Customer Service Software
Resume:
Mustafa Bhatti
*** ********* ****, ********, ** *2524
Cell: 646-***-**** Email: *************@*****.***
OBJECTIVE
Seeking a level II IT position such as Help Desk, Database management system,
website design, and system specialist, where I can use and enhance my computer
skills towards growth and development.
EDUCATION
Bernard M. Baruch College, New York, NY September 2007
Bachelors in Business Administration (BBA)
Computer Information Systems
Queens borough Community College, Bayside May 2004
Associate degree in Applied Sciences (AAS)
Computer Information Systems
Dean’s List
SAP Certification January 2008
SKILLS
Install, configure and upgrade PC hardware, peripherals and windows operating
systems
Diagnose, troubleshoot and perform preventative maintenance for PC hardware,
peripheral connections, windows operating systems and drivers
Proficient in MS Word, MS Excel, MS PowerPoint, and Internet
Knowledge of programming C++, VB, DBMS, SQL, MIPPS
Designing applications for hardware/software maintenance; writing, testing,
documenting, and implementing these applications
Application analysis, including modeling of processes, data, and constraints; and
transformation of analysis results into a design for a specific software
environment, including program specifications and test design
Developing E-business websites using macromedia Dream weaver software
Fluent in Urdu, Hindi and Punjabi
EXPERIENCE
SA&IT Computer & Bank of America 11-08-05/09
Model Bank NE SV3 PC Technician
• Installation and verification of product
• Movement of existing equipment to new locations
• Addition of hardware components, software, accessories or peripherals
• Change of existing hardware or software configurations
• Equipment de-installation and preparation for disposal or recycling
Getronics & State Farm 08/08-10/08
Field Service Representative & Project Installer Installation
laptops and printers for a local roll out for State Farm
•
Installations and confirm daily site completion via timely and accurate
•
Systemic call updates, electronic data transfers, and other data
•
management in accordance with a predetermined schedule, documented
processes and Statement of Work requirements
Backup all of the documents to the new laptops
•
DELL & Board of Education NY 12/07-07/08
Lead Site Field Technician
• Provides quality customer service and support for designated equipment.
• Escalates problems to appropriate next level of support when necessary.
• Monitors assigned service calls to ensure timely completion.
• Ensures all time reporting and other required reports are accurate and
Submitted on time.
• Meets or exceeds various service levels as established by assignment
• Responsible for ensuring on-going maintenance and development of
positive relationships with all business partners and customers.
• Setting up the new Desktop/Notebook PCs and Apple system.
• Local and Network Printer Installation.
• Wireless Printer Server Installation.
Verizon Education & Technology Center, 09/05-09/06
Computer Lab Technician-Internship
• Researched proposed networking solutions to identify risks, best practices
and developed strategies for implementation.
• Upgraded desktop and network software including operating systems on a
monthly basis to reduce risk and optimize computer/network operations
• Utilized FTP server to install system upgrades to multiple desktops
• Provided user support to high school students and senior citizens
• Maintained Exchange server on a monthly basis to ensure consistent
email service delivery
• Troubleshot desktop and software-related issues, including Microsoft
office products
• Created code imitating Verizon website using macromedia dream weaver
Queens borough Community College, 09/03-05/04
Computer Lab Assistant
• Assisted professor in senior citizens’ ESL classes
• Maintained computer lab network and upgraded systems and software
applications
EXTRACURRICULAR ACTIVITIES
• Pakistan Student Association
• Hockey, soccer and cricket
Contact this candidate