Customer Service Manager

Michael C. Watson ** N. Maple Ave. #*** Marlton, N.J. 08053

9494. *******@*******.***

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Summary

Results oriented financial sales and marketing professional with exposure

to business development, marketing, strategic planning, client relationship

management, account management, cost containment and customer service in

both a corporate and retail environment. Proven success leading business

development efforts. Also highly proficient at expanding customer base and

increasing revenue potential within organizations. Excellent leadership

abilities concerning team and team based initiatives.

Core professional competencies include:

. New product introduction

. Market and Business Development

. Product Positioning

. Strategic Brand Management

. Problem solving and field underwriting

. Closing the deal

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Significant Professional Accomplishments

. After second year in the field, rose to number two in total sales in

the country. Maintained this ranking two years in a row. This was

achieved in one of the toughest real estate markets in the country.

. President's Club three years in a row

. Consistently generated more leads than any other Account Manager

company-wide.

. Consistently closed more business than any other Account Manager

company- wide.

. Territory went from dead last in terms of production to one of the

top producing regions in the country.

. Named MVP three times throughout my career at PHH

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Professional Experience

. Insurance Sales- October 2008- present

. Account Manager/ Advisor, April 1991-July 2009

o PHH Mortgage, 1 Mortgage Way Mt. Laurel, N.J. 08054

Responsibilities- Develop and maintain relationships with business

partners in assigned territory, maximizing and enhancing volume

opportunities as well. Promote the sale of PHH products, services,

and programs. Provide excellent customer service, monitor

relationships and act as a liaison between PHH and real estate

brokerages/ corporate clients to resolve issues as they arise.

Maintain an ongoing marketing campaign with each office, ensuring

steady steam of business.

In my 18 years at PHH, I have worked in various capacities, such as

account management (inside and outside), underwriting, project

underwriting as well as some workout lending. As the lead project

underwriter I managed a staff of twelve.

. Commercial Credit Analyst, Commercial Lending, 1985-1991

First Fidelity Bank N.A., 50 Connecticut Drive Burlington, N.J.

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Education

Bachelor of Science in Business Administration (Organizational Management)

Gwynedd-Mercy College- School of Business & CIS

Gwynedd Valley, Pennsylvania

GPA- 3.48

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Professional designations and or licenses

Licensed Life Insurance Producer (New Jersey and Pennsylvania)

Licensed Mortgage Solicitor (New Jersey)

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Extra Curricular

Absalom Jones Foundation (501c-3), Chairman of the Board

MWPHGL Investment Advisory Committee, Chairman

Philadelphia Lodge #74, Past Master

Grand Inspector's General (33rd Degree Mason)

RWAGT, MWPHGL Commonwealth of Pa.

Kappa Alpha Psi Fraternity, Inc.

A.E.A.O.N.M.S. Pyramid Temple #1, Past Potentate

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References available upon request

Contact this candidate