrunner 9.2, Test Director 8.0, Rational
Clear Quest, Bugzilla, U2TP (UML 2 Testing Profile),
Remedy Action Request System, Loadrunner, Enterprise
Architect, Rational Robot
Configuration / PVCS, VSS, SVN, Whizible, ClearCase, MS Project
Project Management
Tools
Environment/ OS UNIX, Windows
UNIX knowledge Shell scripting, Batch job scheduling and execution
Professional experience:
1 HSBC
Oct 2007 - Sep 2009
Title: Sr. QA Analyst Lead/ BA
Project Description:
Online Transaction application enables customers to check balances and
transfer funds online. It was developed for online dealings like accessing
personal checking/savings accounts, checking balances, list accounts,
display account summary and account transactions for various accounts. It
also provides platform for mortgage re-finance and payments, payment of
recurring bills, such as loan payments, transfer of funds between accounts
of its customers and also between this bank and other institutions, loan
rates, investments, portfolio management etc.
Key Responsibilities: Manual Testing
. Responsible for requirements gathering, analysis, test suite design,
test execution, defect reporting & documentation of the project.
. Carried out risk analysis, created test plan. Defined test strategy.
. Managed the onsite and offshore QA teams. Trained and mentored junior
testers. Ensured that testers are following Test Case and Defect
Management Guidelines.
. Defined scope of testing, risk factors, entry/ exit criteria,
acceptance criteria.
. Created requirement traceability matrix (RTM) in Quality Center to
track test coverage of complete business logic. Reviewed requirements
written in Quality Center.
. Wrote and executed test cases using Quality Center.
. Created reports and graphs using Quality Center.
. Created use cases in the form of diagrams in Enterprise Architect.
. Conducted end to end testing including functional testing, System
integration testing (SIT), regression, data validation and user
acceptance testing i.e UAT.
. Updated project log on daily basis. Conducted daily meetings with
developers, business analysts and project managers and presented
status reports.
. Kept track of defects throughout the defect management cycle based on
severity and priority.
. Created and executed SQL statements to test back end values/tables in
relational database schema.
. Ran UNIX shell Scripts and validated data in front end.
. Executed complex batch test cases in UNIX environment that involved
creation of test data files using xml.
. Prepared test data for batch jobs. Validated batch job results against
log files, database tables and UI.
. Collected and verified project metrics data and presented reports to
the management.
Key Responsibilities: Automation
. Automated manual test cases in QTP for funds transfer and bill
payments module.
. Developed Automation test plan, Automation strategy.
. Designed and implemented effective Keyword driven automation
framework.
. Used Excel spreadsheets to store test data to simplify scripting
through data driven automation framework. Validated different data
sets.
. Developed and modified VB Scripts as per business scenarios. Optimized
scripts for regression testing.
. Adopted descriptive programming techniques for QTP scripts
maintainability.
. Created function libraries, shared object repositories and associated
them with reusable actions.
. Parameterized both checkpoint and output values in scripts.
Imported/exported Excel sheets with parameterized values into/from
QTP.
. Did error handling using recovery scenarios. Used regular expressions
to map dynamic elements on the web pages.
. Verified data in database by connecting to database and running
queries through QTP script.
. Using Load Runner analyzed the response times of the business
transactions under load.
Environment: Java, J2EE, HTML, XML, JavaScript, UNIX, Shell script, QTP,
Quality Center, VB Script, Load Runner, VSS, Oracle, Toad, MS Excel,
Enterprise Architect
2 Liberty Mutual Insurance
Oct 2006 - Sep 2007
Title: QA Analyst Lead
Project Description:
Customer service workbench and eService application provides service
representatives as well as customers a platform for claims, billing, quotes
and policy information. It facilitates customers to easily track multiple
accounts such as home insurance, auto insurance, life insurance, personal
and business insurance. It allows customers to pay bills by electronic fund
transfer, view policy information, make policy changes and report and track
claims.
Key Responsibilities:
. Responsible for creating test plan for the project.
. Tested web based UI written in Java using manual testing
methodologies.
. Created and maintained test cases and test scripts in Quality Center
and QTP respectively.
. Logged defects in ClearQuest and did follow up with developers.
. Responsible for requirements gathering and analysis. Documented and
reviewed the requirements.
