Mustafa Bhatti

*** ********* ****, ********, ** *2524

Cell: 646-***-**** Email: abm7ob@r.postjobfree.com

OBJECTIVE

Seeking a level II IT position such as Help Desk, Database management system,

website design, and system specialist, where I can use and enhance my computer

skills towards growth and development.

EDUCATION

Bernard M. Baruch College, New York, NY September 2007

Bachelors in Business Administration (BBA)

Computer Information Systems

Queens borough Community College, Bayside May 2004

Associate degree in Applied Sciences (AAS)

Computer Information Systems

Dean’s List

SAP Certification January 2008

SKILLS

Install, configure and upgrade PC hardware, peripherals and windows operating

systems

Diagnose, troubleshoot and perform preventative maintenance for PC hardware,

peripheral connections, windows operating systems and drivers

Proficient in MS Word, MS Excel, MS PowerPoint, and Internet

Knowledge of programming C++, VB, DBMS, SQL, MIPPS

Designing applications for hardware/software maintenance; writing, testing,

documenting, and implementing these applications

Application analysis, including modeling of processes, data, and constraints; and

transformation of analysis results into a design for a specific software

environment, including program specifications and test design

Developing E-business websites using macromedia Dream weaver software

Fluent in Urdu, Hindi and Punjabi

EXPERIENCE

SA&IT Computer & Bank of America 11-08-05/09

Model Bank NE SV3 PC Technician

• Installation and verification of product

• Movement of existing equipment to new locations

• Addition of hardware components, software, accessories or peripherals

• Change of existing hardware or software configurations

• Equipment de-installation and preparation for disposal or recycling

Getronics & State Farm 08/08-10/08

Field Service Representative & Project Installer Installation

laptops and printers for a local roll out for State Farm

•

Installations and confirm daily site completion via timely and accurate

•

Systemic call updates, electronic data transfers, and other data

•

management in accordance with a predetermined schedule, documented

processes and Statement of Work requirements

Backup all of the documents to the new laptops

•

DELL & Board of Education NY 12/07-07/08

Lead Site Field Technician

• Provides quality customer service and support for designated equipment.

• Escalates problems to appropriate next level of support when necessary.

• Monitors assigned service calls to ensure timely completion.

• Ensures all time reporting and other required reports are accurate and

Submitted on time.

• Meets or exceeds various service levels as established by assignment

• Responsible for ensuring on-going maintenance and development of

positive relationships with all business partners and customers.

• Setting up the new Desktop/Notebook PCs and Apple system.

• Local and Network Printer Installation.

• Wireless Printer Server Installation.

Verizon Education & Technology Center, 09/05-09/06

Computer Lab Technician-Internship

• Researched proposed networking solutions to identify risks, best practices

and developed strategies for implementation.

• Upgraded desktop and network software including operating systems on a

monthly basis to reduce risk and optimize computer/network operations

• Utilized FTP server to install system upgrades to multiple desktops

• Provided user support to high school students and senior citizens

• Maintained Exchange server on a monthly basis to ensure consistent

email service delivery

• Troubleshot desktop and software-related issues, including Microsoft

office products

• Created code imitating Verizon website using macromedia dream weaver

Queens borough Community College, 09/03-05/04

Computer Lab Assistant

• Assisted professor in senior citizens’ ESL classes

• Maintained computer lab network and upgraded systems and software

applications

EXTRACURRICULAR ACTIVITIES

• Pakistan Student Association

• Hockey, soccer and cricket

Contact this candidate