Sales Manager

Amy E. Mitchell

**** **** **** ***** ( Buford, GA 30518

**************@*******.*** 404-***-****

Dedicated and innovative professional with expertise improving business

practices through training and policy implementation while achieving

company established goals.

PROFILE

> Proven capacity to sustain an efficient and positive working

environment.

> Excellent time management skills and extensive attention to detail.

> Talent for interacting and relating with diverse individuals while

serving as advisor and liaison to staff and management.

> Excellent prioritization and problem solving skills when faced with

operational, interpersonal, and logistical challenges.

> Proficient in Microsoft Office Suite, Blackboard.

education

MASTER OF BUSINESS ADMINISTRATION (MBA) HUMAN RESOURCE CONCENTRATION~

JANUARY 2006

American InterContinental University - Dunwoody Atlanta, GA

President's List Academic Award ~ GPA 4.0

Bachelor of Arts in Sociology-Criminal Justice Concentration (BA) ~ 1996

University of Tennessee - Knoxville, TN

Professional Associations-American Society for Training and Development,

Society for Human Resource Management, Association of Information

Technology Professionals

Professional Experience

ASCEND ONE CORPORATION- ATLANTA, GA

2009-CURRENT

Trainer/Facilitator

Conduct continuous new hire training to all personnel on an ongoing

basis. Provide instruction when new processes or system enhancements

are implemented. Communicate corporate policies to multi-tiered

managers and staff. Advise management on staff promotions. Monitor

sales performance and offer strategies to improve results. Performs

periodic audits to ensure all employees are following current Standard

Operating Procedures. Provides refresher training to Customer Care

personnel as needed.

ASHFORD UNIVERSITY -Bridgeport Education- Atlanta, GA

2007-2009

Online Instructor -Adjunct Faculty

Provided virtual instruction for Organizational Development as well as

Human Resource Management courses for undergraduate level

students nationwide. Facilitate all online discussion as well as

responsible for grading coursework and providing additional curriculum

instruction as needed. Provided a learning environment in which

students with differing skills may attain success. Maintained program

and course outcomes at a level to ensure appropriate skill levels for

graduates.

Career Education Corporation / AIU- Atlanta, GA

2004- 2008

Career Services Manager (Interim Director)

Actively assisted candidates and facilitated job placement, career

decisions, professional development, as students and alumni advanced in

their careers in the Information Technology and Visual Communications

sector. Advised students on job searching, and r sum writing techniques.

Maintained accurate documentation and reporting. Prepare, audited, and

reviewed student files for review purposes. Cultivated and managed

employer-employee relationships and networked with business leaders in

many industries. Assisted with classroom training sessions. Successfully

managed and implemented quarterly online and in-house job fairs, and

coordinated speakers for campus career events as well as campus

interviewing sessions. Served as Interim Director on two occasions.

. Received Shining Star Awards for assisting with the Online Career

Fair and Expo.

. Served as advisor to the Association of Information Technology

Professionals, student chapter.

Walgreen's - Atlanta, GA and Deerfield, IL

1999-2004

Corporate Trainer / District Supervisor

(2001-2004)

Planned and led classroom and computer-based training programs to

establish a consistent knowledge base across 107 stores in Georgia,

Alabama, Florida, and Mississippi. Communicated corporate policies to

multi-tiered managers and staff. Advised district management on staff

promotions.

Monitored sales performance and offered strategies to improve results.

Enforced OSHA and other compliance issues in all stores. Traveled

extensively to manage training/operational needs of the region.

Expanded the commercial account program.

. Responsible for continued auditing and monitoring of all locations

on specific compliance issues.

. Motivated and trained stores and associates to significantly

improve sales figures; awarded #1 in Regional Sales on two

occasions.

. Expertly performed functions including training and development,

and policy implementation.

Managed Care Coordinator (1999-

2001)

Managed key benefits issues by serving as primary liaison between

Walgreen Co. and HMO/Insured Plans. Resolved operational and client and

customer-related issues. Identified and secured new business. Performed

rate negotiations, contracting, and implementation of new pharmacy

benefit plans. Assisted with client presentations.

. Provided a level of service that quickly minimized customer

problems and client concerns.

National Bank of Commerce - Knoxville, TN

1998-1999

Financial Services/Loan Officer

Provided leadership and support for day-to-day operations including

safety and security, client services, sales, and policy implementation.

Obtained and secured loans.

. Maintained superior standards of service and a solid, loyal client

base.

Ford Motor Company (Credit Division) - Atlanta, GA

1997-1998

Account Services Representative

Full responsibility for managing and servicing 3,000+ accounts through 10

Ford dealers. Negotiated rates to sustain optimal percentiles and

delinquency ratios. Supported daily business operations.

. Recognized as a productive employee and member of the community;

participated in the Community Affairs Committee, Junior

Achievement, and United Way.

Alamo Car Rental - Atlanta, GA and Knoxville, TN

1992-1997

General Manager / Assistant Manager

Oversaw staffing processes such as hiring, orientation, training,

scheduling, discipline, and performance management. Managed daily

operations. Championed strategies to drive new business which led to a

promotion.

. Increased fleet from 25 to 100 within one year; consistently met

and exceeded sales goals.

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