Customer Service Sales

Daniel J. Michael

***** ************ **., **********, ** 60544 - 815-***-**** -

***********@*******.***

Regional Manager

Providing Leadership that Generates Revenue, Profit, and Productivity

Improvements

Results-proven Regional Manager with over 20 years of leadership experience

and a track record of success in improving business development,

profitability, service, and quality for multimillion-dollar businesses. A

strong decisive leader with excellent analytical skills. I have

successfully used my skills as a problem solver, communicator, negotiator,

as well as my planning abilities, to grow revenue and to achieve budgets.

Additional knowledge/skill areas are.

Budgeting, Forecasting & Financial

Team building, Training and Coaching

Inventory Management

Safety & Security Management

Customer Relationship Building

Workflow Prioritization

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PROFESSIONAL EXPERIENCE

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Goodwill Industries of Southeastern Wisconsin

May 2004 - November 2009

Regional Manager

Provided successful leadership in guiding 10 Goodwill retail and donation

centers in the Illinois area, with sales exceeding 18 million. Directed

Region in exceeding store standards, compliance, asset protection, secret

shops scores, as well as store environment audits. Achieved annual budgeted

revenue and margin. Coordinated new store processes and set-up for 7 new

store locations. Developed Store Managers, Area Managers, as well as a

Regional Manager.

Selected Accomplishments

. Drove sales increases through a strong focus in proper merchandising

and organization, as well as increasing customer and donor

satisfaction, production increases, proper pricing, and

standardization.

. Decreased costs, through the elimination of waste, through payroll

controls and improved theft prevention. Reviewing of schedules,

worked with transportation as well as other departments to improve

processes and awareness.

. Built solid management teams, while increasing overall morale.

"Getting the right people on the bus", and continuous training,

increased customer service to both internal and external customers,

while decreasing turnover.

. Chosen to represent Goodwill in various media outlets, such as Good

Morning America, Carson Pirie Scott national event, Nikkei Business in

Japan, as well as other local papers.

Bedding Experts /Bed Mart- Bedford Park, IL

October 1988 - May 2004

District Manager/Regional Manager/Events Coordinator/VP of Operations

Responsible for overall operations of 42 store locations and warehouse

functions in the Illinois and Indiana markets. Achieving company sales

goals and revenue. Continuous improvement in the training and develop of

sales team. Maintained a strong focus on sales and market penetration and

growth. Increased sales teams product knowledge and focus to great customer

service. Full P&L responsibility, inventory management to seasonal trends,

as well as to current advertisement. Negotiated with vendors and

advertising sources for pricing and terms. Expanded company through

research and travel, looking for new markets, as well as possible

relocation of existing markets. Negotiated terms and pricing.

Selected Accomplishments

. Developed a routing department to best serve our customers needs as

well as controlling inventory. Established a positive impact on

inventory controls, cost controls, and customer service.

. Developed the most knowledgeable sales staff in the industry, through

education of product, customer service, conflict resolution training,

and cross department training, to better understand what happens in

the next step.

. Achieved overall sales budgets for company/stores for my entire time

with company. Developing staff to be better salesman, created a

competitive atmosphere, where results are the focus.

. Developed "Did you know" campaign as a silent salesman to boost

accessory sales by 12%. Developed posters and signage to pace in

stores to give features and benefits of product, to help in decision

process.

. Worked with towns at store location to hold various sales events, to

boost awareness and increase sales. Organized events with vendors as

well as towns, to acquire proper product and licenses and permits.

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PROFESSIONAL DEVELOPMENT

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Associates Degree in Business

College of DuPage, Glen Ellyn, IL

*Additional training in workshops and leadership development

Computer Skills

Extensive experience using MS Word, Outlook, Power Point, Ultipro, and

experienced in Excel

Contact this candidate