. Wrote and reviewed use cases for the eService module.
. Created and maintained VB Scripts using QTP.
. Automated Bill payments module in the system. Used data driven testing
to verify different sets of data stored in excel files.
. Checked data flow from front end to back end and used SQL Queries to
extract data from database for verification.
. Came up with a process of bi-monthly reviews and walkthroughs
regarding application changes and bug status with business analysts
and developers.
. Created test data files in XML format. These files were used while
running batch jobs in UNIX environment.
. Tested the processing of insurance claims by running batch jobs in
UNIX environment.
. Evaluated web automation testing tool Selenium and presented report on
the same.
. Trained and mentored testing team to execute complex test cases which
resulted in achieving high test efficiency and test effectiveness.
Environment: Java, J2EE, DHTML, XML, UNIX, Shell script, QTP, Quality
Center, VB Script, SVN, SQL, MS Excel, ClearQuest, Rational Robot, Selenium
3 Standard Chartered Bank
Jan 2005 - Sep 2006
Title: QA Analyst/ Tester
Project Description:
Credit card management system was tested for different modules. Annual fee
earn out is a feature that enables an annual fee to be collected
automatically if a cardholder account does not reach a specified level of
spending, in a 12-months period. A Bonus point is an automated Redemption
System to support rewards program. The system verifies the points earned
and processes claims for the rewards. Credit card activation system
validated new credit card accounts and their activations.
Key Responsibilities:
. Prepared pre-conditioned data for negative and positive testing of the
application.
. Developed, reviewed and executed test cases and checklists using Test
Director.
. Responsible for sanity testing, ad-hoc testing and regression testing.
. Carried out effective defect reporting and tracking in Bugzilla.
. Developed, modified automated scripts in Winrunner using TSL (Test
Script Language).
. Created Use cases using UML 2 Testing profile i.e. U2TP.
. Created and presented defect summary report, defect aging report and
feature- wise test execution status report, which helped in early
escalation and problem resolution.
. Involved in configuration management and change control using
ClearCase.
. Extensively used Test Director to enter business requirements in
Requirement tab. Wrote test cases in Test Plan tab and executed test
cases in Test Lab tab.
. Performed screen navigation test to ensure that the links are
established as per documentation provided.
. Carried out database testing for the activation system by executing
direct SQL statements against the database.
. Carried out application deployment on QA machine and took additional
responsibility to troubleshoot QA server issues.
. Actively involved in project management and delivered products on
time, tracked all incidents in MS Project.
Environment: Java, J2EE, HTML, JavaScript, Windows, Test Director, Win
Runner, SVN, Bugzilla, ClearCase, Unified modeling language, MS Project
4 T-Systems
Jun 2002 - Dec 2004
Title: QA Analyst
Project Description:
CRM-T is a telecom order management framework which involves testing of
business processes for Siebel CRM application. The modules of CRM tested
were Customer Management and Complaint Management, Order Management,
Product Pricing Management and Computer Telephony Integration (CTI).
Key Responsibilities:
. Played the role of on-site co-ordinator to act as a communication
channel between onsite and offshore teams.
. Gathered requirements from product managers and passed them on to
offshore teams.
. Reviewed requirements, design documents, prepared QC plan, set up QC
process and test strategy for the project. Created test scenarios
based on the logical and physical process flow.
. Developed feature wise test plan, test cases and check list.
Responsible for smoke, functional and regression testing.
. Responsible for maintaining release schedule.
. Responsible for User Acceptance testing UAT, evaluating user feedback
and converting it to bugs/ enhancements for development teams.
. Wrote quality defects using Remedy Action request system; validated
them for major releases and patches. The process helped achieve
maximum test coverage with minimum defect leakage. Did administration
for AR-system.
. Carried out back-end testing using SQL queries on Oracle tables and
ensured data integrity.
. Carried out smoke testing before every release cycle.
. Interacted with business analysts, developers and QA team members in
different defect raising situations.
Environment: Siebel, AR- system, Test Work bench, Oracle, SQL, MS Excel
Education:
Bachelor of Engineering from University of Pune, India.
(U.S. Equivalent: B.S. Computer Science)
Technical Certifications:
. CSQA - Certified Software Quality Analyst (2006)
. CSTE - Certified Software Test Engineer (2005)
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